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Added 12 mins ago
Team Lead Software Engineer
Longboard Architectural Products
Abbotsford, BC
$90,000 to $115,000 CAD / year
Full-time
Longboard is seeking an experienced Team Lead Software Engineer with strong Python expertise to lead a small team of developers supporting our manufacturing and business operations.…
Added 12 mins ago
Head of Product
North Vector Dynamics Inc.
Calgary, AB
Full-time
…until it is ready for rate production. They will build and lead a team spanning systems engineering, requirements and verification, and integration and test, working closely with…
Added 12 mins ago
Operations Supervisor - Adult Homes - Saskatoon
CBI Home Health
Saskatoon, SK
Full-time
Assist in training and onboarding of direct care providers (and Team Lead in some regions) in collaboration with Clinical and Operations Managers as appropriate
Added 12 mins ago
SAP iXp Intern - Solution Adoption Campaign Coordinator
SAP IT Business Systeme
Vancouver, BC · Toronto, Ontario
$18 to $36 CAD / hour
Full-time
…technical and business expertise, and a genuine affinity for technology, customer experience, and value realization. You’re a self-starting go-getter who thrives in dynamic environments,…
Added 12 mins ago
SAP iXp Intern - Solution Adoption Campaign Coordinator
SAP IT Business Systeme
Toronto, ON
$18 to $36 CAD / hour
Full-time
…technical and business expertise, and a genuine affinity for technology, customer experience, and value realization. You’re a self-starting go-getter who thrives in dynamic environments,…
Added 12 mins ago
Compositing Artist
Rodeo FX
Montreal, QC
Contract
Collaborate with the supervisor and lead to refine the visual look of shots.
Added 26 mins ago
Co-Founder & CEO - InsurTech | AI-Native Insurance Brokerage
FutureSight
Canada
Full-time
FutureSight is seeking a Co-Founder & CEO to lead Keystead, an AI-native insurance brokerage venture. This is a co-founder partnership with meaningful founder equity, not a salaried…
Added 26 mins ago
Salesforce Functional Consultant (Financial Services Cloud)
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Toronto, ON
Full-time
Salesforce Functional Lead (Financial Services Cloud)
Added 26 mins ago
Software Developer Co-op
Ericsson
Ottawa, ON
Full-time
…When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology and communication. This is a place where you're welcomed as…
Added 26 mins ago
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC Canada
Calgary, AB
Full-time
Lead the development, build, and maintenance of internal tools and applications using Python, including Generative AI modules, automation scripts, and data processing pipelines to enhance…
Added 26 mins ago
First-Year Experience Coordinator
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Lead event planning and logistics, including scheduling, facilities, technology, catering, signage, and on-site operations.
Added 26 mins ago
Wind Technician
Siemens Gamesa
Medicine Hat, AB
Full-time
…and Service Operations Planner to coordinate headcount and lead site operations. You also collaborate with supporting functions to help ensure site profitability and contractual…
Added 26 mins ago
Manager, Enterprise Risk & Compliance
The Winnipeg Civic Employees' Benefits Program (WCEBP)
Winnipeg, MB
Full-time
…(WCEBP). Reporting to the Chief Financial Officer, you will lead the development and advancement of WCEBP’s Enterprise Risk Management (ERM), compliance and internal control frameworks.…
Added 26 mins ago
Communications Manager
LanceSoft, Inc.
Montreal, QC
Contract
Client is seeking a Divisional Communications Lead to support Cyber, Data, Risk & Resilience (CDRR), a global Technology division operating at the intersection of cybersecurity, data,…
Added 26 mins ago
Platform Architect
Simpro Software
Montreal, QC
Full-time
Added 26 mins ago
Data Advisor
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
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Provide support for initiatives such as planning and organizing working groups, information management, and coordinating with stakeholders, lead advisors and service providers.
Added 26 mins ago
Workday Adaptive Planning Consultant
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Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Working with Finance, People and Culture, Information Technology, Workday, and project stakeholders, the consultant translates planning and reporting requirements into practical system…
Added 26 mins ago
Sr. Associate, Digital Activation
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Toronto, ON
Full-time
…engagements with the suitable inventory partners, data vendors, and technology…
Added 26 mins ago
Business Technology Lead - Power Platform Workflow Automation
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Markham, ON
Full-time
The Business Technology Lead - Power Platform Workflow Automation is responsible for on going management of a complex cross service line technology solution, including facilities, projects,…
Added 26 mins ago
Senior Manager Cybersecurity - Governance Risk and Compliance
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Toronto, ON · Greater Toronto Area, Canada
$140,000 to $160,000 CAD / year
Full-time
This role will lead the development and advancement of the organization's cybersecurity strategy, governance, risk management, compliance, and security initiatives, ensuring organizational…
Added 26 mins ago
Store Manager
Lids
Toronto, ON · North York, ON
Full-time
Effective Communication skills to lead teams, provide clear direction, and interact professionally with customers, partners, and colleagues.
Added 27 mins ago
Financial Controller
GS Construction
AB · Acheson, Alberta
Full-time
…and the project insight that leadership relies on. You will lead the accounting team, oversee job costing and WIP across the water, sewer, and land development projects our communities…
Added 42 mins ago
Senior Graphic Designer
Kore Wireless Canada Inc.
Canada
$93,269 to $111,454 CAD / year
Full-time
As a Senior Graphic Designer at KORE, you will be the lead architect of KORE's global visual narrative, translating highly complex technology concepts into exceptionally clear, concise, and…
Added 42 mins ago
Bilingual Client Implementation Officer
RBC
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
Full-time
Lead multiple product implementation cases at a time, ensuring clients’ onboarding and implementation plans progress in accordance with established expectations
Added 42 mins ago
Managing Director & Strategic Advisor
PwC
Ottawa, ON
Full-time
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Apply About employer

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Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analyze customer data, identify emerging trends, and lead innovation in CX strategy. Present strategic recommendations to executives and the Board, mentor analysts, and lead cross-functional initiatives across business departments.

Requirements

Requires 7 or more years of experience and a bachelor's degree in a related discipline, or four additional years of relevant experience in lieu of a degree. Candidates should have deep CX expertise, advanced analytical and communication skills, proficiency with relevant data and business intelligence tools, and demonstrated leadership, project management, and stakeholder influence; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Data Analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Strategy
Customer Insights
Customer Loyalty
Journey Mapping
Design Thinking
Customer Data Analysis
Analytical Frameworks
CX Methodologies
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Microsoft Office
Excel
PowerPoint
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Change Management
Stakeholder Management
Mentorship
Certified Customer Service Manager
Sales
Marketing
Supply Chain

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