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Added 9 mins ago
KG
Transmission Line Engineer
Kosmos Group
Burnaby, BC
- Full-time
…position will report directly to the Transmission Line Department Manager. The successful candidate will primarily do Project work, including site design for utility infrastructure,…
Added 9 mins ago
PC
Project Engineer
Pattillo Construction Corporation
Montreal, QC · Urban agglomeration of Montreal, QC
- Volunteer
Assist Project Manager and Asst. Project Manager with the planning and daily execution of the construction project. Responsible for maintaining certain aspects of the project schedule as…
Added 9 mins ago
SF
Project Engineer
Soletanche Freyssinet
Vancouver, BC
- Full-time
The objective of the position of Project Manager at Menard Canada is to manage and coordinate ground improvement projects, mainly standard to moderately complex, from feasibility study to…
Added 9 mins ago
GO
Team Lead - Project Management Services
Government of Northwest Territories
Yellowknife, NT
- $121,641 to $145,295 CAD / year
- Full-time
Reporting to the Manager of Solution Services, you will lead a team of experienced project managers delivering information systems and technology-enabled projects for GNWT departments. You…
Added 9 mins ago
CO
Clerk-Receptionist - Bilingual (English/French)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required…
Added 9 mins ago
K
Contract Logistics Human Resources Manager - 3p - 11p
Kuehne+Nagel
Montreal, QC
- Full-time
…located on Bd Albert-Hudon is looking for a new Human Resources Manager, 2nd Shift to join our Contract Logistics…
Added 9 mins ago
BR
AEM Developer with React
BULLIT RECRUITMENT SOLUTIONS LIMITED
Toronto, ON
- Full-time
We are currently looking for a Digital Developer to work within our Digital Development team. The successful candidate will be a key member who will work with UX, UI, Business stakeholders…
Added 9 mins ago
TF
Outside Sales Representative / Account Manager
The Fastener Group Ltd.
Surrey, BC
- Full-time
Role Description This full-time, on-site Outside Sales Representative / Account Manager role is based in Surrey, BC. The position is responsible for managing and growing an assigned…
Added 9 mins ago
SI
Senior Procurement Specialist - 2FT
Saskatchewan Indian Gaming Authority
Saskatoon, SK
- Full-time
…goods and services for Central Office, Casino Sites and Casino Development Projects. The Senior Procurement Specialist will work with key stakeholders in order to understand their…
Added 9 mins ago
SP
Apprentice Electrician 309 Level 3,4, and 5
Spark Power ⚡
Cambridge, ON
- Full-time
Attending Required Meetings, safety meetings and professional development sessions
Added 9 mins ago
YO
Director, Big Cove YMCA Camp
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
…an approved remote location as agreed upon with the General Manager. Year-round, the Camp Director ensures all camp operations run efficiently, serves as a dedicated community partner,…
Added 9 mins ago
TG
Environmental Coordinator - Permits, License, Agreement and Approvals
Trillium Guideway Partners
Toronto, ON
- $90,000 to $125,000 CAD / year
- Full-time
…will work closely and under the direction of the Environmental Manager and PLAA Manager and in collaboration with the larger Environment and PLAA teams, Construction Managers and the…
Added 9 mins ago
S
Weekend Visitor Services Representative
SaskCulture
Yorkton, SK
- Internship
The Western Development Museum (WDM) - Yorkton is accepting applications for a Weekend Visitor Services Representative. Under the direction of the Museum Manager this position will provide…
Added 9 mins ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Director, Procurement, the Strategic Sourcing Manager is responsible for leading the organization’s strategic sourcing function and developing sourcing strategies aimed at…
Added 9 mins ago
CO
Senior GIS Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
Reporting to the Manager of Data Services, you will lead the development of enterprise GIS solutions, research and evaluate emerging technologies, contribute to GIS roadmap planning, and…
Added 9 mins ago
MA
Senior MRI Technologist - Permanent Full-Time (Multi-Site, HDMH home site)
Muskoka Algonquin Healthcare
Huntsville, ON
- Full-time
…attending meetings, conferences, in-services, and professional development programs. The incumbent will oversee student preceptor responsibilities related to Provincial training programs.…
Added 12 mins ago
C
Agro Summer Students
Co-op
Gladstone, MB
- Part-time
Applications may be eligible for the Student Development Program
Added 12 mins ago
SC
Department Purchasing and Contracts Advisor, Utilities
Strathcona County
Sherwood Park, AB
- Full-time
…compliant and aligned with corporate standards. Reporting to the Manager, Utilities Finance and Accounting, you’ll provide trusted advice and guidance to employees, identify opportunities…
Added 12 mins ago
B&
Project Coordinator - Electrical ICI
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, ON
- $52,000 to $75,000 CAD / year
- Full-time
Ongoing investment in training and development
Added 12 mins ago
H
Nurse B - Clinical Resource Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Reporting to the Manager, the Clinical Resource Nurse (CRN) is responsible for promoting the Mission, Vision and Values of the Health Authority through the provision of…
Added 12 mins ago
A
Chef principal(e), Publicité numérique chez les détaillants – Nutrition (Montréal)
Abbott
Montreal, QC
- Full-time
Added 12 mins ago
A
Manager, Health & Safety
Alterra
AB · BC · CMH - British Columbia (Pacific)
- Full-time
The Manager, Health and Safety is responsible for providing strategic and operational leadership for the Alterra Experiences Division’s occupational health and safety program, ensuring the…
Added 12 mins ago
H
Software Business Development Lead
Hatch
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
Software Delivery Experience: Real experience in or around the software development lifecycle - for example as a developer, QA, business analyst, product owner, project manager or technical…
Added 12 mins ago
SP
Apprentice Electrician 309 Level 3,4, and 5
Spark Power
Cambridge, ON
- $25 to $37 CAD / hour
- Full-time
Attending Required Meetings, safety meetings and professional development sessions
Added 12 mins ago
TS
Manager, Estimating
The Sutherland Group of Companies
Remote, Canada
- Full-time
- Remote
The Manager, Estimating is responsible for leading the estimating team and overseeing the preparation of accurate, competitive, and commercially sound bids across civil construction,…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires at least seven years of experience and a bachelor's degree in a related discipline, or four additional years of relevant experience in lieu of the degree. Candidates should bring deep CX expertise, strong analytical, communication, project management, leadership, and mentoring skills; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Influence
Mentorship
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
Sales
Marketing
Operations
Technology
Supply Chain
Foodservice Distribution

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