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Added 9 mins ago
Director, Global Workplace Design
Electronic Arts
Vancouver, BC
You will report to the Senior Director of Global Real Estate & Capital Projects and work in a hybrid work model 3 days in office based in out of Vancouver, Canada. You will oversee an…
Added 9 mins ago
Senior Manager, Strategy and Operations - People Experience
Electronic Arts
Vancouver, BC
Senior Manager, Strategy & Operations People Experience
Added 9 mins ago
Senior Project Coordinator, ICI Building Construction
Ledcor
Toronto, ON · Caledon, ON
Full-time
You are a Senior Project Coordinator with over 5 years of experience working in multi-disciplinary commercial construction projects. As an integral part of the project team, you will be…
Added 9 mins ago
Senior Business Partner - People and Culture
Evolution Mining Limited
Red Lake, ON
…whether you choose to work at one of our underground or open pit operations, explore for our future as part of our Discovery team, or join our Group Office, we know you’ll have a bright…
Added 23 mins ago
Operations Manager
BGIS
North Bay, ON
Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 23 mins ago
Advisor eCommerce Growth, Marketplaces Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Reporting to the Senior Manager, eCommerce Growth Ontario, the Advisor, eCommerce Growth Ontario is responsible for supporting the growth, performance and ongoing development of third-party…
Added 24 mins ago
Manager - Business Technology/Directeur, Système de gestion
Maples Group
Montreal, QC
Full-time
The Manager – Business Technology reports to the Senior Manager – Business Technology and is responsible for a team of business systems analysts that define the business systems strategy…
Added 24 mins ago
Advisor, eCommerce Growth Ontario - Food Basics
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Reporting to the Senior Manager, eCommerce Growth Ontario, the Advisor, eCommerce Growth Ontario – Food Basics is responsible for supporting the growth, performance and ongoing development…
Added 24 mins ago
Senior Responsible Supply Chain Manager, Western Hemisphere
lululemon
Vancouver, BC
Full-time
…support responsible practices of doing business in our everyday operations. We collaborate with our vendors, and external stakeholders to foster resilience in the garment industry and build…
Added 25 mins ago
Sales Development (SDR) Manager
Quadient
Markham, ON
$90,000 to $130,000 CAD / year
Full-time
…We're looking for a hands-on, people-first Sales Development Manager to lead that team: someone who can review a call in the morning, rework a cadence at lunch and help an SDR take their…
Added 38 mins ago
Senior Advisor, Museums & Collections Integration
City of Brampton
Brampton, ON
Full-time
Reporting to the Director, Cultural Services, this position provides senior-level strategic and operational leadership to advance the City of Brampton’s readiness for the future transfer of…
Added 38 mins ago
Senior Manager, Retail Brand Marketing
Arc'teryx Equipment
North Vancouver, BC
Full-time
As the Senior Manager, Retail Brand Marketing, you will play a critical role in shaping how our brand shows up in stores around the world. You are a strategic leader who blends brand vision…
Added 38 mins ago
Project Manager
TalentSphere Staffing Solutions
London, ON
Full-time
…project from early planning through final turnover. The Project Manager will act as a key point of coordination between field operations, consultants, trade contractors, clients and…
Added 38 mins ago
Senior Manager, Administration
Comrise
Markham, ON
$110,000 to $130,000 CAD / year
Full-time
The Senior Manager, Administration is responsible for leading and overseeing all administrative functions across the North America (Canada and the U.S.), including the Support Centers,…
Added 38 mins ago
Director of Rooms Division (Full-Time)
Fairmont Hotels & Resorts
Ottawa, ON
Full-time
The Director of Rooms Division provides leadership to Front Office, Housekeeping, Fairmont Gold, Guest Services, Loyalty & Guest Experience, Communications, Health Club, and Valet…
Added 38 mins ago
Senior Manager, Retail Marketplace – Veilance
Arc'teryx Equipment
North Vancouver, BC
Full-time
As the Senior Manager, Retail Marketplace - Veilance, you are accountable for defining and advancing the global Veilance retail strategy, standards, and experience across all regions. You…
Added 38 mins ago
Senior Manager, Administration
Comrise
Vancouver, BC
$110,000 to $130,000 CAD / year
Full-time
The Senior Manager, Administration is responsible for leading and overseeing all administrative functions across the North America (Canada and the U.S.), including the Support Centers,…
Added 38 mins ago
Project Manager
Zeidler Architecture
Calgary, AB
$80,000 to $130,000 CAD / year
Full-time
The Project Manager is a senior professional responsible for leading complex architectural projects from concept phases through construction completion. This role combines creative…
Added 40 mins ago
Sr. Residential Property Manager
PMco Inc
Dartmouth, NS
Full-time
Our Property Management team is growing here at PMco. We are on the lookout for a Senior Residential Property Manager to join our team based in our Dartmouth office. If you are an…
Added 1 hour ago
Associate Marketing Manager
KIT Recruitment
Toronto, ON
Full-time
KIT Recruitment is partnering with an established consumer packaged goods organization to hire an Associate Marketing Manager – Canada. This opportunity is well suited to a hands-on…
Added 1 hour ago
Project Manager – Operations & Innovation
Footage Tools Inc.
Vaughan, ON
Internship
Footage Tools is looking for a high-potential Project Manager – Operations & Innovation to become a key execution resource across our manufacturing business. This is a hands-on,…
Added 1 hour ago
Sales Development (SDR) Manager
Quadient
Markham, ON
$90,000 to $130,000 CAD / year
Full-time
…We're looking for a hands-on, people-first Sales Development Manager to lead that team: someone who can review a call in the morning, rework a cadence at lunch and help an SDR take their…
Added 1 hour ago
Senior Manager, Product Services Group and Investment Funds
Scotiabank
Toronto, ON
Lead delivery of complex assignments and projects, exercise judgement and identify solutions to provide recommendations to business partners and senior management.
Added 1 hour ago
Community Business Manager
Atria Retirement Canada - Longlake Chateau
Nanaimo, BC · BC-Nanaimo
Full-time
…aspects of the community, accounting functions, and business office functions. This individual serves as the community’s primary resource for handling and managing financial based concerns…
Added 1 hour ago
Director, Resident Doctors Employment Affairs Office
Vancouver Coastal Health
Vancouver, BC
$73.58 to $105.77 CAD / hour
Full-time
Come work as a Director, Resident Doctors Employment Affairs Office with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Director, Resident Doctors Employment…

Sysco Canada Inc.

Manager, Customer Experience

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25% Purpose

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Present strategic analyses to executive leadership and the Board, mentor analysts, and lead cross-functional customer experience initiatives.

Requirements

Requires at least 7 years of experience and a bachelor's degree in a related discipline, or an additional 4 years of relevant experience in place of the degree. Candidates should have deep customer experience and analytical expertise, proficiency with data and business intelligence tools, and strong executive communication, project leadership, influencing, and mentoring abilities; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Measurement
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Leadership
Board Of Directors
Cross-Functional Projects
Sales
Marketing
Operations
Technology
Supply Chain
Certified Customer Service Manager
CCSM

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