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Added 14 mins ago
AI
Software Developer
ATS Industrial Automation
Woodbridge, ON
- Full-time
…report any health, safety or environmental concern to their manager or supervisor in a timely manner, and participate in the safety culture of the…
Added 14 mins ago
B
Senior Manager, AI Strategy & Product Management
BMO
Toronto, ON
- Full-time
Senior Manager – AI Strategy & Product Management
Added 14 mins ago
SH
Staff Respiratory Therapist - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 14 mins ago
KB
Assistant Store Manager - Sales and Services
Kent Building Supplies
Corner Brook, NL
- Full-time
The Assistant Store Manager – Sales & Service is a key leadership role at KENT, focused on delivering an exceptional customer experience and driving overall store performance within a…
Added 14 mins ago
TN
Manager of Practice & Nation Standards
Tŝilhqot'in Nidlin
Williams Lake, BC
- Full-time
The Manager of Practice & Nation Standards provides independent Nation-wide oversight of child and family programs and services. At its heart, this position is about accountability to…
Added 14 mins ago
IG
Internal Audit Manager
Insight Global
Toronto, ON
- $55 to $68 CAD / hour
- Contract
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T
Information Security Analyst II - Asset Assessment & Governance
TD
Toronto, ON
- Full-time
Meaningful Work Is Fueled By Meaningful Performance And Career Development Conversations With Your Manager. Here's Some Of What You May Be Asked To Perform
Added 14 mins ago
CR
Senior Project Manager - Planning, Systems and Business Support
Canadian Red Cross
Canada
- Full-time
Title: Senior Project Manager – Planning, Systems & Business Support
Added 14 mins ago
KB
Human Resources Business Partner
Kent Building Supplies
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Reporting to the Recruitment Manager, the District HR (Human Resources) Business Partner (HRBP) will act as a strategic partner for our stores. As an HRBP, you will play a critical role in…
Added 14 mins ago
CC
Testing and Commissioning Lead - Traction Power
Colas Canada Inc.
Edmonton, AB
- Contract
…and Systems team, reporting to the Testing and Commissioning Manager, and supporting the day-to-day activities for the delivery of the assigned System package within the project’s allotted…
Added 14 mins ago
FC
Accounting Specialist (2 positions)
Fanshawe College
London, ON
- Full-time
Under the direction of the Manager, Finance Operations, the incumbent serves as a technical accounting resource responsible for payment settlement, accounts payable and receivable…
Added 14 mins ago
SH
Staff Respiratory Therapist - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 14 mins ago
SH
Unit Clerk
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Reporting to the Director Health Services and/or Manager Health Services or Delegate, the Unit Clerk performs clerical, receptionist and communication functions on the unit as part of the…
Added 14 mins ago
SH
Staff Respiratory Therapist - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 14 mins ago
WR
Licensed Practical Nurse (LPN) - MP - 3rd Floor
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated…
Added 14 mins ago
A
Senior Product Manager, Data Platform
Autodesk
Toronto, ON
- Full-time
Autodesk is hiring a Product Manager to join the Analytics Data Platform team. The Analytics Data organization builds and runs the data and AI platform Autodesk teams use to capture,…
Added 14 mins ago
A
Senior Product Manager, Data Platform
Autodesk
Toronto, ON
- Full-time
Autodesk is hiring a Product Manager to join the Analytics Data Platform team. The Analytics Data organization builds and runs the data and AI platform Autodesk teams use to capture,…
Added 14 mins ago
SH
Staff Respiratory Therapist - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 14 mins ago
KB
Department Manager - Freight Flow
Kent Building Supplies
Dartmouth, NS
- Full-time
…accountability, we invite you to join us as a Freight Flow Department Manager. This role offers an opportunity to lead a dedicated team and make a meaningful impact on store readiness and…
Added 14 mins ago
T
Personal Banking Associate (Full time)- Val Bélair, Quebec city
TD
Quebec, QC · Val-Bélair, QC
- Full-time
Added 14 mins ago
PA
Technician, Structures YYZ
Porter Airlines Inc.
Mississauga, ON
- Full-time
Reporting to the Manager, Line Maintenance YYZ, this position will provide support in the following areas below.
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A
IT Project Manager (Infrastructure & Cybersecurity)
Akkodis
Mississauga, ON
- Full-time
Title: IT Project Manager - Infrastructure & Cybersecurity initiatives
Added 14 mins ago
AC
Assistant Sales Operations Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
The Assistant Sales Operation Manager for Amphenol Highspeed IO business unit supports the Sales Operation team in executing marketing and business strategies, driving customer…
Added 14 mins ago
PA
Supervisor, Ramp - Toronto (YTZ)
Porter Airlines Inc.
Toronto, ON
- Full-time
Works closely with Manager, Learning and Development and People & Culture to proactively manage all aspects of team member resources to maintain the trained headcount needed to support…
Added 14 mins ago
JC
Account Supervisor
JAM CRM
Toronto, ON
- Full-time
5 to 7 years’ experience as an Account Manager in an agency setting

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires at least seven years of experience and a bachelor's degree in a related discipline, or four additional years of relevant experience in lieu of the degree. Candidates should bring deep CX expertise, strong analytical, communication, project management, leadership, and mentoring skills; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Influence
Mentorship
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
Sales
Marketing
Operations
Technology
Supply Chain
Foodservice Distribution

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