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Added 7 mins ago
SS
General Manager - Steel & Fabrication Industry
Summit Search Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
10–15+ years of progressive experience in steel, fabrication, rebar operations, or the construction industry, with at least 5 years in a senior leadership role.
Added 24 mins ago
LC
Manager, Warehouse Operations Il
Loblaw Companies Limited
Winnipeg, MB
- Full-time
3–5 years of progressive leadership experience at the Senior Supervisor or Manager level within a distribution centre or warehouse environment
Added 24 mins ago
T
Executive Operations Lead
TextLayer
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
Experience as an executive assistant, chief of staff, operations manager, or office manager, ideally supporting senior leaders in a fast-moving company
Added 38 mins ago
PM
Senior Project Manager
Pineberry Manufacturing Inc.
Oakville, ON
- Full-time
Role Description The Senior Project Manager is a full-time, on-site role based in Oakville, ON, responsible for leading complex automation and packaging projects from initiation through…
Added 54 mins ago
AC
Enterprise Data Governance Lead
Alberta Construction Safety Association
Edmonton, AB
- $88,000 to $94,900 CAD / year
- Full-time
…integrations, scripts, and reports, embedding governance standards into operations within established version control and change management…
Added 54 mins ago
S
Senior Manager Sustainability
Sysco
AB · Sysco Canada Inc.
- Full-time
The Senior Manager, Sustainability is a member of the global Sustainability team responsible for advancing Sysco’s sustainability strategy, Securing the Future of Food, across Canada while…
Added 1 hour ago
SC
Senior Manager Sustainability
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Manager, Sustainability is a member of the global Sustainability team responsible for advancing Sysco's sustainability strategy, Securing the Future of Food, across Canada while…
Added 1 hour ago
O&
Operations Manager - Offsite Catering & Events
Oliver & Bonacini
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Under the direction of the Associate Director, the Operations Manager is accountable for the day to day operations of the business including logistics, staffing, cost controls, training,…
Added 2 hours ago
NS
Junior Account Manager- Retail
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
NLI Solutions is looking for a highly organized, proactive and detail-oriented Junior Account Manager – Retail to support our Senior Account Managers in managing key retail clients and…
Added 3 hours ago
M'
Digital Sales Lead
Metals 'R' Us
Dartmouth, NS
- Full-time
Where you take it is mostly up to you. Running the trade program, senior account management, eCommerce operations. This is a Nova Scotian company with a fast growing national presence.
Added 3 hours ago
MI
Senior Buyer
Magna International
Toronto, ON
- Full-time
The Senior Buyer is responsible for the procurement and management of purchased and directed-buy components, capital equipment, tooling & facility services. Additionally, the Buyer may need…
Added 5 hours ago
GL
manager, logistics - transportation
G&C LOGISTICS
Mississauga, ON
- Full-time
Added 5 hours ago
NB
Administrative Receptionist
National Bank of Canada
Winnipeg, MB
- Part-time
This position reports to the Assistant Manager, Administration. You will work closely with Administration team members and interact regularly with employees across the organization,…
Added 5 hours ago
Operations Manager, GTA Aggregates
Amrize
Mississauga, ON
Join Amrize as a Operations Manager, GTA Aggregates and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 6 hours ago
TS
Terminal Manager
The Seaboard Transport Group
Woodstock, ON
- Full-time
Relevant experience in terminal, rail, transload, bulk-material, logistics, transportation, or industrial operations.
Added 11 hours ago
Senior Connectivity Partnership Manager
Geotab
Oakville, ON · Toronto, ON · Waterloo, ON
As a Senior Connectivity Partnership Manager your key area of responsibility will be managing global carrier relationships, leading connectivity procurement and RFPs, driving cost…
Added 13 hours ago
V
Senior Draftsman, Draftswoman H/F
VINCI
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
The Senior Draftsman/Draftswoman will be responsible for the production and coordination of technical drawings and plans for construction projects. While actively contributing to drafting…
Added 14 hours ago
AH
transportation manager
ATL Heavy Haul Inc
Millicent, AB
- Full-time
Added 14 hours ago
ML
Senior Operations Manager (Operations Manager I)
Matrix Logistics Services Limited
Cornwall, ON
- Full-time
As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your…
Added 14 hours ago
FH
Manager, Food Operations
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
Reporting to senior leadership within Food & Dietitian Services, the Manager, Food Operations is responsible for leading site-based food service operations with a strong focus on quality,…
Added 15 hours ago
FC
Operations Training Specialist
FedEx Canada
Mirabel, QC
- Full-time
Works with the facility Senior Manager, District Staff and the PGH University to determine training gaps.
Added 15 hours ago
HR
Sr Sales and Operations Coordinator
Herc Rentals
Port Coquitlam, BC
- Full-time
The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentalsbranch or dial a Herc Rentals phone number. The ideal person for this role is…
Added 15 hours ago
Store Manager - Tillsonburg
Moffatt & Powell RONA 2024
London, ON · Tillsonburg, ON
The Store Manager is responsible for the overall leadership, profitability, and daily operations of the store. This role drives sales growth, delivers an exceptional customer experience,…
Added 16 hours ago
PH
Lead, Replenishment and Distribution, Supply Chain
Provincial Health Services Authority
Cranbrook, BC
- Full-time
The Lead, Replenishment and Distribution reports to the Manager, Regional Distribution and is accountable for the day-to-day replenishment and distribution operations of a designated…
Added 17 hours ago
C
Agro Advisor II (Full-Time) - Innisfail - Central Alberta Co-op
Co-op
AB · Red Deer County, AB
- Full-time
Work with Agronomy team, Site supervisor and Agro Manager as required

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires at least seven years of experience and a bachelor's degree in a related discipline, or four additional years of relevant experience in lieu of the degree. Candidates should bring deep CX expertise, strong analytical, communication, project management, leadership, and mentoring skills; a Certified Customer Service Manager certification is listed.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Influence
Mentorship
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
Sales
Marketing
Operations
Technology
Supply Chain
Foodservice Distribution

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