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Added 11 mins ago
R
Business Analyst - Non-Technical
Raise
Calgary, AB
- Full-time
…Business Analyst - Non-Technical usually reports to a project manager or…
Added 11 mins ago
Accounting Analyst
Bausch+Lomb Companies Inc.
Toronto, ON · CAN-OT-Toronto, AB
Work closely with other departments (Ops, Sales, Supply Chain) as well as outsourcing parties
Added 11 mins ago
CB
Supply Chain Project Manager - MV/Cable
Clark Builders
AB · Edmonton, AB
- Full-time
The SC Project Manager (MV/Cable) manages the daily operations of one or more supply chain projects and coordinates product selection, deliveries, and subcontractor installations with…
Added 11 mins ago
CB
Supply Chain Project Manager - M&E
Clark Builders
AB · Edmonton, AB
- Full-time
The SC Project Manager (M&E) manages the daily operations of one or more supply chain projects and coordinates product selection, deliveries, and subcontractor installations with internal…
Added 11 mins ago
D
Product Lifecycle Manager
Danica
Vancouver, BC
- Full-time
The Project Lifecycle Manager manages and streamlines our product development and launch processes in Monday.com. This role is essential for ensuring timely execution across multiple…
Added 11 mins ago
K
Business Analyst
Kelly
Calgary, AB
- Contract
…deadlines, metrics, and budget. You will report to a project manager or…
Added 11 mins ago
SJ
Sourcing Specialist, HMMS
St. Joseph's Health Care London
London, ON
- Contract
…Contract Management, Purchasing, Accounts Payable, Logistics, Supply Chain Systems and Inventory Management for the London Hospitals and numerous healthcare organizations throughout…
Added 11 mins ago
CP
Planning and Dispatch Coordinator (12-month contract)
Canada Packers Inc.
Winnipeg, MB
- Contract
The Coordinator, Planning and Dispatch role is an integral part of our Transportation Supply Chain team. Reporting to the Domestic Transportation Manager, the successful candidate will be…
Added 26 mins ago
AC
Manager, Hub Operations
Air Canada
Toronto, ON
- Full-time
The Manager, Hub Operations reports to the Director, Hub Operations and is accountable for the Day of Operations at the Toronto (YYZ) Cargo Hub, with additional pre-planning oversight for…
Added 26 mins ago
TS
LC Associate CONV - Associé(e), centre logistique (LC)
TD SYNNEX
Richmond, BC
- Full-time
…of logistics duties as assigned by lead hand, supervisor or Manager to ensure operational…
Added 41 mins ago
BH
Sr. Supply Chain Representative - Order Management
BISSELL Homecare
Mississauga, ON
- Full-time
The Sr. Supply Chain Representative – Order Management reports directly to the Retail Accounts Supervisor. This position is responsible for interacting with assigned accounts, with…
Added 41 mins ago
AF
Material Handler - Afternoon
Armstrong Fluid Technology
Toronto, ON
- Full-time
The Material Handler plays a pivotal role within our logistics team whose responsibility is to supply the production teams with key materials required for our global manufacturing and…
Added 41 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
The BDR initiates and manages employer engagement across priority sectors including Construction, Retail, Healthcare, Supply Chain and Logistics, Security, Facilities, Automotive,…
Added 41 mins ago
TB
Inventory Control Associate
Tilray Brands, Inc.
Leamington, ON
- Full-time
Collaborate all Departments to investigate and resolve Supply Chain issues.
Added 41 mins ago
D|
Sourcing Manager - Packaging (Contract)
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Contract
Bachelor's degree in Engineering, Supply Chain, Business, or a related field (Master's degree is a plus).
Added 41 mins ago
SE
Supply Chain Manager
Sicame Energie
Brossard, QC
- Full-time
_________________________Supply Chain Manager
Added 56 mins ago
CD
Coordonnateur.trice - Gestion Matières | Materials Management Coordinator
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Added 1 hour ago
Senior Supply Chain Analyst
Freedom Mobile
North Vancouver, BC
Reporting to the Senior Manager, Wireless Network Supply Chain Operations, the Supply Chain Analyst - Data & Analytics contributes to improving operational performance by developing…
Added 1 hour ago
RS
Opportunités d’emploi – Techniciens diesel
Ryder Supply Chain Solutions
Quebec, QC · Vanier
- Full-time
Added 1 hour ago
Senior Sales Manager - CONFIDENTIAL
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
A well-rounded individual with exposure to buying, distribution, planning, supply chain and marketing.
Added 1 hour ago
Senior Manager, Strategic Sourcing
Scotiabank
Toronto, ON
Bachelor’s degree in Business, Supply Chain, Finance, Management, or a related field; Master’s degree is an asset
Added 1 hour ago
Project Manager
QinetiQ
Medicine Hat, AB
Coordinate cross-functional teams, including commercial, engineering, operations, quality, supply chain, and support functions.
Added 1 hour ago
M
Business Analyst
Manpower
Calgary, AB
- Contract
…Business Analyst - Non-Technical usually reports to a project manager or…
Added 1 hour ago
OP
Manager, Engineering and System Planning
Oshawa Power
Oshawa, ON
- Full-time
Reporting to the Vice President, Engineering & Operations, the Manager, Engineering & System Planning will provide strategic and technical leadership in the planning, design,…
Added 1 hour ago
D
Finance Director
Dexter
Ingersoll, ON
- Full-time
…partners closely with plant managers, operations leadership, supply chain, and corporate finance to improve financial performance, strengthen controls, and support effective business…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least seven years of experience. Candidates should have deep CX and analytical expertise, strong communication and project leadership abilities, and a Certified Customer Service Manager (CCSM) certification.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management
Mentorship
Customer Service Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
CRM Systems
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
CCSM
Sales
Marketing
Operations
Supply Chain

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