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Added just now
FT
Credit Team Lead
Fountain Tire
Edmonton, AB
- Other
Track bad debt write-off requests received by the Credit Department, providing documentation to Credit Manager for approval and then process the necessary journal entries.
Added just now
GP
Senior Engineering Program Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
The Senior Engineering Program Manager brings structure to ambiguity, connects decisions to business outcomes, and maintains visibility across programs within their product line or line of…
Added just now
CS
Assistant Manager, Conversions
Canucks Sports & Entertainment (CSE)
Vancouver, BC
- Full-time
The Assistant Manager, Conversions is responsible for leading the building conversions and set up at Rogers Arena (both daytime and graveyard shifts). In addition, the Assistant Manager,…
Added just now
CC
Retail Shift Leader
Canna Cabana
Peterborough, ON
- $19 to $21 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added just now
Software Development Manager, Rendering Foundations
Amazon
Vancouver, BC
Our team builds the experience orchestration platform behind the Amazon store. It composes independently owned experiences into complete pages at Amazon scale and powers experiences such as…
Added 1 min ago
SO
Restaurant manager
Spice of Nepal
Surrey, BC
- From $40 CAD / hour
- Full-time
- On-site
Added 2 mins ago
KE
Food services manager
Krawchuk Enterprises Inc.
Duncan, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Added 3 mins ago
OK
Store manager - retail
OXFORD KITCHENS & CABINETRY INC.
Brampton, ON
- $40 to $45 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 3 mins ago
LR
Shift manager - fast food restaurant
Les Restaurants Michel Deschênes inc
Rimouski, QC
- $19 to $23 CAD / hour
- Full-time
- On-site
Added 4 mins ago
M@
Store manager - retail
Mobil @Superstore
Edmonton, AB
- From $45.5 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 6 mins ago
EC
Store manager - retail
ENTREPRISES CARSTELLE INC.
Salaberry-de-Valleyfield, QC
- $30 to $36 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 7 mins ago
BR
Assistant manager - retail
blue river husky travel centre
Blue River, BC
- From $40.5 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 8 mins ago
DP
Assistant manager, restaurant
Domino's Pizza
Lacombe, AB
- From $25.65 CAD / hour
- Full-time
- On-site
Added 8 mins ago
PC
Store manager - retail
Petro Canada
Port Alberni, BC
- From $44.5 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 8 mins ago
S
Assistant manager, restaurant
Subway
New Liskeard, ON
- From $24.25 CAD / hour
- Full-time
- On-site
Added 10 mins ago
OS
Restaurant manager
Osmow's Shawarma
Huntsville, ON
- $28 to $32 CAD / hour
- Full-time
- On-site
Added 11 mins ago
M
Shift manager - fast food restaurant
McDonald's
La Sarre, QC
- $19 to $23 CAD / hour
- Full-time
- On-site
Added 12 mins ago
BB
Assistant manager - food services
Burger Baron Whitecourt
Whitecourt, AB
- $25.64 to $26 CAD / hour
- Full-time
- On-site
Added 13 mins ago
QS
Assistant manager, fast food
QUIZNOS SUB
Thompson, MB
- From $31.33 CAD / hour
- Full-time
- On-site
Added 15 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Charlottetown, PE
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
Added 15 mins ago
PC
Staff Accountant (Bilingual) - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…sell products - we offer meal solutions and a unique shopping experience that helps make our customers’ everyday lives a little easier. We’ve been helping customers make delicious meals and…
Added 15 mins ago
WI
Actuarial Intern
Wawanesa Insurance
Winnipeg, MB
- Other
…salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered starts at $26.53/hour and varies based on the number of…
Added 15 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
St. John's, NL · Greater St. John's Metropolitan Area
- $52,500 CAD / year
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
Added 15 mins ago
GC
Department Manager - Garden Supplies & Pottery - Colwood
GARDENWORKS Canada
Colwood, BC
- Full-time
…guest service, and operational excellence. As the Department Manager for Garden Supplies, you’ll oversee the daily operations of the department - ensuring efficient inventory flow,…
Added 15 mins ago
TH
Seasonal Sales Associate: Part Time - CAMBIE
The Home Depot Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires at least seven years of experience and a bachelor's degree in a related discipline, or four additional years of relevant experience in lieu of the degree. Candidates should bring deep CX expertise, strong analytical, communication, project management, leadership, and mentoring skills; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Influence
Mentorship
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
Sales
Marketing
Operations
Technology
Supply Chain
Foodservice Distribution

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