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Added 1 day ago
LA
Warehouse Associate
Lordco Auto Parts
Kelowna, BC
- From $18.85 CAD / hour
- Full-time
Added 1 day ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
Maintain an open channel of communication with store management and all
Added 1 day ago
R|
Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Updates departmental funding timelines with the Associate Chair of Education in line with McGill Postgraduate Medical Education (PGME) guidelines, updates, circulates for review and posts…
Added 1 day ago
LC
Regulated Pharmacy Technician, Hourly Part Time Day
Loblaw Companies Limited
AB · Edmonton, AB
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 1 day ago
LC
Cashier, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
West Kelowna, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 day ago
OV
Systems Administrator, Information Technology - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
…Physical, Windows and Linux servers including monitoring, device management and release upgrades/security patching. This includes configuration and management of other infrastructure…
Added 1 day ago
S
Manager, Customer Experience
Sysco
Calgary, AB · Sysco Calgary
- Full-time
…exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer…
Added 1 day ago
TH
Human Resources Staffing Coordinator Full Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Full-time
…support the HR function in the store in the areas of staffing, associate training, associate development, and WSIB/WCB administration and reporting, scheduling, and administrative…
Added 1 day ago
TH
Receiving Associate Full Time - KITCHENER R
The Home Depot Canada
Kitchener, ON
- Full-time
…receiving to designated staging areas. A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures.…
Added 1 day ago
SD
Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Strathroy, ON
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 1 day ago
PR
Temporary Full-Time Leasing Consultant
PeakMade Real Estate
Kingston, ON
- Full-time
- Temporary
This posting is for an existing temporary vacancy in Kingston, Ontario. The position will provide coverage while an associate is on leave, with an anticipated term from November 2026…
Added 1 day ago
EI
Chemical Mixer, Afternoon Shift
Ecolab Inc.
Mississauga, ON
- Full-time
…logs, inventory control reports, and batch reports and enter data into computer as…
Added 1 day ago
EI
Production Lead-Mixing (Afternoon)
Ecolab Inc.
Mississauga, ON
- Full-time
Ensure constant communication with all levels of management in the areas of safety, processing, production, maintenance, and environmental issues. Analyze and assist in resolving problems
Added 1 day ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Regina, SK
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 day ago
SD
Regulated Pharmacy Technician, Hourly Full Time Day
Shoppers Drug Mart
Collingwood, ON
- Full-time
Data entry for new prescriptions, and managing refill request processing
Added 1 day ago
W
(CAN) Manager, Learning and Development
Walmart
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 1 day ago
WC
Inside Sales Representative I
White Cap
Winnipeg, MB
- Full-time
Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
Added 1 day ago
T
Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
The Analytics, Insights and Artificial Intelligence function at TD is at the forefront of driving data-driven decision-making and innovation across the organization. It harnesses advanced…
Added 1 day ago
EC
Material and Inventory Associate
Eaton Corporation
Calgary, AB
- Full-time
Under the direction of the Supply Chain Supervisor, the primary function of the Material and Inventory Associate is to support the master production schedule and ensure a suitable level of…
Added 1 day ago
EC
RMA & Returns Associate
Eaton Corporation
Toronto, ON
- Full-time
Eaton’s ES AMER PCS division is currently seeking a RMA & Returns Associate. Eaton's Toronto, Ontario site is dedicated to our Critical Power and Digital Infrastructure (CPDI) business in…
Added 1 day ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Welland, ON
- Contract
Performing Computer Functions as directed by the Pharmacist i.e. Data Entry; Price Check; Patient Information Entry/Update; Competent interpretation and processing of written prescriptions…
Added 1 day ago
UO
Senior Software Developer
University of Victoria
Victoria, BC
- Full-time
…software components for acquiring, publishing and processing data using ONC’s data management and archiving system – Oceans 3.0. The Senior Developer will be involved in the development of…
Added 1 day ago
TM
Finance Manager, (Zone Learning)
Toronto Metropolitan University
Toronto, ON
- Temporary
Reporting directly to the Associate Vice-President, Zone Learning and Strategic Initiatives (AVP, ZLSI), the Finance Manager, ZLSI provides strategic financial leadership, expert guidance,…
Added 1 day ago
R&
Associate Director - Recovery
Ruth & Naomi's Mission
Chilliwack, BC
- Full-time
Ruth & Naomi's Mission is seeking an experienced and compassionate Associate Director of Recovery to provide strategic and operational leadership across our Men's and Women's Recovery…
Added 1 day ago
CC
Data Engineer
Canadian Cancer Society
Ottawa, ON
- Full-time
…transformation. Together, they are harnessing digital tools, data, and technology to boost fundraising capabilities and enhance the experience of everyone who interacts with us online. With…

Sysco

Manager, Customer Experience

Calgary, AB, Canada
Sysco Calgary, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB DESCRIPTION

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Customer Experience Manager will lead complex analytical projects and develop strategic frameworks to enhance customer loyalty and business value. They will act as a trusted advisor to executive leadership, driving innovation and cross-functional collaboration across departments.

Requirements

Candidates must possess a bachelor's degree or equivalent experience and at least 7 years of relevant professional experience. Proficiency in customer experience methodologies, CRM systems, and executive-level communication is required.

Skills

Customer experience strategy
Analytical leadership
Data analysis
Journey mapping
Design thinking
Business intelligence
Salesforce
Project management
Strategic planning
Data visualization
Executive communication
Stakeholder management
Mentorship
Team development
Change management

Benefits

Health and Dental
Health Care Spending Account
Wellness Account
Short-Term Disability
Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP
TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Strategy
Analytical Leadership
Data Analysis
Journey Mapping
Design Thinking
Business Intelligence
CRM
Salesforce
Microsoft Office Suite
Project Management
Data Visualization
Executive Leadership
CCSM
Foodservice Distribution
Supply Chain
Cross-functional Collaboration
Change Management
Mentorship
Customer Insights
Strategic Recommendations
Performance Updates
Customer-centric Culture
Industry Best Practices
Analytical Excellence

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