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Added 4 mins ago
Full-Time Key Lead (Markville)
Knix
Markham, ON
$22.7 CAD / hour
Full-time
…and master the Knix selling model to set the standard on the sales floor. With a strong sense of ownership and a passion for the brand, you will elevate the customer experience, build brand…
Added 4 mins ago
Customer Experience Associate Manager
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
Full-time
The Customer Experience Associate Manager is responsible for managing the end-to-end order-to-cash process for B2B customers, ensuring seamless execution from order intake through delivery,…
Added 4 mins ago
Project Estimator
Diesel Overhead Doors Inc.
Calgary, AB
Full-time
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Added 4 mins ago
Assistant Store Leader (Assistant Manager)
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Full-time
…training so they can confidently provide excellent customer service to our customers every time they…
Added 4 mins ago
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Full-time
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Store Manager
L'OCCITANE Group (B Corp)
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Full-time
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Full-time
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Added 4 mins ago
Retail Supervisor- Full Time
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Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales…
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Assistant Store Leader (Assistant Manager)
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Full-time
…training so they can confidently provide excellent customer service to our customers every time they…
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Assistant Store Leader (Assistant Manager)
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Full-time
…training so they can confidently provide excellent customer service to our customers every time they…
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Global Account Manager
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Toronto, ON · Greater Toronto Area, Canada
Full-time
…superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you…
Added 4 mins ago
Business Development & Partnerships Manager
House West Developments
Vancouver, BC
Full-time
Role Description The Business Development & Partnerships Manager is a full-time, on-site role based in Vancouver, BC. This position is responsible for identifying and pursuing new business…
Added 5 mins ago
Consumer Operations Support Specialist
TransUnion
Toronto, ON · Burlington, ON
Full-time
…and Batch codes. The team partners with stakeholders across Sales, Legal, Compliance, Batch Operations, and other business groups to support customer onboarding, implementations, and…
Added 5 mins ago
Part-Time Merchandise Manager
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Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Added 5 mins ago
Full time Sales Manager
Michaels Stores
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Full-time
Store - SAINT JOHN, NBThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 5 mins ago
Retail Sales Consultant - Part Time - West Edmonton Mall, AB
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Retail Sales Consultant - Full time - Chinook Centre, AB
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Senior Retail Sales Consultant - Part time - Chinook Centre, AB
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Seasonal Retail Sales Consultant - Part Time - Oakridge Park, Vancouver, BC
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Added 5 mins ago
Seasonal Retail Sales Consultant - Part Time - West Edmonton Mall, AB
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Added 5 mins ago
Seasonal Sales Consultant - Part Time - West Edmonton Mall, AB
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Added 5 mins ago
Director, Operations Analytics
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Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Added 5 mins ago
AVEDA Sherway Gardens - Part-Time Key Holder - Etobicoke, ON
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Reporting to the Operations Manager, the Sr. Fertilizer Operations & Maintenance Operator supports the safe, reliable and efficient operation of the fertilizer facility, mobile equipment…
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Sysco Canada Inc.

Manager, Customer Experience

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25% Purpose

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Present strategic analyses to executive leadership and the Board, mentor analysts, and lead cross-functional customer experience initiatives.

Requirements

Requires at least 7 years of experience and a bachelor's degree in a related discipline, or an additional 4 years of relevant experience in place of the degree. Candidates should have deep customer experience and analytical expertise, proficiency with data and business intelligence tools, and strong executive communication, project leadership, influencing, and mentoring abilities; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Measurement
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Leadership
Board Of Directors
Cross-Functional Projects
Sales
Marketing
Operations
Technology
Supply Chain
Certified Customer Service Manager
CCSM

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