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CH
Administrateur de bureau
Cardinal Health
Dorval, QC · Canada-Dorval
- Full-time
supply chain of the Canadian healthcare sector. The company supplies more than 70,000 products to healthcare facilities and healthcare professionals across the country.
Added just now
W
(CAN) Leader de nuit
Walmart
Levis, QC
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
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W
(CAN) Overnight Lead Department Manager
Walmart
Williams Lake, BC
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
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B
Senior Relationship Manager
BMO
Edmonton, AB · Westlock, AB · Enbridge
- Full-time
Senior Relationship Manager, Commercial Banking
Added 15 mins ago
C
Part-Time Fresh Clerk I (Chester's)
Co-op
North Battleford, SK
- Part-time
…community. Our profits help to provide great jobs, build welcoming facilities and support local groups and charitable organizations that make our community a better place to…
Added 15 mins ago
C
Part-Time Student Gas Bar Attendant I
Co-op
North Battleford, SK
- Part-time
…community. Our profits help to provide great jobs, build welcoming facilities and support local groups and charitable organizations that make our community a better place to…
Added 15 mins ago
Site Supervisor
Fortrex
Woodbridge, ON
Responsible for the daily supervision and management of sanitors for specific areas and departments at our customers’ facilities.
Added 15 mins ago
Case Coordinator
Winnipeg Regional Health Authority
Steinbach, MB
Reporting to the Manager Health Services, the Case Coordinator will operate with a high degree of independence as a member of the multidisciplinary team. The incumbent is responsible for…
Added 15 mins ago
S
Senior Project Manager
Stantec
Toronto, ON
- Full-time
…commercial clients with a focus on healthcare, mission-critical facilities, transit, aviation, higher education and civic facilities that require reliable and cost-effective infrastructure…
Added 15 mins ago
S
Senior Project Manager
Stantec
Toronto, ON
- Full-time
…commercial clients with a focus on healthcare, mission-critical facilities, transit, aviation, higher education and civic facilities that require reliable and cost-effective infrastructure…
Added 15 mins ago
C
Administrator, Media Solutions (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
This role is a hybrid work arrangement. Work schedule to be discussed with the Hiring Manager according to the guidelines defined by the department.
Added 15 mins ago
MS
Project Manager
ML6 Search + Talent Advisory
Saskatoon, SK
- Full-time
Our client, a well-established global manufacturing company, is seeking a Project Manager to support capital projects and operational improvements at one of its manufacturing facilities.
Added 15 mins ago
E3
Operations Manager
Environmental 360 Solutions
Sudbury, ON · Greater Sudbury, ON
- $80,000 to $90,000 CAD / year
- Full-time
· Work with site superintendents and fleet manager to oversee schedule and review daily equipment resources to ensure daily requirements are being met.
Added 15 mins ago
FR
Operations Manager
Foresight Recruitment Group
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…well-established, privately held Calgary commercial real estate owner and manager to find an Operations Manager for its downtown office portfolio. The organization owns and operates a…
Added 15 mins ago
MP
Construction Project Manager - Bilingual
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $150,000 CAD / year
- Full-time
As a Construction Project Manager - Bilingual in Burlington, you will manage design-build construction projects for a design build General Contractor, coordinating project activities from…
Added 45 mins ago
Production Manager
Westerkirk
Calgary, AB
The Production Manager is responsible for the day-to-day operational performance of assigned areas within De Havilland's MRO operation. Working closely with the Operations Manager, Director…
Added 45 mins ago
LAUNDRY AIDE
Southbridge Healthcare LP
Goderich, ON
Observes operation of machines and reports malfunctions to Supervisor. Assists in maintaining laundry facilities, equipment and supplies. Advises Supervisor of inventory levels of chemicals…
Added 45 mins ago
SD
Carpenter
School District 60
Fort St. John, BC
- Full-time
There is a position available for a Carpenter in Facilities with School District No. 60. All applications must be completed online via the website and will be accepted until noon, November…
Added 45 mins ago
HC
LTO - Intermediate English (1.00 FTE)
Halton Catholic District School Board
Oakville, ON
- Full-time
…elementary schools, 10 secondary schools, and 3 continuing education facilities, serving the wider Catholic communities of Burlington, Halton Hills, Milton, and…
Added 45 mins ago
HC
LTO - Grade 5/6 (1.00 FTE)
Halton Catholic District School Board
Oakville, ON
- Full-time
…elementary schools, 10 secondary schools, and 3 continuing education facilities, serving the wider Catholic communities of Burlington, Halton Hills, Milton, and…
Added 45 mins ago
SC
Manager, Customer Experience
Sysco Canada Inc.
Calgary, AB
- Full-time
…13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow…
Added 1 hour ago
C
Assistant Clinical Project Manager - Hybrid
Clario
Montreal, QC
- Full-time
In this role, you will support Project Managers in their daily activities, working closely with clinical sites and MRI facilities to coordinate trial-related documentation, MRI data…
Added 1 hour ago
DH
Dance Teacher, PT
Dixon Hall
Toronto, ON
- Part-time
Communicate in an effective and timely manner in writing or voicemail with the Music School Manager all aspects related to facilities, participants, equipment, supplies or anything that…
Added 1 hour ago
A
Finance - Senior Manager/Manager, Business Finance, Digital
Aritzia
Vancouver, BC
- Full-time
As the Senior Manager / Manager, Business Finance, Digital, you will lead the team to:
Added 1 hour ago
MG
Equiptment Manager
Mississaugua Golf & Country Club
ON · Mississauga, ON
- Full-time
The Mississaugua Golf and Country Club is seeking a Equipment Manager to oversee the maintenance, servicing, repair, and upkeep of all golf-related machinery and equipment. This role is…

Sysco Canada Inc.

Manager, Customer Experience

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

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More about this job

Responsibilities

Develop and improve customer experience frameworks, analytical methods, and tools, while identifying emerging trends and driving innovation in CX. Lead complex cross-functional initiatives, present strategic analyses and recommendations to executive leadership and the Board, and mentor analytical talent.

Requirements

Requires a bachelor's degree in a related discipline or four additional years of relevant experience in lieu of a degree, plus at least seven years of experience. Candidates should have deep CX and analytical expertise, strong communication and project leadership abilities, and a Certified Customer Service Manager (CCSM) certification.

Skills

Customer Experience Strategy
Customer Journey Mapping
Design Thinking
Customer Data Analysis
Business Intelligence
Salesforce
Microsoft Excel
Microsoft PowerPoint
Data Visualization
Executive Communication
Project Management
Cross-Functional Leadership
Stakeholder Management
Change Management
Mentorship
Customer Service Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Strategy
Customer Insights
Customer Data Analysis
Analytical Frameworks
CX Methodologies
Journey Mapping
Design Thinking
Business Intelligence Platforms
CRM Systems
Salesforce
Microsoft Office Suite
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Data Visualization
Executive Presentations
Project Management
Cross-Functional Collaboration
Customer Loyalty
Customer-Centric Culture
Thought Leadership
Change Management
Mentorship
Certified Customer Service Manager
CCSM
Sales
Marketing
Operations
Supply Chain

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