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Added 2 mins ago
TS
TDS Operations Analyst I, Client Enablement
TD Securities
Toronto, ON
- Full-time
Global Operations & Business Services Overview:
Added 2 mins ago
R|
Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Manager oversees both the day-to-day administrative infrastructure and basic science research activities within the Otorhinolaryngological Sciences Laboratory. This dual-role…
Added 2 mins ago
TS
TDS Operations Analyst II, Client Enablement
TD Securities
Toronto, ON
- Full-time
Global Operations & Business Services Overview:
Added 2 mins ago
CO
Senior Water Resources Engineer
City of Pickering
Canada
- Full-time
…including natural watercourses. Reviews and manages, or assists the Manager in the review and management of the project and/or study from Environmental Assessment phases to tender documents…
Added 2 mins ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 2 mins ago
TP
Housing Manager
Trimark People Solutions
Alert Bay, BC
- Full-time
Beyond technical responsibilities, the Housing Manager is a key community‑facing leader. This position requires someone who approaches the work with integrity, humility, and compassion -…
Added 2 mins ago
WC
Business Development Manager
World Courier
BC · British Columbia, Canada
- Full-time
Collaboration: Regularly liaise with local station operations and customer service teams, to ensure client needs are met and support overall territory growth.
Added 2 mins ago
T
Director, Utility Engineering & Business Development
Telecon
Vaughan, ON
- Full-time
Work closely with clients and internal teams to successfully transition newly won opportunities from business development through project execution.
Added 2 mins ago
AE
Superintendent, Geology
Agnico Eagle Mines Limited
Baker Lake, NU
- Full-time
Reporting to the Technical Services Manager, you will be part of the Geology Department. You will have leadership accountability for the department and be responsible for production…
Added 2 mins ago
MÉ
Gestionnaire des opérations immobilières / Property Operations Manager
Manoir Émery
Montreal, QC
- Full-time
Gestionnaire des opérations immobilières / Property Operations Manager, Espaces Properties (Montréal, en personne / on-site)
Added 2 mins ago
PG
Project Manager / Forester
Probyn Group
Port Alberni, BC
- Full-time
We're looking for a Project Manager / Forester to plan, coordinate and oversee forestry operations across our Central Vancouver Island operating area. This is a hands-on role for someone as…
Added 2 mins ago
MC
Payroll Supervisor
MVT Canadian Bus Inc.
Barrie, ON
- Full-time
Reporting to the Accounting Manager, the Accounting & Payroll Supervisor provides support to the overall business but more specifically is a key member of the accounting team, providing…
Added 2 mins ago
RG
Service Manager
R.A. Graham Electrical Contractors
Aurora, ON
- Full-time
The Opportunity: The Service Manager will play a critical leadership role within our organization, overseeing day-to-day service operations while driving sales, business development, and…
Added 2 mins ago
BS
Estimator, Senior
BVGlazing Systems
Laval, QC
- $95,000 to $105,000 CAD / year
- Full-time
Participate in project hand-off meetings to ensure continuity and clarity between estimating and operations teams.
Added 2 mins ago
WC
Business Development Manager
World Courier
Richmond, BC
- Full-time
Collaboration: Regularly liaise with local station operations and customer service teams, to ensure client needs are met and support overall territory growth.
Added 2 mins ago
T
TDS Operations Analyst I, Client Enablement
TD
Toronto, ON
- Full-time
Global Operations & Business Services Overview:
Added 2 mins ago
T
Manager, Compliance Governance & Operations (5664)
TD
Toronto, ON
- Full-time
Reporting to the Head of Surveillance Initiatives and Portfolio Management, the Manager will serve as a team and workstream lead for the delivery and ongoing management of the Trade and…
Added 2 mins ago
MU
Associate Director of Administration
McGill University
Glen · MUHC-GLEN
- Full-time
…finance leadership, continuously analyze staffing, financial operations, policies, systems, and procedures to ensure efficient and effective departmental performance. Provide oversight to…
Added 17 mins ago
TG
Station MEP Coordinator
Trillium Guideway Partners
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
As an MEP Coordinator, you will oversee the daily operations related to the mechanical, electrical, and plumbing systems of the station/guideway. This involves coordinating the MEP…
Added 17 mins ago
C
Offset & Industrial Cooperation Manager
CAE
Montreal, QC
- Full-time
CAE is looking for an Offset & Industrial Cooperation (“O&IC”) Manager who will primarily manage a portfolio of O&IC obligations, namely Industrial and Technological Benefits (ITB)…
Added 17 mins ago
Facilities Manager
I M P Group International Inc.
Dorval, QC
The Facilities Manager is responsible for overseeing the Company’s owned and leased facilities portfolio, including preventative and corrective building maintenance, major capital and…
Added 17 mins ago
Operations Manager Rosser, MB
Cosentino
Winnipeg, MB
At Cosentino (www.cosentino.com) we are looking for an Operations Manager located in Rosser, MB, who will have the opportunity to work in a multinational environment, in full expansion,…
Added 33 mins ago
Customer Success Representative
Jetson Home
North Vancouver, BC
Handle requotes as needed, collaborating with field service manager and sales.
Added 33 mins ago
FC
Facilities Coordinator
Fidelity Canada
Toronto, ON
- Full-time
As a Facilities Coordinator, you'll support day-to-day operations across Fidelity Canada's office locations while helping ensure our facilities, systems, and workplace services run…
Added 33 mins ago
GV
Lead Project Manager – Grid Automation
GE Vernova
Markham, ON
- $110,100 to $165,200 CAD / year
- Full-time
As Lead Project Manager – Grid Automation, you will take ownership of a portfolio of concurrent Grid Automation projects - spanning Protection Relays, Substation & Distribution Automation,…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least seven years of experience. Candidates should have deep CX and analytical expertise, strong communication and project leadership abilities, and a Certified Customer Service Manager (CCSM) certification.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management
Mentorship
Customer Service Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
CRM Systems
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
CCSM
Sales
Marketing
Operations
Supply Chain

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