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Added 2 days ago
FT
Program Lead, Enterprise CRM (Higher Education)
Fanshawe Toronto@ILAC
London, ON
- Full-time
The Program Lead, Enterprise CRM acts as a strategic liaison between Information Technology and key stakeholders across recruitment, admissions, enrolment services, student services,…
Added 2 days ago
IF
Senior Data Analyst,
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
As a Senior Data Analyst, you will play a key role in accelerating Investia’s digital transformation by designing, developing, and maintaining modern data solutions that support our…
Added 2 days ago
A
Senior BIM Designer
Arup
Montreal, QC
- Full-time
Associate's or Bachelor's degree in Building Services, Engineering Technology, Architecture, Construction Technology, or a related field, or equivalent industry experience.
Added 2 days ago
FC
Program Lead, Enterprise CRM (Higher Education)
Fanshawe College
London, ON
- Full-time
The Program Lead, Enterprise CRM acts as a strategic liaison between Information Technology and key stakeholders across recruitment, admissions, enrolment services, student services,…
Added 2 days ago
C
Director, Private Capital Solutions
Clarity
Vancouver, BC
- Full-time
As an Associate Director/Director, Private Capital Solutions at Clarity, you will play a pivotal role in demonstrating the benefits of the Clarity platform’s all-in-one liquidity solution…
Added 2 days ago
A
Senior BIM Designer
Arup
Toronto, ON
- Full-time
Associate's or Bachelor's degree in Building Services, Engineering Technology, Architecture, Construction Technology, or a related field, or equivalent industry experience.
Added 2 days ago
KC
Compliance Associate
Kepler Communications
Toronto, ON
- Full-time
Kepler is seeking a detail-oriented Regulatory [Compliance Associate] to support its Canadian Controlled Goods Program (CGP), export and import compliance activities, and other regulatory…
Added 2 days ago
Senior Associate – Individual Insurance Inforce Risk Analysis
Equitable
Waterloo, ON
…of individual life policyholder taxation and inforce policy management. This position provides an opportunity to apply your analytical, technical, and problem-solving skills while serving…
Added 2 days ago
A
OT Security Sales Specialist
Accenture
Toronto, ON
- Full-time
(If Associate’s Degree, must have minimum 6 years work experience)
Added 2 days ago
A
Senior DevSecOps Engineer
Aviso
Vancouver, BC
- $120,000 to $135,000 CAD / year
- Full-time
…standardization, stability, and predictability of our release cycles. The Senior DevSecOps Engineer plays a key role in fostering a culture of continuous improvement by bridging…
Added 2 days ago
MC
Licensed Financial Services Associate - Full Time
Meridian Credit Union
Port Colborne, ON
- $60,000 to $64,000 CAD / year
- Full-time
As a senior member of the branch sales/leadership team, the primary responsibilities for this position will be to understand the financial needs of our Members and provide the appropriate…
Added 4 days ago
MD
Dynamics 365/ Power Platform Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 4 days ago
CC
Financial Associate - MFDA
Coast Capital
Richmond, BC
- Full-time
The Financial Associate is accountable to assist and support the Financial Planners (FP) in supporting new business development, and maximizing productivity by providing Administrative…
Added 4 days ago
CC
Financial Associate - MFDA
Coast Capital
Victoria, BC
- Full-time
The Financial Associate is accountable to assist and support the Financial Planners (FP) in supporting new business development, and maximizing productivity by providing Administrative…
Added 4 days ago
Product Analyst
Konrad
Toronto, ON
You will work closely with senior analysts, consultants, engineers, designers, and business stakeholders across a variety of client engagements, translating product visions and roadmaps…
Added 4 days ago
Associate Consultant
Konrad
Toronto, ON
As an Associate Consultant, you'll work across our Management Consulting, Project Management, Design and Technology teams, supporting senior team members while you build your experience.…
Added 4 days ago
S
Manager, Customer Experience
Sysco
Calgary, AB · Sysco Calgary
- Full-time
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing…
Added 4 days ago
MU
Manager, Stewardship & Gift Documentation
McMaster University
Hamilton, ON
- Full-time
Must have the following skills and abilities:
Added 4 days ago
PC
Operations and Procurement Senior Associate
PwC Canada
Victoria, BC
- Full-time
As an Operations and Procurement Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will work directly with clients…
Added 4 days ago
PC
Operations and Procurement Senior Associate
PwC Canada
Vancouver, BC
- Full-time
As an Operations and Procurement Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will work directly with clients…
Added 4 days ago
RL
Senior Inventory Coordinator I
Rocket Lab
Toronto, ON
- Full-time
Based onsite at Rocket Lab’s Toronto, CAN Facility, the Inventory Coordinator is tasked with all aspects of inventory management from receiving, putting into inventory, counting, and…
Added 4 days ago
Senior Inventory Coordinator I
Rocket Lab Corporation
Toronto, ON
Based onsite at Rocket Lab’s Toronto, CAN Facility, the Inventory Coordinator is tasked with all aspects of inventory management from receiving, putting into inventory, counting, and…
Added 4 days ago
P
Operations and Procurement Senior Associate
PwC
Victoria, BC · Vancouver, BC
- Full-time
As an Operations and Procurement Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will work directly with clients…
Added 4 days ago
ST
Senior Associate, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Applicants must possess mutual fund or investment accounting experience, preferably in hedge funds · Must have 2-3 years’ fund accounting experience
Added 4 days ago
Senior Associate, Finance & Strategy - Drive
DoorDash Canada
Toronto, ON
We are looking for a Senior Associate to support DoorDash Drive, our white-label delivery fulfillment business. Drive enables merchants to offer delivery through their own channels, and…

Sysco

Manager, Customer Experience

Calgary, AB, Canada
Sysco Calgary, Canada

Full-time

Apply on wd5.myworkdaysite.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB DESCRIPTION

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.

Apply on wd5.myworkdaysite.com About employer

More about this job

Responsibilities

The Customer Experience Manager will lead complex analytical projects and develop strategic frameworks to enhance customer loyalty and business value. They will act as a trusted advisor to executive leadership, driving innovation and cross-functional collaboration across departments.

Requirements

Candidates must possess a bachelor's degree or equivalent experience and at least 7 years of relevant professional experience. Proficiency in customer experience methodologies, CRM systems, and executive-level communication is required.

Skills

Customer experience strategy
Analytical leadership
Data analysis
Journey mapping
Design thinking
Business intelligence
Salesforce
Project management
Strategic planning
Data visualization
Executive communication
Stakeholder management
Mentorship
Team development
Change management

Benefits

Health and Dental
Health Care Spending Account
Wellness Account
Short-Term Disability
Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP
TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Strategy
Analytical Leadership
Data Analysis
Journey Mapping
Design Thinking
Business Intelligence
CRM
Salesforce
Microsoft Office Suite
Project Management
Data Visualization
Executive Leadership
CCSM
Foodservice Distribution
Supply Chain
Cross-functional Collaboration
Change Management
Mentorship
Customer Insights
Strategic Recommendations
Performance Updates
Customer-centric Culture
Industry Best Practices
Analytical Excellence

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Jobs in Canada