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Added 3 mins ago
TU
Senior Admissions Officer
The University of British Columbia
Vancouver, BC
- $4,881 to $5,255 CAD / month
- Full-time
The Senior Admissions Officer is responsible for diploma and undergraduate programs, professional business graduate degree programs processes and procedures in support of the admissions…
Added 18 mins ago
O
Sr. Manager, Product Management
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a Senior Manager of Product Management to lead our multi-tenant OpenText Communications offering, currently represented by Core Communications.
Added 18 mins ago
O
Sr. Manager, Product Management
OpenText
Mississauga, ON
- Full-time
OpenText is seeking a Senior Manager of Product Management to lead our multi-tenant OpenText Communications offering, currently represented by Core Communications.
Added 18 mins ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
Strengthen integrations with enterprise ecosystems such as SAP, Salesforce, Guidewire, messaging, journey, content, and digital experience applications.
Added 18 mins ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
Strengthen integrations with enterprise ecosystems such as SAP, Salesforce, Guidewire, messaging, journey, content, and digital experience applications.
Added 18 mins ago
O
Sr. Manager, Product Management
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a Senior Manager of Product Management to lead our multi-tenant OpenText Communications offering, currently represented by Core Communications.
Added 18 mins ago
O
Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
Strengthen integrations with enterprise ecosystems such as SAP, Salesforce, Guidewire, messaging, journey, content, and digital experience applications.
Added 1 hour ago
SD
Senior Analyst, Business Intelligence
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Senior Analyst, Business Intelligence and Insights is an individual with strong technical skills that will leverage SHN program, patient, and system data to generate outputs and…
Added 1 hour ago
IR
Sales Account Executive (Healthcare Market Research)
iData Research
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
As our client base grows, we are seeking a skilled and high energy Senior Sales Account Executive to lead client relationships, drive project execution, and contribute to the continued…
Added 2 hours ago
C
Senior Systems Developer - Salesforce
Co-operators
Guelph, ON · Toronto, ON · Mississauga, ON
- Full-time
As the Senior Systems Developer you will be a driving member of an integral team responsible for developing system-based solutions by formulating programs, developing, and maintaining codes…
Added 2 hours ago
MG
Business Analyst
Mobility Global
London, ON
- Full-time
Work efficiently with senior team members to produce higher quality work by soliciting constructive feedback and guidance, asking questions regularly and taking good notes
Added 2 hours ago
Senior Backend Engineer II - Patient Experience
Prenuvo
Vancouver, BC
We're looking for a Senior Backend Engineer II to join our Patient Experience team and own the communications platform that keeps patients informed throughout their journey: booking…
Added 3 hours ago
AC
Manager, Project Development - Mining and Metals Saskatoon
Allnorth Consultants Limited
Saskatoon, SK
- Full-time
…collaborate with project engineering and delivery teams, along with senior management, to balance business development, successful project execution, and exceptional client…
Added 3 hours ago
C
Senior Systems Developer - Salesforce
Co-operators
Guelph, ON
- Full-time
As the Senior Systems Developer you will be a driving member of an integral team responsible for developing system-based solutions by formulating programs, developing, and maintaining codes…
Added 3 hours ago
C
Senior Systems Developer - Salesforce
Co-operators
Mississauga, ON
- Full-time
As the Senior Systems Developer you will be a driving member of an integral team responsible for developing system-based solutions by formulating programs, developing, and maintaining codes…
Added 3 hours ago
C
Senior Systems Developer - Salesforce
Co-operators
Toronto, ON
- Full-time
As the Senior Systems Developer you will be a driving member of an integral team responsible for developing system-based solutions by formulating programs, developing, and maintaining codes…
Added 4 hours ago
G
Integrations Engineer I (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
…expertise, contribute to best practices, and collaborate with more senior team…
Added 4 hours ago
SD
Senior Analyst, Business Intelligence
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Senior Analyst, Business Intelligence and Insights is an individual with strong technical skills that will leverage SHN program, patient, and system data to generate outputs and…
Added 4 hours ago
SG
Business Analyst
S&P Global Mobility
London, ON
- Full-time
Work efficiently with senior team members to produce higher quality work by soliciting constructive feedback and guidance, asking questions regularly and taking good notes
Added 5 hours ago
Sales Representative Intern (Sep-Dec 2026)
ProCogia
Vancouver, BC
Book discovery calls for senior consultants and prepare a short brief before each one.
Added 5 hours ago
Program Manager, Ontario South
Tim Hortons Foundation Camps
ON
…at camp. The Program Manager, Ontario South reports into the Senior Manger, Ontario South and will work collaboratively with the operations, impact, and facilitation and instruction teams…
Added 5 hours ago
MI
Solutions Designer - CRM - Senior
Maarut Inc
Toronto, ON
- Contract
Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
Added 5 hours ago
RT
Solutions Designer
Russell Tobin
Toronto, ON
- Contract
Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
Added 5 hours ago
S
Head of Data Systems (Google Stack)
Stacktics
Toronto, ON
- Full-time
…and motivating members of the Data Systems team - including Senior Technical Leads. Directly or indirectly responsible for…
Added 5 hours ago
Senior Operations Coordinator
The Canada Life Assurance Company
Winnipeg, MB
Reporting to the Manager of Operations, the Senior Operations Coordinator provides critical, high-level support to the VPIC Team. The incumbent is responsible for managing account and…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires at least seven years of experience and a bachelor's degree in a related discipline, or four additional years of relevant experience in lieu of the degree. Candidates should bring deep CX expertise, strong analytical, communication, project management, leadership, and mentoring skills; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Influence
Mentorship
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
Sales
Marketing
Operations
Technology
Supply Chain
Foodservice Distribution

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