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Added 9 mins ago
QD
Manager, Financial Planning & Analysis
Qu Data Centres
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
The Manager, Financial Planning & Analysis is Qu Data Centres' dedicated FP&A leader, responsible for budgeting, forecasting, management reporting, KPI reporting and business performance…
Added 9 mins ago
HI
CAN – IT – Bus Systems Analyst III
HRbrain Inc.
Toronto, ON
- Full-time
…to detail who is comfortable working solo or together with a team. In this expert level professional role, you will lead specialized business application management activities for a…
Added 9 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead or participate in process improvement initiatives that enhance scheduling efficiency, data accuracy, and service quality.
Added 9 mins ago
AA
26-114 Billing Clerk
Associated Ambulance
AB · Acheson, Alberta
- Full-time
Reports Directly To: Billing Administrator Lead
Added 9 mins ago
RN
Director, Scientific Services (RID00206)
Red Nucleus
Toronto, ON
- Full-time
…quality standards, drives operational excellence, and mentors team members to deliver high-quality medical communications. With significant autonomy, the Director combines scientific…
Added 9 mins ago
B
Accounting Manager
Brickeye
Toronto, ON
- $80,000 to $120,000 CAD / year
- Full-time
…the close and controls to inventory, audit and tax. You’ll lead a small team that punches well above its size because AI and automation are built into how it works. This role suits someone…
Added 9 mins ago
CM
Mental Health Clinician (Children's Services)
Canadian Mental Health Association
Mount Forest, ON
- Part-time
…under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and…
Added 9 mins ago
GR
Technical Sales & Market Development Manager – Canada
Go RH
Montreal, QC
- Full-time
…commercial kitchen ventilation, air capture, and commercial cooking systems. Driven by values of technical expertise, rigor, and continuous innovation, the company designs distinctive,…
Added 9 mins ago
SR
Facilities Technologist
Strathcona Resources Ltd.
Calgary, AB
- Full-time
We are seeking a Facilities Engineering Technologist to join our Lloydminster Conventional team. Reporting to the Team Lead, Facilities, this position is responsible for supporting…
Added 9 mins ago
M
Senior Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Senior Business Systems Analyst, you will own requirements for business-critical initiatives and connect strategy with delivery for the products our customers and advisors rely on. You…
Added 9 mins ago
BB
Electrician
Bosch Building Technologies
Fort St. John, BC
- $35 to $45 CAD / hour
- Full-time
…Project Managers and Sales Teams to complete installations of data and structured cabling systems. This role requires the ability and know-how to properly complete the installation,…
Added 9 mins ago
BB
Electrician
Bosch Building Technologies
Quesnel, BC
- $35 to $45 CAD / hour
- Full-time
…Project Managers and Sales Teams to complete installations of data and structured cabling systems. This role requires the ability and know-how to properly complete the installation,…
Added 9 mins ago
BB
Electrician
Bosch Building Technologies
Vanderhoof, BC
- $35 to $45 CAD / hour
- Full-time
…Project Managers and Sales Teams to complete installations of data and structured cabling systems. This role requires the ability and know-how to properly complete the installation,…
Added 9 mins ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and…
Added 24 mins ago
F
Technical Co-founder - AI Collections Agent
FutureSight
Canada
- Full-time
…commitment, a dispute, a request to split, or silence. The AR team gets a clean morning report: who's committed, who's disputing, who's gone silent, and what to do next. No ERP migration,…
Added 24 mins ago
BB
Electrician
Bosch Building Technologies North America
Vanderhoof, BC
- Full-time
…Project Managers and Sales Teams to complete installations of data and structured cabling systems. This role requires the ability and know-how to properly complete the installation,…
Added 24 mins ago
F
Technical Co-founder - AI for Automotive Retail
FutureSight
Canada
- Full-time
Build partnerships with ecosystem data providers and third-party systems to land unconventional integrations no standard API gets you
Added 24 mins ago
F
Technical Co-founder - AI Collections Agent
FutureSight
Canada
- Full-time
…commitment, a dispute, a request to split, or silence. The AR team gets a clean morning report: who's committed, who's disputing, who's gone silent, and what to do next. No ERP migration,…
Added 24 mins ago
F
Technical Co-founder - AI Workforce for Law Firms
FutureSight
Canada
- Full-time
Team - Recruit and lead the founding engineering team and establish a culture of speed, accountability, technical rigour, and customer obsession.
Added 24 mins ago
BC
Intern, Talent Acquisition - Winter 2027
BBA Consultants
Montreal, QC
- Internship
Join BBA and put your skills to work by actively supporting the Talent Acquisition team with its various activities. You’ll need your sense of responsibility, rigour, cheerfulness and…
Added 24 mins ago
NC
Red Seal UG Heavy Duty Mechanic
Newmont Corporation
BC · Kitimat-Stikine A, BC
- Full-time
…operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful…
Added 24 mins ago
WH
Clinic Accounts Receivable Lead
WELL Health Technologies Corp. (TSX: WELL)
BC · British Columbia, Canada
- Full-time
Position Title: Clinics Accounts Receivable Lead
Added 24 mins ago
UO
Cooling Plant Operator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Chilled Water Systems Supervisor, the Cooling Plant Operator is responsible for the safe, reliable and efficient production and distribution of chilled water throughout the…
Added 24 mins ago
UO
Administrative Assistant
University of Alberta
Edmonton, AB
- Full-time
…clinical practice through insights gained from population health data. The Centre's vision is to "generate, translate and disseminate knowledge on novel diagnostic and therapeutic…
Added 24 mins ago
V
Production Technician
Vylor
Lethbridge, AB · NA-CA-Lethbridge-Production
- Full-time
…variety of process equipment, use automated and computerized systems, and follow detailed quality plans and work instructions to support reliable production outcomes. This role contributes…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Apply About employer

More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least seven years of experience. Candidates should have deep CX and analytical expertise, strong communication and project leadership abilities, and a Certified Customer Service Manager (CCSM) certification.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management
Mentorship
Customer Service Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
CRM Systems
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
CCSM
Sales
Marketing
Operations
Supply Chain

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