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Added 40 mins ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
Saputo offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills. We are seeking talent to fill the position of Security Senior Analyst…
Added 1 hour ago
GardaWorld - Set-up Analyst - 45k-50k - calgary
ECAM
Calgary, AB
Full-time
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.
Added 3 hours ago
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
$90,000 to $120,000 CAD / year
Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 4 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
Full-time
Saputo offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills. We are seeking talent to fill the position of Security Senior Analyst…
Added 5 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
Saputo offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills. We are seeking talent to fill the position of Security Senior Analyst…
Added 5 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Mississauga, ON
Full-time
Saputo offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills. We are seeking talent to fill the position of Security Senior Analyst…
Added 6 hours ago
People Services Analyst- 17 month term
WestJet Group
Toronto, ON · Calgary, AB
…platform centered on Dayforce. As part of the People Team, the Analyst plays a key role in the support and reliability of people systems data with a strong focus on Dayforce reporting and…
Added 6 hours ago
Field Support Specialist (FSS)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security.
Added 8 hours ago
Field Support Specialist (FSS)
Sysco
Toronto, ON · Buckhead Toronto
Full-time
Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security.
Added 9 hours ago
Field Support Specialist (FSS)
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security.
Added 9 hours ago
Network Analyst
Mackenzie Health
Vaughan, ON
$45.1 to $54.67 CAD / hour
Full-time
…planning, implementing, designing, analyzing, maintaining, and provides technical support for a large, complex computer systems and data communications networks. The Network Analyst will be…
Added 9 hours ago
Agency Coordinator
Xplore Inc
Markham, ON
Full-time
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians.…
Added 10 hours ago
Technical Product Manager
Real Matters Inc.
Markham, ON
$100,000 to $120,000 CAD / year
Full-time
Real Matters is a leading network management services provider for the mortgage lending and insurance industries. Real Matters’ platform combines its proprietary technology and network…
Added 11 hours ago
Agency Coordinator
Xplore Inc.
Markham, ON
Full-time
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians.…
Added 11 hours ago
Senior Treasury Analyst
Government of Alberta
AB
The Senior Treasury Analyst plays a key role within the Treasury Risk Management (TRM) department, reporting to the Senior Manager, Credit and Analysis, supporting the execution of the…
Added 12 hours ago
Network Analyst Student - Winter 2027
J.D. Irving, Limited
Saint John, NB
Full-time
As an intern, you’ll assist in maintaining and improving network operations, learning how to ensure efficiency, security, and performance across a large-scale digital environment.
Added 12 hours ago
Analyste des systèmes d’affaires/Business Systems Analyst
McKesson
Montreal, QC
Full-time
…healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of…
Added 12 hours ago
Records Clerk (Clerk 2)
The Government of Nova Scotia
Halifax, NS
The Central Registry Clerk provides administrative and clerical records services that support the Department’s Central Registry daily operations under the direction of the Records Analyst…
Added 12 hours ago
Growth & Product Marketing Manager
SkyWatch
Remote, Canada
Full-time · Remote
SkyWatch is at the forefront of revolutionizing how earth observation data is accessed and utilized globally. Our innovative platform empowers businesses, researchers, and governments to…
Added 12 hours ago
Criminal Intelligence Analyst
City of Edmonton
AB
Develop a variety of analytical products using; temporal and spatial analysis, phone and/or GPS analysis, association charts, timelines, predictive analysis, trend analysis, and social…
Added 13 hours ago
Cybersecurity Analyst – Tier 2
Vanderlande
Vancouver, BC
Full-time
The Security Operations Center – Tier 2 Analyst will lead complex investigations, coordinate incident response efforts, and drive continuous improvement in threat detection and response…
Added 13 hours ago
Lead Security Analyst - SOAR
Open Text Corporation
Waterloo, ON
The Lead Security Analyst - SOAR is a senior technical lead responsible for designing, building, and supporting security orchestration, automated response, and AI-enabled security…
Added 15 hours ago
IT Secuity analyst
Maarut Inc
Montreal, QC
Contract
The client is looking for an IT security analyst for its SOC, positioned at level 2: alerts reach this person already escalated by level 1, and the person in turn acts as the technical…
Added 1 day ago
Research Analyst I
University Health Network
Toronto, ON
Contract
…Toronto Western Hospital has a focus on diagnosis, treatment and genetic factors of Systemic Lupus Erythematosus (SLE), and has an outstanding tradition of combining scientific rigor with…
Added 1 day ago
Cyber Security Analyst
koundinyasa Technology Services
Montreal, QC · Urban agglomeration of Montreal, QC
Full-time
Monitor, detect, and respond to security incidents across networks, systems, and applications.

Sysco

Field Support Specialist (FSS)

Toronto, ON, Canada
Buckhead Toronto, Canada

Pay: 57 100,00 $ à 107 200,00 $ CA par année
Job type: Full-time
Apply by: Oct 1, 2026
Posting language: English · French
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

JOB DESCRIPTION

Compensation

57,100.00 - 107,200.00 CAD Annual

Purpose

This role is responsible for providing technical support, troubleshooting, and resolution for business-critical systems and technology infrastructure within the organization. This role involves analyzing system performance, diagnosing issues, and ensuring smooth operation of IT systems and applications. The Analyst will work closely with other IT support teams and business units to ensure that technology supports organizational goals and is operating efficiently. This position requires strong technical knowledge, problem-solving skills, and the ability to work in a fast-paced environment.

Responsibilities

Provide timely technical support for system-related incidents, identify root causes, and resolve issues affecting system performance or end-user operations.
Track and document incidents in the service management platform, ensuring they are resolved within agreed service level agreements (SLAs). Escalate complex issues to senior support teams as needed.
Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security.
Provide technical assistance to end-users, answering queries related to system functionality, software applications, and network issues.
Work closely with other IT teams, including network administrators, database administrators, and business technology teams, to ensure seamless system support and timely issue resolution.
Maintain and update technical documentation, including system configurations, user guides, and issue resolution reports.
Participate in testing system upgrades and patches, ensuring that changes do not disrupt business operations and are thoroughly validated before deployment.
Identify and recommend improvements to existing systems and processes to increase efficiency, enhance user experience, and ensure the reliability of systems.

Skills

Strong analytical and problem-solving skills to diagnose issues quickly and implement effective solutions.
Ability to identify issues and errors in systems or processes and take corrective actions with a high level of accuracy.
Strong verbal and written communication skills to clearly explain technical concepts to non-technical users and document support activities.
Ability to provide efficient and friendly support to end-users, maintaining a high level of customer satisfaction.
Ability to prioritize tasks and manage time effectively, working under pressure and handling multiple tasks simultaneously.
Experience working as part of a team and collaborating with cross-functional teams to resolve issues and implement solutions.
Ability to quickly learn new technologies and adapt to changing business needs
Hands-on experience with system troubleshooting, software installations, and user support for various business technology tools and applications.
Familiarity with IT service management tools (e.g., ServiceNow, Jira, or other incident management platforms).
Experience with system configuration, updates, and basic network support.

Education

CIS (Computer Information Systems) diploma or 2 years of relevant experience

Experience

2+ years of experience

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role

Travel Requirements

0-25%

Rémunération

57 100,00 $ à 107 200,00 $ CA par année

Objectif du poste

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. Sysco has 27 Specialty Meat and Seafood operating companies across Canada and the United States that focus on meat and seafood production and distribution. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.

Read the full bilingual original

JOB DESCRIPTION

Compensation

57,100.00 - 107,200.00 CAD Annual

Purpose

Responsibilities

Provide timely technical support for system-related incidents, identify root causes, and resolve issues affecting system performance or end-user operations.
Track and document incidents in the service management platform, ensuring they are resolved within agreed service level agreements (SLAs). Escalate complex issues to senior support teams as needed.
Assist with the configuration, installation, and updating of hardware, software, and network components to improve system performance and security.
Provide technical assistance to end-users, answering queries related to system functionality, software applications, and network issues.
Work closely with other IT teams, including network administrators, database administrators, and business technology teams, to ensure seamless system support and timely issue resolution.
Maintain and update technical documentation, including system configurations, user guides, and issue resolution reports.
Participate in testing system upgrades and patches, ensuring that changes do not disrupt business operations and are thoroughly validated before deployment.
Identify and recommend improvements to existing systems and processes to increase efficiency, enhance user experience, and ensure the reliability of systems.

Skills

Strong analytical and problem-solving skills to diagnose issues quickly and implement effective solutions.
Ability to identify issues and errors in systems or processes and take corrective actions with a high level of accuracy.
Strong verbal and written communication skills to clearly explain technical concepts to non-technical users and document support activities.
Ability to provide efficient and friendly support to end-users, maintaining a high level of customer satisfaction.
Ability to prioritize tasks and manage time effectively, working under pressure and handling multiple tasks simultaneously.
Experience working as part of a team and collaborating with cross-functional teams to resolve issues and implement solutions.
Ability to quickly learn new technologies and adapt to changing business needs
Hands-on experience with system troubleshooting, software installations, and user support for various business technology tools and applications.
Familiarity with IT service management tools (e.g., ServiceNow, Jira, or other incident management platforms).
Experience with system configuration, updates, and basic network support.

Education

CIS (Computer Information Systems) diploma or 2 years of relevant experience

Experience

2+ years of experience

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role

Travel Requirements

0-25%

Rémunération

57 100,00 $ à 107 200,00 $ CA par année

Objectif du poste

Le titulaire de ce poste est responsable d’assurer le soutien technique, le dépannage et la résolution des problèmes liés aux systèmes essentiels aux activités et à l’infrastructure technologique de l’organisation. Il analyse la performance des systèmes, diagnostique les problèmes et veille au bon fonctionnement des systèmes et des applications informatiques.

L’analyste travaille en étroite collaboration avec les autres équipes de soutien informatique et les unités d’affaires afin de s’assurer que les technologies répondent aux objectifs organisationnels et fonctionnent efficacement. Ce poste exige de solides connaissances techniques, d’excellentes aptitudes en résolution de problèmes et la capacité de travailler dans un environnement dynamique.

Responsabilités

Fournir un soutien technique en temps opportun pour les incidents liés aux systèmes, déterminer les causes profondes et résoudre les problèmes qui affectent la performance des systèmes ou les activités des utilisateurs finaux.
Effectuer le suivi et documenter les incidents dans la plateforme de gestion des services, en veillant à ce qu’ils soient résolus conformément aux ententes sur les niveaux de service (SLA) convenues. Transférer les problèmes complexes aux équipes de soutien de niveau supérieur, au besoin.
Participer à la configuration, à l’installation et à la mise à jour du matériel, des logiciels et des composants réseau afin d’améliorer la performance et la sécurité des systèmes.
Fournir une assistance technique aux utilisateurs finaux et répondre aux questions concernant les fonctionnalités des systèmes, les applications logicielles et les problèmes liés au réseau.
Collaborer étroitement avec les autres équipes des TI, notamment les administrateurs réseau, les administrateurs de bases de données et les équipes de technologie d’affaires, afin d’assurer un soutien efficace des systèmes et une résolution rapide des problèmes.
Maintenir et mettre à jour la documentation technique, notamment les configurations des systèmes, les guides destinés aux utilisateurs et les rapports de résolution des problèmes.
Participer aux essais des mises à niveau et des correctifs des systèmes, en veillant à ce que les changements ne perturbent pas les activités de l’organisation et soient entièrement validés avant leur déploiement.
Cerner et recommander des améliorations aux systèmes et aux processus existants afin d’accroître l’efficacité, d’améliorer l’expérience utilisateur et d’assurer la fiabilité des systèmes.

Compétences

Solides aptitudes analytiques et en résolution de problèmes permettant de diagnostiquer rapidement les problèmes et de mettre en œuvre des solutions efficaces.
Capacité à repérer les problèmes et les erreurs dans les systèmes ou les processus et à prendre les mesures correctives appropriées avec un haut niveau de précision.
Excellentes aptitudes à communiquer, tant à l’oral qu’à l’écrit, afin d’expliquer clairement des concepts techniques aux utilisateurs non techniques et de documenter les activités de soutien.
Capacité à offrir un soutien efficace et courtois aux utilisateurs finaux, tout en maintenant un niveau élevé de satisfaction de la clientèle.
Capacité à établir les priorités et à gérer efficacement son temps, à travailler sous pression et à gérer plusieurs tâches simultanément.
Expérience du travail en équipe et de la collaboration avec des équipes interfonctionnelles afin de résoudre des problèmes et de mettre en œuvre des solutions.
Capacité à apprendre rapidement de nouvelles technologies et à s’adapter à l’évolution des besoins de l’entreprise.
Expérience pratique du dépannage de systèmes, de l’installation de logiciels et du soutien aux utilisateurs pour divers outils et applications technologiques d’entreprise.
Connaissance des outils de gestion des services informatiques (p. ex. ServiceNow, Jira ou d’autres plateformes de gestion des incidents).
Expérience en configuration et en mise à jour de systèmes ainsi qu’en soutien réseau de base.

Formation

Diplôme en systèmes d’information informatisés (CIS) ou deux années d’expérience pertinente.

Expérience

Au moins 2 années d’expérience.

Exigences physiques

Des mesures d’adaptation raisonnables seront mises en place afin de permettre aux personnes en situation de handicap d’exercer les fonctions essentielles de ce poste.

Déplacements

0 à 25 %

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

COMPANY OVERVIEW

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Field Support Specialist provides technical support, troubleshooting, and resolution for business-critical systems and infrastructure. They also manage incident documentation, perform hardware and software installations, and collaborate with IT teams to ensure system efficiency.

Requirements

Candidates must have a Computer Information Systems (CIS) diploma or at least 2 years of relevant experience. Strong analytical, problem-solving, and communication skills are required to support end-users and maintain system reliability.

Skills

Technical support
Troubleshooting
System performance analysis
Incident management
Hardware configuration
Software installation
Network support
ServiceNow
Jira
Problem-solving
Communication skills
Time management
Documentation
Cross-functional collaboration
System upgrades

Benefits

Health insurance
Dental insurance
Health care spending account
Wellness account
Short-term disability
Long-term disability
Life insurance
Voluntary optional insurance
Parental leave plan
Company pension plan
Group RRSP
TFSA
Employee and family assistance
Stock purchase plan
Maple virtual care
Product discounts

Visa sponsorship

Not detected in the job text

Keywords

Field Support Specialist
IT Support
Technical Troubleshooting
System Infrastructure
Service Level Agreements
SLA
Hardware
Software
Network Components
ServiceNow
Jira
Incident Management
System Configuration
Database Administration
Technical Documentation
System Upgrades
Foodservice Distribution
Supply Chain

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