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Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
BI/Reporting platforms: Power BI, Tableau, Looker, SSRS, Cognos, Crystal Reports
Added 3 hours ago
NB
Chief Analyst, Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
analytics platforms such as Power BI, Tableau or comparable tools.
Added 3 hours ago
SI
Business Analyst
Spait Infotech
Canada
- Full-time
Familiarity with tools such as Jira, Confluence, Azure DevOps, or similar platforms.
Added 6 hours ago
S
Patient Experience iCare Exchange Integrations Engineer
Sanofi
Toronto, ON
- Full-time
Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you’ll help build the first…
Added 7 hours ago
MD
Salesforce Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
As a senior-level expert, the developer will provide guidance in application design, solutioning and, ensuring all technical aspects adhere to established standards and protocols. The…
Added 8 hours ago
SI
Data Analyst
Spait Infotech
Canada
- Full-time
Experience with data visualization tools such as Power BI or Tableau.
Added 8 hours ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 8 hours ago
SM
Power Builder Developer - 29954-RFR-DTS-074
S M Software Solutions Inc
Winnipeg, MB
- Contract
We are seeking an experienced PowerBuilder Developer to work with one of our Public Sector clients located at 215 Garry Street, Winnipeg, Manitoba. The successful candidate will be…
Added 11 hours ago
W
Data Engineer
Wiraa
Canada
- Full-time
Proficiency in data profiling, root cause analysis, and developing data quality metrics using BI tools like Power BI
Added 12 hours ago
TS
IT Business Systems Engineer - Collaboration Tools & Analytics /Spécialiste des systèmes d'affaires TI - Outils de collaboration et analytique
TD SYNNEX North America
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
Serve as a core administrator for collaboration platforms (Atlassian Jira, Confluence, JSM) and homegrown IT Tools, which serve as the underlying tools for our SDLC, including customization…
Added 13 hours ago
MF
Senior Portfolio Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Experience building dashboards, management reporting or self-serve analytics using tools such as Power BI, Looker, Tableau or similar platforms.
Added 15 hours ago
B
Intern, Government Affairs (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Engage with social media platforms (X, Facebook, LinkedIn, Instagram) for monitoring and interaction.
Added 16 hours ago
TM
Senior Fraud & AML Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
Added 16 hours ago
QP
Data Quality and Controls Analyst
QuadReal Property Group
Toronto, ON
- Full-time
…private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic…
Added 16 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
BI/Reporting platforms: Power BI, Tableau, Looker, SSRS, Cognos, Crystal Reports
Added 17 hours ago
M
Senior Product Delivery Manager
Manulife
Toronto, ON
- Full-time
…Product Delivery Manager supporting Investment Law & Compliance platforms. This role offers a unique opportunity to work at the intersection of business, technology, and investment…
Added 18 hours ago
M
Manager Engineering
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Awareness of modern technology stacks and platforms, including Node.js, React, C#, .NET, Azure, MongoDB/Cosmos DB, REST APIs, Mainframe technologies, Windows/SQL Server, Java, Apache…
Added 18 hours ago
E
Financial Systems Analyst
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
Experience with business intelligence and reporting platforms such as Power BI or similar tools.
Added 18 hours ago
CO
Data Engineer
City of Leduc
Prince George, BC · Civic Centre
- Full-time
…cataloguing, and trusted semantic models that support dependable Power BI…
Added 19 hours ago
E
Senior Analyst, Data Engineering & AI
Experis
Canada
- Contract
Strong SQL skills and experience working with relational and analytical data platforms.
Added 21 hours ago
AC
Customer Account Manager
Aston Carter
Woodbridge, ON
- $70,000 to $100,000 CAD / year
- Full-time
Experience or familiarity with Power BI or similar business intelligence tools for data visualization and reporting.
Added 21 hours ago
EA
Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
As a detail-oriented problem solver with a systems mindset, you will leverage CRM tooling, reporting platforms, and all available processes to surface anomalies before they reach downstream…
Added 22 hours ago
R
Senior Business Systems Analyst- EN
RBC
Montreal, QC
- Full-time
Identify inefficiencies in existing systems (e.g., legacy core banking platforms) and recommend improvements.
Added 22 hours ago
C
Analyst, Sales and Marketing (French Services) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values,…
Added 23 hours ago
M
Winter Co-op 2027 – Automation Engineer (12 months)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…experience with modern automation, artificial intelligence, low-code platforms, and process optimization while developing practical skills in business analysis, solution design, and…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

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More about this job

Responsibilities

Develop and improve customer experience frameworks, analyze customer data, identify emerging trends, and lead innovation in CX strategy. Present strategic recommendations to executives and the Board, mentor analysts, and lead cross-functional initiatives across business departments.

Requirements

Requires 7 or more years of experience and a bachelor's degree in a related discipline, or four additional years of relevant experience in lieu of a degree. Candidates should have deep CX expertise, advanced analytical and communication skills, proficiency with relevant data and business intelligence tools, and demonstrated leadership, project management, and stakeholder influence; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Methodologies
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Change Management
Stakeholder Management
Mentorship
Certified Customer Service Manager
Sales
Marketing
Supply Chain

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