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Added 11 mins ago
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Senior Producer, Local Video Development (English Services) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON
- Full-time
CBC News is looking for an experienced senior producer to support a new local video initiative designed to transform how Canadians discover and understand the news stories shaping their…
Added 11 mins ago
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Nonprofit GTM Strategy Manager
Okta
Toronto, ON
- $131,000 to $202,400 USD / year
- Full-time
You will enable GTM leadership and maintain ongoing feedback loops with field sales teams. You will align and mobilize senior stakeholders, both internal and customer-facing, around shared…
Added 12 mins ago
AW
Director Asset Protection
Arrow Workforce Solutions
Toronto, ON
- $220,000 to $230,000 CAD / year
- Full-time
This is a senior leadership opportunity with responsibility for developing and executing the organization's asset protection strategy across retail operations, field asset protection,…
Added 26 mins ago
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Director, Cash Management
RBC
Toronto, ON
- Full-time
Identify cash flow errors or potential value at risk to the Bank and manage to resolution or escalate to senior management with clear recommendations
Added 26 mins ago
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Senior Platform Automation Engineer
RBC
Toronto, ON
- Full-time
Added 26 mins ago
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Strategy, Transformation & Risk, Senior Associate
PwC
Toronto, ON
- Full-time
As a Strategy, Transformation & Risk, Senior Associate , unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but…
Added 26 mins ago
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Senior Configuration Analyst
RBC
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy,…
Added 26 mins ago
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Director, Capital Investment & Decision Support
Turner & Townsend
Vancouver, BC
- Full-time
The role will combine senior client advisory, technical leadership, business development and team leadership. It will support clients across Infrastructure and Energy & Natural Resources to…
Added 26 mins ago
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Senior Machine Learning Developer
Clera
Remote, Canada
- $200,000 to $250,000 CAD / year
- Full-time
- Remote
Added 26 mins ago
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Product Marketing Manager, Operations
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, Product Marketing, the Product Marketing Manager, Operations will lead a defined Operations portfolio, owning positioning, go-to-market strategy and…
Added 41 mins ago
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Sr. Digital Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
We are looking for a Senior Product Manager who can help us shape the future. We want a data-driven leader with a passion for innovation who likes working backwards from the customer and…
Added 41 mins ago
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Senior Analyst, Enterprise Delivery Orchestration & Reporting
TD
Toronto, ON
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 41 mins ago
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Data Designer II
TD
Toronto, ON
- Full-time
Added 41 mins ago
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Project Coordinator, Clinical Informatics
Sanya’k̓ula
Vancouver, BC
- Full-time
…briefing notes. Coordinates and attends regular confidential senior management, committee and project meetings including governance, readiness, and project planning and implementation…
Added 41 mins ago
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Customer Success Manager - Enterprise
Caribou
Toronto, ON
- Full-time
Customer Success at Caribou combines consulting, project and relationship management, analytics, data storytelling, and applying behavioral psychology principles to caregiver engagement…
Added 41 mins ago
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Senior Data Engineer
Exchange Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Data Engineer reports to the Director, Information Technology Operations and designs, builds, and scales the data systems that support analytics, AI-enabled experiences, and…
Added 41 mins ago
VB
Senior Financial Analyst
Vaco by Highspring
Vaughan, ON
- Full-time
Our client is a manufacturing company. They are looking for a Senior Financial Analyst, FP&A who will be responsible for supporting financial planning, forecasting, performance management,…
Added 41 mins ago
RC
Senior Project Manager, Land Development
Randstad Canada
Calgary, AB
- $150,000 to $180,000 CAD / year
- Full-time
We are seeking an experienced Senior Project Manager to oversee major projects for our clients Land Development team in Calgary.
Added 41 mins ago
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Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Added 56 mins ago
CE
Senior Geoscience Technologist
Cenovus Energy
Calgary, AB
- Full-time
Cenovus is seeking a Senior Geoscience Technologist to join our Thermal Geoscience Development team. Reporting to the Manager, Foster Creek Geoscience Development, this role supports…
Added 56 mins ago
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Senior Python Test Automation Engineer
Telesat
Ottawa, ON
- Full-time
We are seeking a senior Python Automation Engineer to design, build, and maintain scalable test automation frameworks for distributed, event-driven applications. This is a hands-on…
Added 56 mins ago
VT
Senior QA Analyst
Viv Technologies Inc.
Toronto, ON
- Full-time
The Senior QA Analyst is an integral member of the manual Quality Assurance team and is responsible for manual testing of Viv’s web and mobile applications to ensure proper functionality…
Added 56 mins ago
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Finance - Senior Manager/Manager, Business Finance, Digital
Aritzia
Vancouver, BC
- Full-time
…effectively managing Aritzia’s financial assets and providing senior leadership with the required information and analysis to make informed business decisions. You will play a pivotal role…
Added 1 hour ago
MC
Senior Research Scientist
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
As Senior Research Scientist at the Medical Council of Canada (MCC), you'll lead a research and scholarship program that directly shapes how physicians are assessed, trained, and supported…
Added 1 hour ago
NB
Senior Auditor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Auditor in the Internal Audit sector at National Bank is a unique opportunity to gain deep insight into the Bank’s operations, develop a comprehensive understanding of…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least seven years of experience. Candidates should have deep CX and analytical expertise, strong communication and project leadership abilities, and a Certified Customer Service Manager (CCSM) certification.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management
Mentorship
Customer Service Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
CRM Systems
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
CCSM
Sales
Marketing
Operations
Supply Chain

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