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Added 4 mins ago
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Marketing Specialist
RhythmQ
Remote, Canada
- $55,000 to $65,000 CAD / year
- Full-time
- Remote
Reporting to the Marketing Manager, you'll help grow the RhythmQ brand: more awareness, more traffic, more leads and more happy customers telling our story. You'll run the day-to-day…
Added 4 mins ago
AG
Senior Campaign, Social
Adelphi Group
Toronto, ON
- Full-time
As a Sr Campaign Manager, Paid Social Activation, you will own the execution and performance of paid social campaigns across key platforms including Meta, TikTok, Snapchat, LinkedIn,…
Added 18 mins ago
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Associate, Retail Equity Trading
BMO
Toronto, ON · FCP
- Full-time
Acts as point person to provide client support in the form of proposals, marketing material, event planning, and scheduling with the cooperation of trading and sales, research, and…
Added 33 mins ago
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Lead Enterprise Architect (MarTech / eCommerce / Promotions)
Yochana
Canada
- Contract
Deep hands-on expertise with Adobe Experience Manager (AEM as a Cloud Service) and Adobe Target, plus Adobe Analytics.
Added 33 mins ago
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Senior Producer, Local Video Development (English Services) (Telework/Hybrid)
Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department.
Added 33 mins ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Added 33 mins ago
Digital Marketing Program Manager
Dayforce
Toronto, ON
The Digital Marketing Program Manager is responsible for keeping the Digital Marketing team’s web and digital work moving efficiently while leading delivery of high-impact initiatives. This…
Added 1 hour ago
KS
Marketing Manager, Growth & Client Engagement
K2 Services
Corporate Canada Eastern Office
- Full-time
The Marketing Manager, Growth & Client Engagement is responsible for developing and executing marketing strategies that support business growth, strengthen client relationships, and…
Added 1 hour ago
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Director of Product Marketing (Hybrid)
Homebase
Toronto, ON
- $200,000 to $260,000 USD / year
- Full-time
As our Director of Product Marketing, you will own how Homebase wins small business owners. That means the story we tell, how we price and package, which industries we go after, and what…
Added 1 hour ago
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Business Intelligence Specialist
ABB
Milton, ON
- Full-time
The Business Intelligence Specialist plays a key role in supporting data-driven decision-making across the Marketing & Sales organization. This position is responsible for transforming data…
Added 1 hour ago
HI
Intermediate Data Analyst
HRbrain Inc.
Toronto, ON
- Full-time
Bachelor’s degree in Business Administration, Data Analytics, Computer Science, or related field.
Added 1 hour ago
OC
Manager, Direct Response and Individual Giving - 12 month maternity leave contract
Osteoporosis Canada
Toronto, ON
- Full-time
Data-minded and data driven with expert analytics, analysis, and reporting experience.
Added 1 hour ago
OS
Marketing Manager, Growth & Client Engagement
Opensity Solutions
Burlington, ON
- Full-time
The Marketing Manager, Growth & Client Engagement is responsible for developing and executing marketing strategies that support business growth, strengthen client relationships, and…
Added 1 hour ago
YB
Manager, Brand Engagement
YMCA BC
New Westminster, BC
- Full-time
Reporting to the Director, Marketing and Communications, the Manager, Brand Engagement is responsible for leading and evolving YMCA BC's digital brand channels, including social media and…
Added 1 hour ago
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Manager, Community Platform Growth
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
This is a strategic, hybrid role for a relationship builder and growth thinker who can turn data, partnerships, digital campaigns and AI-assisted tools into measurable marketplace results.…
Added 2 hours ago
RH
Brand Manager
Robert Half
Oakville, ON
- $30 to $35 CAD / hour
- Contract
Our client is seeking an experienced Brand Manager to join a growing consumer packaged goods (CPG) organization on a 6-month contract. The ideal candidate is a hands-on marketer with a…
Added 2 hours ago
Principal Product Mgr. - Tech, Programmatic Reporting, Measurement, Ad Tech, and Data Science (MADS)
Amazon
Toronto, ON
We are seeking an experienced, highly technical, customer-focused Principal Product Manager – Technical to lead the development of high scale programmatic reporting solutions. This role…
Added 2 hours ago
T
Senior Product Manager, Oncology
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
Data-Driven Insights: Direct the collection, analysis, and interpretation of market intelligence. Transform insights into compelling brand narratives and leverage advanced analytics to…
Added 2 hours ago
CS
Associate Product Manager
Cronometer Software Inc
Revelstoke, BC
- Full-time
We are hiring an Associate Product Manager to help improve the experience of people using Cronometer. You will report to the Product Team Manager and work with other product managers and…
Added 2 hours ago
NP
Performance Marketing Manager
NewAge Products Inc.
Canada
- Full-time
NewAge is looking for a Performance Marketing Manager to join our Growth Team. In this role, you will be responsible for paid media for the NewAge Products Portfolio Brands, which sit…
Added 2 hours ago
K
Operations Product Manager Co-Op
Kabam
Vancouver, BC
- Internship
The Operations Product Manager Co-Op plays a crucial role within the Operations Team by providing essential project and product management support for the success of both current and…
Added 2 hours ago
DI
Coordinator, Corporate Communication (18 month Contract)
Definity Insurance Company
Toronto, ON
- Full-time
Reporting to the Manager, Enterprise Communications, this position will play an important role in our team’s mission to inspire and engage our audiences through compelling stories. The role…
Added 3 hours ago
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Investment Associate, Private Wealth
BMO
Markham, ON · UPMA
- Full-time
Supports client growth objectives set by team/lead advisor by proactively engaging in sales, business development and marketing activities including, but not limited to, telephone…
Added 3 hours ago
C
Senior Producer, Local Video Development (English Services) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department.
Added 3 hours ago
A
Product Manager
Artika
Montreal, QC
- Full-time
…développement de produits, d’approvisionnement, des ventes et du marketing, vous prendrez en charge vos catégories, de l’analyse du marché et de l’idéation jusqu’aux caractéristiques des…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least seven years of experience. Candidates should have deep CX and analytical expertise, strong communication and project leadership abilities, and a Certified Customer Service Manager (CCSM) certification.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management
Mentorship
Customer Service Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
CRM Systems
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
CCSM
Sales
Marketing
Operations
Supply Chain

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