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Added 3 mins ago
GC
Supervisor, Maintenance Processing
Glencore Canada
Elkford, BC
- $123,000 to $145,000 CAD / year
- Full-time
To be successful, we are looking for a confident and collaborative leader with a proven ability to mentor and motivate individuals, build strong working relationships, and communicate…
Added 3 mins ago
PM
Senior Project Manager
Pineberry Manufacturing Inc.
Oakville, ON
- Full-time
Company Description Pineberry Manufacturing Inc. is a global leader in order fulfillment, packaging automation, and print-on-demand solutions, serving eCommerce, pharmaceutical, retail,…
Added 3 mins ago
WQ
École intermédiaire Namur / Namur Intermediate School - Directeur ou Directrice d'école, remplacement temporaire / Principal, Temporary Replacement - 35 Heures/hours
Western Quebec School Board
Namur, QC
- Contract
La Commission scolaire Western Québec (CSWQ) est à la recherche d'un leader pédagogique dynamique et dévoué pour occuper le poste de directeur de l'École intermédiaire Namur. La personne…
Added 3 mins ago
MH
Security Systems Administrator
Manitoba Hydro
Winnipeg, MB
- Full-time
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in North America, recognized for providing highly reliable service and…
Added 3 mins ago
BI
Operations Supervisor
Badger Infrastructure Solutions
Bowmanville, ON
- Full-time
Badger Infrastructure Solutions is the industry leader in non-destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting-edge technology and providing…
Added 3 mins ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…scheduled based on team collaboration, client meetings, and project milestones. Because of this, in-office days may vary week to week depending on business…
Added 3 mins ago
PT
Experienced Welder/Fitter
Platinum Trailers
St. Marys, ON
- $28 to $36 CAD / hour
- Full-time
All-Equip/Platinum Trailers is a family-owned business. Founded in 2011, we’ve grown into a recognized leader in both trailer manufacturing and heavy equipment repair and service, and it’s…
Added 3 mins ago
PT
Welder/Fitter
Platinum Trailers
St. Marys, ON
- $22 to $34 CAD / hour
- Full-time
All-Equip/Platinum Trailers is a family-owned business. Founded in 2011, we’ve grown into a recognized leader in both trailer manufacturing and heavy equipment repair and service, and it’s…
Added 3 mins ago
QG
Geophysicist
Quantec Geoscience Ltd.
Toronto, ON
- Full-time
Quantec Geoscience is a global leader in advanced geophysical solutions, delivering high-quality data acquisition, processing, inversion, and non-seismic interpretation services to the…
Added 3 mins ago
CF
Senior Estimator
Community Fire Prevention
Port Coquitlam, BC
- $65,000 to $90,000 CAD / year
- Full-time
…values. We pride ourselves on being (and remaining) a trusted leader within the local Fire Prevention industry. In addition to maintaining safe communities, our teams core focus is to…
Added 4 mins ago
Shift Supervisor- Syncrude Aurora
Fort McKay Group of Companies
Fort McMurray, AB
…direction, and meeting the objectives of a specific mining project or assignment, through the safe, efficient use of the equipment and teams. The position will act as a liaison between the…
Added 4 mins ago
IT
Apparel Designer
InTandem Talent
Richmond Hill, ON
- Full-time
Our client is a global leader in premium, custom sports apparel. The organization partners with top professional sports leagues, teams, and brands to create high-quality, innovative…
Added 19 mins ago
CT
Director, Data & Technology
Communitech Technology Association
Kitchener, ON
- $100,000 to $115,000 CAD / year
- Full-time
We are seeking a strategic, forward-thinking, and hands-on leader to oversee Communitech’s Data and Technology functions. Reporting directly to the CFO, the Director of Data & Technology…
Added 19 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies
Added 19 mins ago
S
Senior Manager Sustainability
Sysco
AB · Sysco Canada Inc.
- Full-time
Added 19 mins ago
T
Senior Business Process Analyst
TD
Dieppe, NB · Toronto, ON
- Full-time
Added 19 mins ago
S
Director, Quality & Privacy Officer
SHIPSHEY
Mississauga, ON
- $98,968.67 to $118,320 CAD / year
- Full-time
Added 19 mins ago
C
Senior Manager, Application Development
CIBC
Toronto, ON
- Full-time
…cloud platforms (Azure preferred) is required. You are a people leader, leading a team of developers and testers for 4-5 years and are a seasoned professional with the ability to coach and…
Added 19 mins ago
BC
Project Coordinator - Buildings East
Bird Construction
Winnipeg, MB
- Full-time
Project Coordinator - Buildings EastAs a Project Coordinator, you will gain hands on experience supporting daily construction activities while working closely with Superintendents, Project…
Added 33 mins ago
C
Senior Project Manager | Commercial Interiors
Clearspace
Toronto, ON
- Full-time
This is a senior, hands-on leadership role. As a Senior Project Manager you are both a project leader and a people leader.
Added 33 mins ago
A
Sr. Manager - RTL Design Manager
AMD
Markham, ON
- $167,280 to $250,920 USD / year
- Full-time
…efficiency, and scalability. This role combines technical leadership, project execution, and people management responsibilities in a fast-paced and highly collaborative…
Added 33 mins ago
C
Managing Director, Strategic Operations & Portfolio Management
Confidential
London, ON
- Full-time
We are seeking an experienced and highly capable leader to work directly with the CEO in overseeing a diverse and evolving portfolio of businesses, investments, properties, philanthropic…
Added 33 mins ago
B
Product Marketing Specialist
Brunel
Oakville, ON
- $45 to $65 CAD / hour
- Contract
Brunel is currently seeking a Product Marketing Specialist for a global leader in environmental and water treatment solutions. This position will support a portfolio of innovative…
Added 33 mins ago
KR
Manager, Operational Finance
Kassen Recruitment
Saskatoon, SK
- $100,000 to $135,000 CAD / year
- Full-time
Reporting to a senior finance leader, the Manager, Operational Finance will provide hands-on financial support to operational and project teams. The position will play an important role in…
Added 33 mins ago
C
Director, Data & Technology
Communitech
Kitchener, ON
- $100,000 to $115,000 CAD / year
- Full-time
We are seeking a strategic, forward-thinking, and hands-on leader to oversee Communitech’s Data and Technology functions. Reporting directly to the CFO, the Director of Data & Technology…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires at least seven years of experience and a bachelor's degree in a related discipline, or four additional years of relevant experience in lieu of the degree. Candidates should bring deep CX expertise, strong analytical, communication, project management, leadership, and mentoring skills; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Influence
Mentorship
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
Sales
Marketing
Operations
Technology
Supply Chain
Foodservice Distribution

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