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Added 15 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Maintain accurate lead, opportunity, and client information in CRM.
Added 15 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
Maintain accurate lead, opportunity, and client information in CRM.
Added 15 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Maintain accurate lead, opportunity, and client information in CRM.
Added 16 mins ago
B
SENIOR MANAGER, UNDERWRITING II - Head Office, Laval, Quebec
BDC
Laval, QC
- Full-time
Review loan packages and, when necessary, negotiate with internal partners (AM/BCM/CRM) on structuring the deal to ensure compliance with BDC policies and procedures.
Added 16 mins ago
S
Culinary Specialist 12-18 Month Contract
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
Track activities and results, collaborate on opportunities, and champion the team selling process through use of Salesforce (Sysco’s CRM tool).
Added 1 hour ago
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- Full-time
Our AI-powered CRM and tools have new agents closing deals in their first weeks
Added 1 hour ago
AD
Diagnostic Sales Manager (Ottawa, ON)
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Ottawa, ON
- Full-time
Maintains Salesforce (CRM) customer and business date and other system records accurately and thoroughly.
Added 1 hour ago
GS
Athlete Advisor & Sales Closer - Football / Sports
GameTime Sports Marketing
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…maintaining relationships with athletes and families, keeping CRM records organized, and developing your own network of prospective…
Added 1 hour ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
…end-to-end implementation and performance tuning of complex Siebel CRM…
Added 1 hour ago
DD
Account Manager
Document Direction Ltd
Toronto, ON
- $43,500 to $80,000 CAD / year
- Full-time
- On-site
…responsibilities. Proficient in Microsoft Office Suite; experience with CRM software is a plus. Must be eligible to work in Canada. Company Culture: We pride ourselves on fostering a…
Added 2 hours ago
MT
Head of Design Operations
Madison Taylor Design
Midhurst, ON
- Full-time
Experience implementing or significantly improving project management, ERP, CRM, resource planning, or similar business systems - with platforms such as Asana, Monday.com, Smartsheet, MS…
Added 2 hours ago
AC
Salesforce Administrator
Aviva Canada
Toronto, ON
- Full-time
…Salesforce Administrator will help to enhance and improve the CRM and underwriting workbench for 5 specialty business…
Added 2 hours ago
AC
Salesforce Administrator
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Markham, ON
- Full-time
…Salesforce Administrator will help to enhance and improve the CRM and underwriting workbench for 5 specialty business…
Added 2 hours ago
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RQ11723 – Solutions Designer – CRM – Senior
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- Full-time
We are seeking a Senior Solutions Designer – CRM with extensive hands-on experience in designing, developing, configuring, supporting, and maintaining Salesforce solutions. The ideal…
Added 2 hours ago
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RQ11615 - Business Analyst - Junior
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RQ11648 – Business Analyst – Senior
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RQ11475 - Software Developer - CRM - Senior
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Added 2 hours ago
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Senior Agentforce Architect
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Added 2 hours ago
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Client Advisor (FT), AX Chinook Centre
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- Part-time
Proficiency using technical resources for client outreach, such as, CRM, WeChat, etc. preferred
Added 2 hours ago
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Client Advisor (PT), AX Chinook Centre
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- Part-time
Proficiency using technical resources for client outreach, such as, CRM, WeChat, etc. preferred
Added 2 hours ago
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Client Advisor (FT), AX Square One
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Mississauga, ON
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Added 3 hours ago
LF
Customer Service Representative (full-time hourly)
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Guelph, ON
- Full-time
Basic computer proficiency, including familiarity with CRM software and Microsoft Office applications.
Added 3 hours ago
I
Sales Executive (Retail)
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Toronto, ON
- $150,000 to $225,000 CAD / year
- Full-time
Deliver accurate forecasts and manage CRM-based pipeline reporting
Added 3 hours ago
I
Intermediate Business Analyst
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Added 3 hours ago
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…new account openings, while maintaining data integrity in the CRM…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires at least seven years of experience and a bachelor's degree in a related discipline, or four additional years of relevant experience in lieu of the degree. Candidates should bring deep CX expertise, strong analytical, communication, project management, leadership, and mentoring skills; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Influence
Mentorship
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
Sales
Marketing
Operations
Technology
Supply Chain
Foodservice Distribution

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