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Added 14 mins ago
Producer - Olympics, Paralympics and CBC Sports Partnership Content LA28
CBC/Radio-Canada
Toronto, ON
Full-time
As Producer you would plan, in collaboration with the Unit Production Manager and the Executive Producer, the financial, production and resource requirements for the creation of Olympic…
Added 14 mins ago
Claims Advocate/Consultant
Aon
Montreal, QC
Full-time
…Do you enjoy consulting with and supporting several books of business, valued at multi-million dollars in revenue? If so, we encourage you to explore the open opportunity…
Added 14 mins ago
Resource Manager
Aon
Toronto, ON
Full-time
The Resource Manager is responsible for fulfillment of service and provides a point of escalation for internal stake holders. The Resource Manager is empowered to make decisions related to…
Added 14 mins ago
Fort McMurray - Part-time Merchandiser (6 Month Contract)
Coca-Cola Canada Bottling Limited
AB · Blackfoot, AB
Part-time
Proudly independent, we are a Canadian, family-owned business. Advancing a high-performing, collaborative and inclusive culture is at the core of our Vision to be the World’s Greatest…
Added 14 mins ago
Business Solutions Manager (Business Analyst)
Affinity
Victoria, BC
Contract
On behalf of our public sector client, Affinity is seeking a Business Solutions Manager to work on our Food and Retail Management (FARM) project and ensure our portfolio continues to meet…
Added 14 mins ago
Retirement Consultant - Defined Contribution Plans
Aon
Toronto, ON
Full-time
Participate in business development activities
Added 14 mins ago
Bilingual Early Careers Recruiter - Canada
Aon
Montreal, QC
Full-time
…that offers continual opportunities for learning and career development. The role is integral to carrying out the Early Careers Recruiting strategy and will focus primarily on recruiting…
Added 14 mins ago
Security Badging Administrator
Allied Universal
Toronto, ON · North York, ON
Full-time
Reporting to the Security Manager, the Security Badging Administrator is responsible for the day-to-day administration of employee, contractor, visitor, and other non-employee access…
Added 14 mins ago
Retirement Consultant - Defined Contribution Plans
Aon
Montreal, QC
Full-time
Participate in business development activities
Added 14 mins ago
Account Manager, Commercial Risk
Aon
Montreal, QC
Full-time
Are you licensed in commercial insurance and seeking an opportunity to take the next step in your career? Aon is looking for a bilingual account manager to join their growing team.
Added 14 mins ago
Senior Investment Consultant
Aon
Montreal, QC
Full-time
…to the client, based on a deep understanding of the client's business and insight into industry and investment…
Added 14 mins ago
Commercial & Affinity Program Account Manager
Aon
Montreal, QC
Full-time
Identify specific client risk exposure and develop and present innovative coverage solutions in support of existing/new business growth targets
Added 14 mins ago
Commercial Manager, Facilities
EllisDon
Mississauga, ON
Full-time
Support business development, bid pursuits, and transition activities by providing commercial and contractual expertise as required.
Added 14 mins ago
F&B Supervisor | Full-time | Pantages Hotel
Silver Hotel Group
Toronto, ON
Full-time
…hospitality leaders and be mentored by a seasoned Food & Beverage Manager who is committed to coaching, development, and helping you build confidence as a…
Added 14 mins ago
Retirement Consultant - Defined Contribution Plans
Aon
Quebec, QC · Greater Quebec City Metropolitan Area
Full-time
Participate in business development activities
Added 14 mins ago
Senior Manager, IT/Telecom Engineering (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
…country. CBC/Radio-Canada is looking for a technical senior manager, project oriented, to join our Engineering team. This position requires an interesting mix of leadership and expertise.…
Added 14 mins ago
Account Manager - Vancouver
TK Elevator
Burnaby, BC
Full-time
Business-to-business sales experience; experience with Salesforce or another CRM; or the ability to read architectural plans or technical drawings. You do not need prior elevator-industry…
Added 14 mins ago
Warehouse Supervisor
Coca-Cola Canada Bottling Limited
Richmond, BC
Full-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 14 mins ago
Food and Beverage Outlet Manager - Woody's Pub
Pomeroy Lodging
Kananaskis, AB
Full-time
Food and Beverage Outlets Manager – Woody’s Pub
Added 14 mins ago
Regional Operations Specialist
COBS Bread
AB · Edmonton, AB
Full-time
Reports to: Regional Operations Manager, Prairies
Added 14 mins ago
Retirement Consultant - Defined Contribution Plans
Aon
Ottawa, ON
Full-time
Participate in business development activities
Added 14 mins ago
Project Officer
Department of Energy and Economic Diversification
Perth South, ON
Full-time
Ensuring Western Australia is a reliable, efficient and attractive place to do business
Added 15 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
…assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and…
Added 15 mins ago
Sales Manager, China
Merrithew International Inc.
Scarborough Bluffs Park, ON
Contract
The Sales Manager will work closely with the Senior Sales Manager and cross-functional teams to support customer growth, partner development, and overall business objectives. Administrative…
Added 15 mins ago
Assistant Fleet Manager (AFTERNOON SHIFT)
Coach Canada
Mississauga, ON
Full-time
Coach Canada is seeking an experienced Assistant Maintenance/ Facility Manager to lead the daily operations of our Mississauga maintenance facility. This role combines hands-on maintenance…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Apply About employer

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Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analyze customer data, identify emerging trends, and lead innovation in CX strategy. Present strategic recommendations to executives and the Board, mentor analysts, and lead cross-functional initiatives across business departments.

Requirements

Requires 7 or more years of experience and a bachelor's degree in a related discipline, or four additional years of relevant experience in lieu of a degree. Candidates should have deep CX expertise, advanced analytical and communication skills, proficiency with relevant data and business intelligence tools, and demonstrated leadership, project management, and stakeholder influence; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Methodologies
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Change Management
Stakeholder Management
Mentorship
Certified Customer Service Manager
Sales
Marketing
Supply Chain

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