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Added 10 mins ago
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Ship Maintenance Lead
Thales
Halifax, NS
- Full-time
Thales is looking to hire a Ship Maintenance Lead is to oversee the planning, execution and closeout of Work Period activities on assigned vessels. Responsible for the integrated schedule…
Added 10 mins ago
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Security Remediation & Resilience Lead, BWI
TD
Toronto, ON
- Full-time
…engineers, operations teams, and enterprise stakeholders to deliver strategic initiatives, modernize platforms, improve operational performance, and maintain a stable, secure, and resilient…
Added 10 mins ago
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Project Coordinator
HUB International
Vancouver, BC · Toronto, ON
- Full-time
The Project Coordinator will play a key role in improving operational efficiency in our National Employee Benefits & Retirement division through contribution and oversight of our many…
Added 39 mins ago
PC
Director, Building Science and Resiliency
Pinchin Canada
Richmond, BC
- $150,000 to $200,000 CAD / year
- Full-time
…for Building Envelope and Structural Engineering services, lead strategic pursuits, expand key accounts, and represent Pinchin at conferences, industry events, and client…
Added 39 mins ago
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Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines)
Aviva Canada
Toronto, ON
- Full-time
Lead cross-functional projects and strategic initiatives that drive business performance and transformation.
Added 39 mins ago
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Commodity Manager / Spécialiste senior en approvisionnement
Siemens Energy
Montreal, QC
- Full-time
Lead commercial evaluations and negotiations, partnering closely with technical experts to align specifications, manage risks, and secure competitive, high‑quality solutions that meet…
Added 39 mins ago
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Manager Safety-1st Shift-RVI-Hanceville
Tyson Foods
Hanceville, BC
- Full-time
The Safety Manager provides leadership, strategic direction, and technical expertise to drive a culture of safety, health, and environmental excellence throughout the facility. As a key…
Added 39 mins ago
SE
Commodity Manager / Spécialiste senior en approvisionnement
Siemens Energy
Oakville, ON
- Full-time
Lead commercial evaluations and negotiations, partnering closely with technical experts to align specifications, manage risks, and secure competitive, high‑quality solutions that meet…
Added 39 mins ago
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Oliver Wyman- Private Capital/Industrials- Engagement Manager
Oliver Wyman
Toronto, ON
- Full-time
Engagement Managers lead client engagements from start to finish, taking ownership of project delivery, team management, and client relationships. They are responsible for structuring…
Added 39 mins ago
AC
Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines)
Aviva Canada
Markham, ON
- Full-time
Lead cross-functional projects and strategic initiatives that drive business performance and transformation.
Added 40 mins ago
Development Officer, Digital Giving
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Vancouver, BC
…The Lottery for animals in need, Medical Emergency as well as lead generation, emergency and end of year campaigns. Working closely with the rest of the Digital Giving team, this role…
Added 40 mins ago
FH
Leader, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
Participates on assigned internal, regional and external committees, public relations activities and other project groups as appropriate; chairs and/or leads discussion as requested;…
Added 40 mins ago
RU
Management Consulting Director, Technology
RSM US LLP
Toronto, ON
- Full-time
Lead strategic pursuits from opportunity identification and solution development through proposal creation, executive presentations, and contract award.
Added 54 mins ago
BC
Site Manager - Infrastructure and Site Services (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
Lead emergency preparedness, business continuity, and recovery planning to support ongoing site operations.
Added 55 mins ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
In this role, you will create and lead a collaborative team environment that fosters growth, engagement, and exceptional client experiences. You'll use your empathy and problem-solving…
Added 55 mins ago
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Freelance Account Director / Senior Account Manager
Akcelo
Vancouver, BC
- Contract
With the chance to work with the latest technology and some of the world’s most famous brands, a normal day in the role of the Account daily lead includes:
Added 55 mins ago
TE
Planning Intelligence & Automation
TC Energy
Calgary, AB
- Full-time
…practical digital workflows. You will partner closely with the PE Lead on process ownership, controls, workflow requirements, and adoption, and with the PDO Data Lead on data architecture,…
Added 55 mins ago
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Senior Business Development Representative
Keyera
Calgary, AB
- Full-time
Support capital projects and profitability initiatives by assessing and verifying strategic fit, commercial drivers, and financial returns. The role also leads the early stages of…
Added 1 hour ago
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Director, Treasury & Business Intelligence
Avana
Regina, SK
- Full-time
Establish and lead Avana’s corporate treasury, liquidity, reserve, credit facility, and capital deployment framework.
Added 1 hour ago
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Director, Financial Accounting and Systems Integration
Baycrest
Toronto, ON
- Full-time
The Director serves as the Finance lead for major technology, systems, and business transformation initiatives impacting financial operations, reporting, controls, data management, and…
Added 1 hour ago
MA
Senior Strategy Consultant (Growth, Digital Assets & Emerging Technology)
MultiChain Advisors (MCA)
Toronto, ON
- Full-time
…work directly with founders and leadership teams, combining strategic advice with hands-on execution across token generation events (TGEs), M&A, go-to-market strategy, business development,…
Added 1 hour ago
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Biobank Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
This role will lead strategic and operational plans for biosample planning, development and quality assurance activities. It will create standards, develop and maintain technical procedure…
Added 1 hour ago
C
Customer Success Manager - Enterprise
Caribou
Remote, Canada
- $80,000 to $95,000 CAD / year
- Full-time
- Remote
We’re looking for a Customer Success Manager to lead strategic enterprise customer accounts. This opportunity is for a compassionate problem solver who thrives in fast-paced environments…
Added 1 hour ago
LA
Client Success Manager/Google Ads Specialist for a digital marketing agency
Limitless Agency
Remote, Canada
- $42,000 to $48,000 USD / year
- Full-time
- Remote
Excellent spoken and written English, with the confidence to lead strategic client conversations and handle difficult situations.
Added 1 hour ago
SC
People Partner
SLR Consulting
Calgary, AB · Vancouver, BC · Guelph, ON · Toronto, ON
- Full-time
Based in Canada, you will be a strategic advisor responsible for supporting defined business groups across North America and partnering with business leaders and leadership teams to improve…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least seven years of experience. Candidates should have deep CX and analytical expertise, strong communication and project leadership abilities, and a Certified Customer Service Manager (CCSM) certification.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management
Mentorship
Customer Service Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
CRM Systems
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
CCSM
Sales
Marketing
Operations
Supply Chain

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