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Added 27 mins ago
IF
Data Solution Architecture Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…ecosystems need to be aligned, including MDM / Golden Record, Salesforce, and modern data…
Added 27 mins ago
C
Marketing Coordinator
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Vancouver, BC
- Full-time
Assist with marketing tools and automation, including support Hubspot, Salesforce and special projects and initiatives
Added 27 mins ago
O
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- $131,000 to $202,400 USD / year
- Full-time
Strong data and analytical skills. You have hands-on experience tracking pipeline health, sales velocity, and conversion metrics in Salesforce or Tableau.
Added 27 mins ago
M
Kafka Platform Administrator / Kafka Developer
Manpower
Calgary, AB
- Contract
Role: Kafka Platform Administrator / Kafka Developer
Added 28 mins ago
C–
Sales Development Representative
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Ottawa, ON · Kanata, ON
- $60,000 to $90,000 CAD / year
- Full-time
Maintain accurate lead, activity, and opportunity records in Salesforce CRM
Added 28 mins ago
LI
Digital Marketing Manager
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Toronto, ON
- Full-time
Go beyond simple reporting. You'll dive deep into Salesforce, Google Analytics, Looker Studio, Web Analytics and other marketing analytics platforms to translate raw data into actionable…
Added 58 mins ago
SC
Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Added 1 hour ago
CG
AI Product Developer
ConeTec Group
Burnaby, BC
- Full-time
We're hiring an AI Product Developer: an experienced software developer who builds products with AI coding agents and builds AI into those products. You'll work directly with the people who…
Added 1 hour ago
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Sales Lead - SaaS (OTE upto 90k)
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- $60,000 to $65,000 CAD / year
- Full-time
Strong experience with CRM tools such as Salesforce and HubSpot. (HubSpot preferred)
Added 1 hour ago
TC
Donor Engagement Officer
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Toronto, ON · Greater Toronto Area, Canada
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Experience with Salesforce or another CRM system
Added 1 hour ago
CA
Director, Admissions & Referent Relations
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Markham, ON
- Full-time
…role is optimizing the admissions pipeline through effective Salesforce utilization, including training, system administration, and data integrity…
Added 1 hour ago
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Vaughan, ON
- Full-time
Experience using CRM platforms such as HubSpot, Salesforce, or similar systems
Added 1 hour ago
Senior Manager, Fundraising - Major Gifts
Tim Hortons Foundation Camps
ON
Added 1 hour ago
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Proposal Supervisor
AECOM
Mississauga, ON
- $98,000 to $125,000 CAD / year
- Full-time
Added 1 hour ago
SS
Regional Sales Manager
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Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
Maintain accurate sales forecasts, opportunity tracking, and customer records using Salesforce CRM.
Added 1 hour ago
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- Full-time
Your communication skills? Top-notch. You’re a pro with tools like Salesforce, Outreach, ZoomInfo, and Sales Navigator. Bonus points if you know the Microsoft tech stack.
Added 2 hours ago
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Senior Program Manager
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Added 2 hours ago
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Admissions Processing Specialist
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Added 2 hours ago
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Proposal Supervisor
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Mississauga, ON
- $98,000 to $125,000 CAD / year
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Added 2 hours ago
C
Product Manager - Business Platforms
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Toronto, ON
- Full-time
Experience with Salesforce CRM, CPQ, and Certinia PSA.
Added 2 hours ago
C
Bid Manager
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Toronto, ON
- Full-time
Experience using Salesforce, Adobe Acrobat Editor
Added 2 hours ago
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Software Engineering SMTS
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Vancouver, BC · Canada - Vancouver
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 2 hours ago
MH
Global Business Development Representative Manager
Maya HTT
Remote, Canada
- Full-time
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Maya HTT is a world leading developer of digital industries software solutions. The world’s top tier engineering and manufacturing organizations rely on Maya HTT’s experience and expertise…
Added 2 hours ago
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Installation Technical Support / Spécialiste du soutien technique à l'installation
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Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least seven years of experience. Candidates should have deep CX and analytical expertise, strong communication and project leadership abilities, and a Certified Customer Service Manager (CCSM) certification.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management
Mentorship
Customer Service Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
CRM Systems
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
CCSM
Sales
Marketing
Operations
Supply Chain

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