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Added 51 mins ago
P
Account Executive
Pricepoint
Montreal, QC
- Full-time
Strong CRM discipline and a data-driven approach to sales.
Added 1 hour ago
Bilingual Senior Specialist, Software Engineering (CI/CD & Automation Engineering)
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Senior Specialist, Software Engineering (CI/CD & Automation Engineering) position, where you’ll work closely with the Platform…
Added 1 hour ago
PC
Business Development Executive
Peninsula Canada
Toronto, ON
- Full-time
Conduct professional video-based sales meetings with business owners and senior decision-makers.
Added 1 hour ago
SC
Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Added 1 hour ago
G
Sales Director
Gordian
Canada
- Full-time
Drive enterprise-level sales pursuits, with a proven ability to sell at the senior executive level.
Added 1 hour ago
HM
Key Account Manager
Highlight Motor Group
Vaughan, ON
- Full-time
Direct access to senior leadership for support, coaching, and career development
Added 2 hours ago
FC
Group, Administration II
First Canadian Financial Group
Edmonton, AB
- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 2 hours ago
OS
Executive Assistant
Outlier Search Group
Vancouver, BC
- Full-time
…logistics. It is an opportunity to become a trusted partner to senior leaders while also helping shape a truly exceptional client…
Added 2 hours ago
C
Product Manager - Business Platforms
CDW
Toronto, ON
- Full-time
…include Marketing Automation, Customer Relationship Management (CRM), Configure, Price, Quote (CPQ), Professional Services Automation (PSA), and Contract Lifecycle Management (CLM). The…
Added 3 hours ago
MC
Advisor Experience Specialist
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- Full-time
Champion confident adoption of Conquest, CRM Dynamics, CapIntel, Advisor Stream and other advisor tools, monitoring adoption levels and user feedback to identify barriers, inform continuous…
Added 3 hours ago
NF
Senior Underwriter: Health, Education, Social Services, Senior Care
Northbridge Financial Corporation
Vancouver, BC
- Full-time
What it’s like to be a Northbridge Senior Underwriter:
Added 3 hours ago
SW
Technical Inside Sales Representative
Stormtec Water Management
Delta, BC
- Full-time
…follow-up, award, and handoff to Operations. Working with a senior outbound Technical Sales Representative and technical specialists, you will scope, size, and price standard temporary…
Added 3 hours ago
Senior Manager, Non-Financial Risk and Operational Risk Oversight, Control & Support Functions
Scotiabank
Toronto, ON
The Senior Manager, Non-Financial Risk and Operational Risk Oversight will contribute to the overall success of Global Risk Management Corporate & Support Function (CSF) NonFinancial Risk…
Added 3 hours ago
Y
Business Development_L3 Software (LIMS & QMS) Solutions
Yokogawa
NB · Chiasson Office, NB
- Full-time
…clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's…
Added 3 hours ago
NF
Senior Underwriter: Health, Education, Social Services, Senior Care
Northbridge Financial Corporation
Vancouver, BC
- Full-time
What it’s like to be a Northbridge Senior Underwriter:
Added 4 hours ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are looking for an experienced and results-driven Senior Revenue Enablement Specialist, Digital to join our global Revenue Enablement team.
Added 4 hours ago
S
Senior Manager, Non-Financial Risk and Operational Risk Oversight, Control & Support Functions
Scotiabank
Toronto, ON
- Full-time
The Senior Manager, Non-Financial Risk and Operational Risk Oversight will contribute to the overall success of Global Risk Management Corporate & Support Function (CSF) NonFinancial Risk…
Added 4 hours ago
SJ
Director - Finance, Data & Analytics
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
Working closely with the President & CEO, VP, Operations, Senior Leadership Team and fundraising leaders, the Director will connect financial and fundraising data to provide a clear, timely…
Added 4 hours ago
A
Senior Zendesk Developer / Implementation Specialist :Waterloo, Ontario : FTE
AceStack
Waterloo, ON
- Full-time
Role - Senior Zendesk Developer / Implementation Specialist
Added 4 hours ago
LP
Senior Director, Fundraising
Liberal Party of Canada • Parti Libéral du Canada
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
The Liberal Party of Canada is seeking a Senior Director, Fundraising for an opportunity to join a dedicated team of staff to support Mark Carney and our Liberal team’s work to build a…
Added 4 hours ago
CC
Corporate Debt Advisor
Crete Capital Inc.
Winnipeg, MB
- Full-time
Crete Capital – Senior Associate/AVP – Winnipeg, MB – Commercial Mortgage/Corporate Debt
Added 4 hours ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
The ideal candidate is a proven business developer with an established network in British Columbia’s commercial real estate, development, property management, and construction industries.…
Added 4 hours ago
CC
Corporate Debt Advisor
Crete Capital Inc.
Saskatoon, SK
- Full-time
Crete Capital – Senior Associate/AVP – Saskatoon, SK – Commercial Mortgage/Corporate Debt
Added 5 hours ago
S
Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
Serve as the senior, account executive responsible for leading and obtaining large, complex North American accounts with the involvement and collaboration of our top tier partners.
Added 5 hours ago
CC
Senior Product Manager-RQ11666 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
…external and internal users. Technology stack : Microsoft Dynamics CRM (backoffice), MuleSoft (middleware) and Java/React (public facing portal). This position is to configure MS Dynamics…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least seven years of experience. Candidates should have deep CX and analytical expertise, strong communication and project leadership abilities, and a Certified Customer Service Manager (CCSM) certification.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management
Mentorship
Customer Service Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
CRM Systems
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
CCSM
Sales
Marketing
Operations
Supply Chain

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