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Added 8 mins ago
BC
Business Advisor (Whistler/Pemberton)
Beem Credit Union
Whistler, BC
- Full-time
The Business Advisor serves as a trusted partner to business members, providing tailored solutions to help them grow and succeed. This role focuses on acquiring, maintaining, and growing…
Added 8 mins ago
IR
Senior Manager, Consulting
Info-Tech Research Group
Canada
- Full-time
We are seeking an experienced and dynamic Consulting Senior Manager to lead strategic client engagements, drive executive-level relationships, and oversee the delivery of research-driven…
Added 8 mins ago
VC
Human Resources Labour Relations Advisor, Resident Doctors
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Full-time
Come work as a Human Resources Labour Relations Advisor with Vancouver Coastal Health (VCH)!
Added 8 mins ago
F
Enterprise Account Executive – Wealth (Canada)
Feathery
Remote, Canada
- Full-time
- Remote
…management workflows, including client onboarding, account opening, advisor servicing, document collection, and operational…
Added 8 mins ago
CO
Human Resources Advisor- (26-037-3) - External Closes Nov 22/26
City of Campbell River
Campbell River, BC
- Full-time
The City of Campbell River is seeking an experienced Human Resources Advisor to join our team.
Added 9 mins ago
EI
Certified Public Accountant Controller
ExcelGens, Inc.
Montreal, QC
- Contract
📢 We're Hiring: Senior Advisor, Controllership
Added 9 mins ago
O
Sr. Customer Success Manager
Okta
Toronto, ON
- Full-time
…valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value…
Added 9 mins ago
O
Sr. Customer Success Manager
Okta
Oakville, ON
- Full-time
…valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value…
Added 9 mins ago
O
Sr. Customer Success Manager
Okta
Mississauga, ON
- Full-time
…valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value…
Added 23 mins ago
Senior Sales Advisor, Commercial Insurance
Navacord
Calgary, AB · Edmonton, AB
Our Senior Advisor is an established leader in the insurance industry and the sector they serve, understanding their clients needs and their client’s business. The Senior Advisor will…
Added 38 mins ago
CA
Senior Marketing & Communications Advisor
Condominium Authority of Ontario
Toronto, ON
- Full-time
…and Procurement. The seven-member Board of Directors provide strategic guidance and oversight of the…
Added 38 mins ago
B
Senior Relationship Manager
BMO
Edmonton, AB · Westlock, AB · Enbridge
- Full-time
BMO's Canadian Middle Market team partners with private companies and public sector organizations to provide strategic financial solutions that fuel business success. As a trusted advisor,…
Added 54 mins ago
Advisor, HSE
WSP
AB · Edmonton, AB
Help shape a strong culture of health, safety and environmental excellence across WSP’s business sectors. As an Advisor, HSE, you will partner with operational leaders and project teams to…
Added 54 mins ago
B
Credit Manager
BMO
Sudbury, ON
- Part-time
Acts as a trusted advisor to assigned business/group.
Added 54 mins ago
Senior Advisor, Community Relations (Trois-Rivières)
VIA HFR - VIA TGF Inc
Trois-Rivières, QC
The Senior Advisor actively contributes to refining and enhancing the public consultation strategy and supports the implementation of engagement activities in collaboration with other…
Added 54 mins ago
IF
Business Development Coordinator
iA Financial Group
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
A key member of the National Business Development Coordinator Team, you will work closely with the Strategic Relationships Team, to provide exceptional advisor experience to the Advisors.
Added 54 mins ago
D
Account Manager, Business
Desjardins
Quebec, QC
- Full-time
…negotiate on behalf of Desjardins and enter the organization into strategic agreements with clients. You balance portfolio profitability with client/partner satisfaction. You maintain…
Added 54 mins ago
C
Account Representative
CDW
Toronto, ON
- Full-time
…need to know to become a trusted technology consultant and advisor. Whether an organization needs a single tablet or an entire virtual environment, you’ll have the sales training,…
Added 54 mins ago
C
Account Representative
CDW
Toronto, ON
- Full-time
…need to know to become a trusted technology consultant and advisor. Whether an organization needs a single tablet or an entire virtual environment, you’ll have the sales training,…
Added 54 mins ago
C
Account Representative
CDW
Calgary, AB
- Full-time
…need to know to become a trusted technology consultant and advisor. Whether an organization needs a single tablet or an entire virtual environment, you’ll have the sales training,…
Added 54 mins ago
Operations Recruitment Advisor
Canfor
Acheson, AB
As our Operations Recruitment Advisor, you’ll lead full-cycle recruitment for hourly positions across multiple Alberta operations working directly out of our Spruceland Site in Acheson, AB.…
Added 54 mins ago
MU
Director Enterprise Technology Architecture
McGill University
Montreal, QC
- Full-time
This role serves as a trusted and strategic advisor to business and technology leaders, ensuring that technology investments and transformation initiatives, are delivered toward a coherent…
Added 54 mins ago
VC
Human Resources Labour Relations Advisor
Vancouver Coastal Health
Vancouver, BC
- Full-time
Come work as a Human Resources Labour Relations Advisor with Vancouver Coastal Health (VCH)!
Added 1 hour ago
NF
Field Sales Representative
Northbridge Financial Corporation
Mississauga, ON
- Full-time
…meaningful partnerships with business owners, and become a trusted advisor in the commercial insurance…
Added 1 hour ago
People and Culture (HR) Partner
Canadian Museum for Human Rights
Winnipeg, MB
Reporting to the Director of People and Culture, the People and Culture Partner (PCP) will serve as a trusted advisor to CMHR leadership on human resource related issues and is a key…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least seven years of experience. Candidates should have deep CX and analytical expertise, strong communication and project leadership abilities, and a Certified Customer Service Manager (CCSM) certification.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management
Mentorship
Customer Service Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
CRM Systems
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
CCSM
Sales
Marketing
Operations
Supply Chain

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