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Added 22 days ago
C
Senior Application Security Researcher
CommIT
Toronto, ON
- Full-time
…vulnerabilities at the source. The Security Research group is hiring a senior, hands-on Application Security Researcher to push modern AppSec forward - working with engineers, researchers…
Added 22 days ago
P
Senior Backend Engineer .NET & Python
PosiTrace
Vancouver, BC
- Full-time
We're migrating toward MACH (Microservices, API-first, Cloud-native, Headless) and need a senior backend engineer to co-own that evolution.
Added 22 days ago
Audio Artist III - FC
Electronic Arts
Vancouver, BC
Knowledge of code or scripting language (C#, C++, SQL, Python, Lua, etc.)
Added 22 days ago
Audio Artist II - FC
Electronic Arts
Vancouver, BC
Basic knowledge of code or scripting language (C#, C++, SQL, Python, Lua, etc.)
Added 23 days ago
PS
Senior Software Developer – Backend Services
PDF Solutions
Vancouver, BC
- Full-time
PDF Solutions is seeking a highly experienced Senior Software Developer to design, develop, and maintain scalable backend services and distributed systems that power our industry-leading…
Added 23 days ago
FH
Senior Data Engineer
Fraser Health
Surrey, BC
- Full-time
Hands-on experience with scripting, analytics, Microsoft Azure, and Microsoft BI tools (SQL, Python, PowerShell, JavaScript, SSIS, SSAS, SSRS, PowerBI)
Added 23 days ago
AI
Data Analyst (Contract, 6 months)
Ainsworth Inc
Mississauga, ON
- Full-time
…activities within our organization. You will work closely with senior data analysts and other team members to collect, analyze, and present data insights that inform decision-making and…
Added 23 days ago
RB
Senior Manager, ALM Market Risk
Royal Bank of Canada
Toronto, ON
- Full-time
Excellent knowledge of MS Office applications, especially Excel and PowerPoint. Familiarity with SQL and relational databases, as well as programming languages (Python and Visual Basic) and…
Added 23 days ago
HT
Senior Software Engineer (Full Stack)
Hudson Talent Solutions
Toronto, ON
- Full-time
Work across SQL and NoSQL data stores, modeling data for scale, accuracy, and analytical value.
Added 24 days ago
NB
Chief Analyst, Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
analysis and programming tools such as Python, SQL, SAS, Snowflake, VBA or
Added 24 days ago
S
Patient Experience iCare Exchange Integrations Engineer
Sanofi
Toronto, ON
- Full-time
Expert-level proficiency in Informatica Intelligent Cloud Services (IICS), Python, Snowflake, and AWS cloud services and architecture.
Added 24 days ago
R
Senior Manager, ALM Market Risk
RBC
Toronto, ON
- Full-time
Excellent knowledge of MS Office applications, especially Excel and PowerPoint. Familiarity with SQL and relational databases, as well as programming languages (Python and Visual Basic) and…
Added 24 days ago
MF
Senior Portfolio Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Reporting to the Director, Portfolio Analytics, the Senior Portfolio Analyst will be a key contributor on the team responsible for delivering timely, accurate and scalable portfolio…
Added 24 days ago
PA
Senior Developer, Data
Porter Airlines Inc.
Toronto, ON
- Full-time
Reporting to the Director, Decision Intelligence and Emerging Technologies, the Senior Developer, Data provides technical leadership and hands-on expertise in designing, building, and…
Added 24 days ago
M
Senior Full Stack Software Engineer - Capital Markets
Manulife
Toronto, ON
- Full-time
Senior Full-Stack Engineer – Capital Markets & Derivatives
Added 24 days ago
TM
Senior Fraud & AML Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
TFS currently has an exciting permanent opportunity as a Senior Fraud & AML Analyst, reporting to the Vice President, Risk Management. This role will reside in our Markham Head Office.
Added 24 days ago
LI
Senior Data Engineer
Livingston International
Toronto, ON · Etobicoke, ON
- Full-time
Strong proficiency in SQL and other programming languages commonly used in data engineering (e.g., Python, Apache).
Added 24 days ago
VC
Junior Business Advisor, Data & Analytics
Vancouver Coastal Health
Vancouver, BC
- $35.37 to $50.85 CAD / hour
- Full-time
Proficiency in data analysis tools such as Excel, SQL, and statistical software (e.g., R, Python) required.
Added 24 days ago
I
Senior Actuarial Analyst
IVARI
Toronto, ON
- $105,000 to $135,000 CAD / year
- Full-time
Proficiency in SQL, Python, VBA and R programming would be an asset.
Added 24 days ago
FO
Data Advisor
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Added 24 days ago
MH
Actuary
Mattamy Homes
Toronto, ON
- Full-time
Proficiency in MS Office and coding (Python, R, SQL, etc.).
Added 24 days ago
TS
Vice President, Client Solutions- Global Transaction Banking
TD Securities
Toronto, ON
- Full-time
The Vice President, Client Solutions will serve as a trusted advisor to senior stakeholders, leading complex cross-functional initiatives that enhance client experience, improve operational…
Added 24 days ago
SC
Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel,…
Added 24 days ago
T
Vice President, Client Solutions- Global Transaction Banking
TD
Toronto, ON
- Full-time
The Vice President, Client Solutions will serve as a trusted advisor to senior stakeholders, leading complex cross-functional initiatives that enhance client experience, improve operational…
Added 24 days ago
T
Senior Business Support Analyst
TD
Toronto, ON
- Full-time
A dedicated Senior Business Support Analyst is required to drive business operational readiness across the Cloud Data Platform. This role will be accountable for modernizing Cloud Data…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analyze customer data, identify emerging trends, and lead innovation in CX strategy. Present strategic recommendations to executives and the Board, mentor analysts, and lead cross-functional initiatives across business departments.

Requirements

Requires 7 or more years of experience and a bachelor's degree in a related discipline, or four additional years of relevant experience in lieu of a degree. Candidates should have deep CX expertise, advanced analytical and communication skills, proficiency with relevant data and business intelligence tools, and demonstrated leadership, project management, and stakeholder influence; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Methodologies
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Change Management
Stakeholder Management
Mentorship
Certified Customer Service Manager
Sales
Marketing
Supply Chain

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