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Added 1 hour ago
HI
Product Owner ( Spanish Speaker )
HRbrain Inc.
Toronto, ON
- Full-time
…Relationship Management (CRM) technology (iCRM, Sales Platform, Salesforce), and campaign/portfolio management technology. The incumbent will work in close partnership with teams in…
Added 3 hours ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
…exceptional service and performance. The role collaborates with cross-functional teams to manage contact volumes, enhance customer experience, drive process improvements, and support agent…
Added 3 hours ago
TI
Salesforce Data Cloud Developer
Themesoft Inc.
Toronto, ON
- Contract
Salesforce Data Cloud Architecture & Development
Added 3 hours ago
A
Product Marketing Manager - Industrial
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
Demonstrated ability to influence and lead cross-functional teams in a matrix organization without direct authority.
Added 3 hours ago
A
Product Marketing Manager - Industrial
ABB
Milton, ON
- Full-time
Demonstrated ability to influence and lead cross-functional teams in a matrix organization without direct authority.
Added 4 hours ago
A
Business Intelligence Specialist
ABB
Milton, ON
- Full-time
Support marketing operations and business initiatives through Salesforce and Account Engagement (Pardot) activities, campaign reporting, event support, presentations, sales enablement…
Added 4 hours ago
Test Automation Specialist
TTC Global
Ottawa, ON
…enterprise estates, with deep specialization in SAP, Oracle, Salesforce and…
Added 4 hours ago
B
Director, Commercial Sales (New Logo Acquisition)
Boomi
Vancouver, BC
- Full-time
As Director of Commercial Sales focused on New Logos, you will lead a high-growth team dedicated to expanding Boomi’s market share at the forefront of the AI revolution. You will be the…
Added 4 hours ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
Added 4 hours ago
O
Lead Revenue Operations Analyst
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a Lead Revenue Operations Analyst to join our growing Support Revenue Operations team, acting as a key financial partner focused on adding value to the business. This…
Added 4 hours ago
F
Salesforce Technical Lead
Finning
Surrey, BC
- Full-time
Reporting to the Software Delivery Manager, the Salesforce Technical Lead is responsible for leading a Salesforce delivery team in the design, development, testing, and release of scalable…
Added 5 hours ago
IF
Data Solution Architecture Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…reducing reliance on the Client System and implementing cross-functional, reusable data capabilities. You will work in an environment where multiple ecosystems need to be aligned, including…
Added 5 hours ago
P
Director, Global Services Operations & Excellence
Prosci
Remote, Canada
- Full-time
- Remote
In this role, you will build and lead Prosci's new Global Services Operations & Excellence team: the operational engine behind our training and advisory delivery worldwide and the owner of…
Added 5 hours ago
O
Nonprofit GTM Strategy Manager
Okta
Toronto, ON
- $131,000 to $202,400 USD / year
- Full-time
In this cross-functional role, you will be both a strategist and executor for our global nonprofit segment. You will drive revenue, impact, and customer growth targets for the segment and…
Added 6 hours ago
D
Senior Outcomes Consultant /Architecte principal(e) des résultats
Diabsolut
Canada
- Full-time
Chez Diabsolut, nous proposons des solutions innovantes basées sur Salesforce et Certinia afin d’aider les organisations de divers secteurs à réussir et à offrir des services exceptionnels.
Added 6 hours ago
SC
Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales,…
Added 6 hours ago
C
Enterprise Architect (Salesforce) – Healthcare & Life Sciences
Customertimes
Canada
- Full-time
We’re looking for an experienced Enterprise Architect (Salesforce) with deep expertise in Healthcare and Life Sciences (HLS) and data background. You’ll lead the design of complex…
Added 7 hours ago
C
Product Manager - Business Platforms
CDW
Toronto, ON
- Full-time
Ensure adoption and usage of the end-to-end tools to execute on the CDW lead-to-order processes.
Added 8 hours ago
MH
Global Business Development Representative Manager
Maya HTT
Remote, Canada
- Full-time
- Remote
We are looking for a Global Business Development Representative Manager to lead Maya HTT’s business development capability across geographies and commercial motions. This role will…
Added 9 hours ago
Sales Support Specialist - Scotia Financial Planning
Scotiabank
Toronto, ON
…a dynamic sales support operation, effectively manage cross-functional partnerships, and provide sales support insights to the team…
Added 10 hours ago
A
Forward Deployed AI Engineer - Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Lead enterprise AI platform deployments across complex multi-stakeholder client environments - Anthropic, OpenAI, Microsoft, Google, Salesforce, SAP, or Palantir - owning the full programme…
Added 10 hours ago
VB
Manager, Revenue and AR
Vaco by Highspring
Toronto, ON · North York, ON
- $110,000 to $125,000 CAD / year
- Full-time
Lead, coach, and develop Revenue & AR and Collections teams, overseeing performance, training, workload distribution, and departmental goals.
Added 10 hours ago
ST
Salesforce Implementation Consultant & Platform Administrator
SS&C Technologies
Toronto, ON
- Full-time
Lead Salesforce implementation projects from discovery through deployment and post-launch support. Act as the primary client contact and trusted advisor throughout project engagements.
Added 11 hours ago
VC
Program Delivery Director (Integrated Marketing Campaign)
VTRAC Consulting Corporation (WBE)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…and sophisticated campaign execution. You will empower cross-functional teams, accelerate omnichannel marketing delivery, and turn innovative customer engagement strategies into measurable…
Added 13 hours ago
Revenue Operations Lead
Dye & Durham Talent Team
Toronto, ON
As part of the global Revenue Operations function, you will lead the implementation and optimization of revenue processes and systems while influencing best practices across global markets.…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least seven years of experience. Candidates should have deep CX and analytical expertise, strong communication and project leadership abilities, and a Certified Customer Service Manager (CCSM) certification.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management
Mentorship
Customer Service Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
CRM Systems
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
CCSM
Sales
Marketing
Operations
Supply Chain

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