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Added 3 mins ago
Store HR Manager *Aurora*
The Home Depot Canada
Aurora, ON
Full-time
Lead the store quarterly talent discussions and succession planning process
Added 4 mins ago
Business Development Representative, GIFTSOFT & Cibar
Aquila
Remote, Canada
Full-time · Remote
GIFTSOFT and Cibar provide specialized financial technology solutions that help financial institutions manage bank to bank payments, anti-money-laundering, trade finance and other complex…
Added 18 mins ago
Quality Control Manager
ABB
Montreal, QC · Saint-Laurent, QC
Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 18 mins ago
Data Architect
KPI Mining Solutions
Montréal-Ouest, QC
Full-time
Can understand rapidly the patterns and directions taken by the Practice Lead (former chief architect)
Added 18 mins ago
CPU Software Validation Engineering Lead
NUVACORE
Canada
Full-time
Lead validation efforts across firmware, operating systems, toolchains, runtime libraries, and telemetry infrastructure.
Added 18 mins ago
CPU Clock Distribution and Custom Clock Design
NUVACORE
Markham, ON
Full-time
Hold a BS or MS degree with 12+ years of experience (for Lead roles) or 5+ years of experience (for Individual Contributor roles) in clock design, clock distribution, and/or custom circuit…
Added 33 mins ago
Senior Software Engineer- Telecom (Contract)
Photon-IV
Canada
Full-time
Photon‑IV is a Canadian technology company specializing in intelligent connectivity between Non‑Terrestrial Networks and Terrestrial Networks for defense, aerospace, and advanced…
Added 33 mins ago
Salesforce Technical Lead (Montreal, Hybrid)
Capgemini
Toronto, ON
$120,000 to $135,000 CAD / year
Full-time
…help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 33 mins ago
Consultant, Data Engineering
Avanade
Toronto, ON
Full-time
Lead problem-solving activities across ambiguous and complex environments, evaluating options, risks, dependencies, and trade-offs.
Added 33 mins ago
Manager, ERP Finance Lead
Avanade
Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Finance Lead to lead Microsoft Dynamics 365 Finance solutions for enterprise clients. This role combines deep finance functional expertise with…
Added 33 mins ago
Manager, ERP Supply Chain Lead
Avanade
Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Supply Chain Lead to lead Microsoft Dynamics 365 Supply Chain Management solutions for enterprise clients. This role combines deep supply chain…
Added 33 mins ago
Manager, ERP Delivery Lead
Avanade
Toronto, ON
Full-time
We are seeking an experienced Manager, ERP Delivery Lead to lead complex ERP transformation programs and strategic client engagements. This role is accountable for delivery outcomes across…
Added 33 mins ago
Global Account Manager
Cogent Communications
Montreal, QC
Full-time
…Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer…
Added 33 mins ago
Interim Vice President, Finance & Transformation
LHH Knightsbridge
Toronto, ON
Contract
This is an exceptional opportunity to lead a high-impact transformation mandate within a well-known, mission-driven organization undertaking a significant modernization journey. Few interim…
Added 33 mins ago
Salesforce Technical Lead (Toronto, Hybrid)
Capgemini
Toronto, ON
$120,000 to $135,000 USD / year
Full-time
…help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 33 mins ago
AVP, Strategic Programs, Innovation, Insights and Regulatory Operations
Sun Life Québec
Montreal, QC
Full-time
Proven ability to translate regulatory change, audit findings, control gaps and business risks into practical operating-model, process, technology and governance solutions.
Added 33 mins ago
Senior Business Development Manager – Retail Media & Ecommerce
Accrue
Toronto, ON
Full-time
Added 33 mins ago
Canada CFS Operation Leader
Lenovo
Markham, ON
Full-time
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision…
Added 33 mins ago
Director, Product Line Management
Teledyne Technologies Incorporated
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and…
Added 34 mins ago
Ingénieur principal en plateforme (SRE), solutions d'IA/Senior Platform Engineer (SRE), AI Solutions
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Montreal, QC
…Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP…
Added 34 mins ago
Principal Geotechnical Engineer
AtkinsRéalis
Toronto, ON · Vaughan, ON
Full-time
Lead and manage geotechnical projects in accordance with approved scopes of work, budgets, schedules, reporting requirements, and client agreements.
Added 34 mins ago
Manager, Fire Protection, Central/West
AtkinsRéalis
Toronto, ON · Vancouver, BC
Full-time
AtkinsRéalis is seeking a Manager, Fire Protection to lead the growth and delivery of its Fire Protection and Life Safety practice in Central and Western Canada. This is a high-impact…
Added 34 mins ago
Design Manager, T1/T3 Revitalization
AtkinsRéalis
Toronto, ON
$125,000 to $160,000 CAD / year
Full-time
Reporting to the Director of Operations, the candidate will lead and coordinate the implementation of multidisciplinary design standards and works collaboratively with the main contractor.…
Added 34 mins ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON · Vaughan, ON
Full-time
…and industrial development. This is a great opportunity to lead exciting projects where you can make your mark and move your career forward, with a hybrid work environment, strong growth…
Added 34 mins ago
Chef(fe) stratégie IT
AtkinsRéalis
Montreal, QC
Full-time
Our team is hiring an IT Strategy Lead to join our growing team and leading one of the most important Canadian rail projects. This role aligns with AtkinsRéalis' mission to transform,…

Sysco Canada Inc.

Manager, Customer Experience

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25% Purpose

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Present strategic analyses to executive leadership and the Board, mentor analysts, and lead cross-functional customer experience initiatives.

Requirements

Requires at least 7 years of experience and a bachelor's degree in a related discipline, or an additional 4 years of relevant experience in place of the degree. Candidates should have deep customer experience and analytical expertise, proficiency with data and business intelligence tools, and strong executive communication, project leadership, influencing, and mentoring abilities; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Measurement
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Leadership
Board Of Directors
Cross-Functional Projects
Sales
Marketing
Operations
Technology
Supply Chain
Certified Customer Service Manager
CCSM

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