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Added 14 mins ago
Coordonnateur(trice) junior, RH - Junior HR Coordinator
Systemex
Laval, QC
Full-time
Systemex Automation (SA) – Specializing in automation, robotics, digital manufacturing, warehouse automation, and industrial technology solutions.
Added 28 mins ago
Senior Programmer/Database Administrator - Initiatives/Opportunities
Fanshawe College
London, ON
Full-time
…Student of the colleges Enterprise Resource Planning Student Information System Migration. The analysts will help support key initiatives regarding the conversion, migration, integration…
Added 28 mins ago
Programmer/Analyst - Initiatives/Opportunities
Fanshawe College
London, ON
Full-time
…Student of the colleges Enterprise Resource Planning Student Information System Migration. The analysts will help support key initiatives regarding the conversion, migration, integration…
Added 28 mins ago
Gestionnaire principale(e), Contrôle financier / Senior Manager, Controllership
Rio Tinto
Montreal, QC
Full-time
…services et promouvoir une résolution rapide des risques liés à l’information…
Added 28 mins ago
Business Analyst
LTM
Mississauga, ON
Full-time
Education: Bachelor’s degree in Business Administration, Finance, Computer Science, Information Systems, or a related field (Master’s or relevant certifications preferred).
Added 29 mins ago
Manager, Enterprise Systems & Data Integration - UGH - FT Admin
Humber College
Toronto, ON
Under the general direction of the Head, Finance, IT and Administration, the Manager, Enterprise Systems and Data Integration is responsible for overseeing the planning, development,…
Added 29 mins ago
Senior Process Engineer - Industrial Water/Wastewater
Black & Veatch Family of Companies
Markham, ON
Lead and design water and wastewater treatment systems for various industrial clients. This will include power, gas processing, mining, technology/semiconductor, heavy industry, new energy,…
Added 29 mins ago
Technical Manager – Product Security, Vulnerability Management & Software Assurance
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
Full-time
The manager will also lead the development of a secure cloud application and supporting APIs for exchanging device information with customers. This may include certificates, device…
Added 43 mins ago
Oracle EPM Developer (EPBCS)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
Full-time
Bachelors degree in Computer Science, Information Technology, Finance, Accounting, or a related field.
Added 43 mins ago
Manager, Technical Services
Guelph General Hospital
Guelph, ON
Full-time
The Manager, Technical Services, is responsible for the leadership, delivery, maintenance, and continuous improvement of the hospital's technology infrastructure and technical support…
Added 44 mins ago
HRIS Analyst (Payroll, Absence & Time Tracking)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Bachelor's degree in Human Resources, Business, Information Systems or a related field.
Added 44 mins ago
HRIS Analyst (HCM, Recruitment & Learning)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HR Systems Analyst, Workday (HCM, Recruitment & Learning) will be responsible for configuring, enhancing and optimizing Workday Core HCM,…
Added 44 mins ago
Senior Manager, Data Products
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Bachelor's degree in Computer Science, Information Systems, Statistics, Economics, Engineering, Mathematics, or a related field; advanced degree an asset.
Added 58 mins ago
Accounting Manager
Hays
Vaughan, ON
Full-time
The Accounting Manager supports the financial oversight, accounting, reporting, and cash management of a portfolio of real estate land development projects. Reporting to the Project…
Added 58 mins ago
Store Manager - West 4th
Knix
Vancouver, BC
$65,000 to $75,000 CAD / year
Full-time
As a Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 58 mins ago
Manager, Design & Store Planning
Sobeys
Mississauga, ON
Full-time
The Manager, Design and Store Planning plays a critical role in shaping the customer experience across our retail network. You’ll lead the design and development of new, expanded, and…
Added 58 mins ago
Technology Logistics Support Associate
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
Full-time
The Junior Technology Logistics Support Associate provides day-to-day technical support for technology equipment and systems within the logistics environment. This role serves as the first…
Added 59 mins ago
Inventory Control Clerk
Honeywell Aerospace
Cambridge, ON
Full-time
The annual base salary range for this position is $61,000 - $82,000 in Cambridge, ON. Please note that this salary information serves as a general guideline. Honeywell Aerospace considers…
Added 1 hour ago
Estimating and Procurement Manager
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Full-time
The Estimating and Procurement Manager leads the estimating, costing, tendering, purchasing, procurement and contract-administration functions for Tartan Homes. The role provides oversight…
Added 1 hour ago
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Added 1 hour ago
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Full-time
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Added 1 hour ago
Lead Senior Advisor, Maintenance Program Implementation & RAMS
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Montreal, QC
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…ensure collaboration in a matrix organization, with Project and Business stakeholders, to achieve common…
Added 1 hour ago
Front Desk Manager
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Toronto, ON
Full-time
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Added 1 hour ago
SAP FICO Manager (ERP Transformation)
Tarkett
Toronto, ON
Full-time
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Added 1 hour ago
Oracle EPM Developer - 6yrs Experience
Apptoza Inc.
Mississauga, ON
Contract
…have hands-on experience in end-to-end EPM implementations| business process configuration| automation| and custom development using Groovy and Calc Scripts.Key ResponsibilitiesDesign|…

Sysco

Manager, Customer Experience

Winnipeg, MB, Canada
Sysco Winnipeg, Canada

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

JOB DESCRIPTION

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25% Purpose

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Mastery of data analysis tools (e.g., SQL, R, Python, SAS), business intelligence platforms (e.g., Tableau, Power BI), CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Customer Experience Manager will lead complex analytical initiatives and develop strategic frameworks to enhance customer loyalty and business value. This role involves influencing executive leadership and collaborating across departments to drive a customer-centric culture.

Requirements

Candidates must possess at least 7 years of relevant experience and a bachelor's degree or equivalent. Proficiency in data analysis tools, CRM systems, and strong leadership capabilities are essential for this position.

Skills

Customer experience strategy
Data analysis
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Journey mapping
Design thinking
Project management
Strategic planning
Executive communication
Data visualization
Mentorship

Benefits

Health and Dental
Health Care Spending and Wellness Accounts
Short-Term and Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP & TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Analytical Leadership
SQL
R
Python
SAS
Tableau
Power BI
Salesforce
Journey Mapping
Design Thinking
Project Management
Data Visualization
CCSM
Certified Customer Service Manager
Foodservice Distribution
Supply Chain
Business Intelligence
Strategic Planning
Cross-functional Leadership
Customer Insights
Data Analysis
Executive Reporting
Change Management
Mentorship
Customer Loyalty
Analytical Frameworks
Microsoft Office Suite
CX Innovation
Stakeholder Management

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