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Added 13 mins ago
CC
Production Associate - Garment Hanger/Inspector - 2nd Shift - Temporary
Cintas Canada
Langley (District), BC · Langley, BC
- Full-time
Cintas is seeking a Production Associate - Garment Hanger/Inspector to support the Rental Division. The Garment Hanger/Inspector is responsible for safely and accurately placing customer…
Added 13 mins ago
S
Manager, Customer Experience
Sysco
Calgary, AB · Sysco Calgary
- Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…
Added 43 mins ago
TH
Seasonal Department Sales Associate Part Time - 7265 Saskatoon South
The Home Depot Canada
Saskatoon, SK
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 43 mins ago
TH
Department Supervisor Full Time - 7172 Sherwood Park
The Home Depot Canada
Sherwood Park, AB
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 43 mins ago
TH
Receiving Associate : Part Time - PRINCE GEORGE
The Home Depot Canada
Prince George, BC
- Part-time
…receiving to designated staging areas. A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures.…
Added 43 mins ago
TH
Caissier(ère) principal(e) (temps partiel)
The Home Depot Canada
Boisbriand, QC
- Part-time
…follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through…
Added 43 mins ago
TH
Human Resources Staffing Coordinator Full Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Full-time
…support the HR function in the store in the areas of staffing, associate training, associate development, and WSIB/WCB administration and reporting, scheduling, and administrative…
Added 43 mins ago
TH
Receiving Associate Full Time - KITCHENER R
The Home Depot Canada
Kitchener, ON
- Full-time
…receiving to designated staging areas. A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures.…
Added 43 mins ago
TH
Department Supervisor Full Time (AURORA)
The Home Depot Canada
Aurora, ON
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 43 mins ago
TH
Associé(e) stationnement (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 43 mins ago
TH
Tool Rental Sales Part Time - MISSISSAUGA BRITANNIA
The Home Depot Canada
Mississauga, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 43 mins ago
TH
Cashier Part Time - MISSISSAUGA BRITANNIA
The Home Depot Canada
Mississauga, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 43 mins ago
TH
Merchandising Associate Part Time - BRAMPTON S
The Home Depot Canada
Brampton, ON
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 43 mins ago
TH
Department Supervisor Full Time 6 Month Contract (AURORA)
The Home Depot Canada
Aurora, ON
- Full-time
…customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product…
Added 43 mins ago
TH
Merchandising Associate: Part Time - TORONTO CALEDONIA
The Home Depot Canada
Toronto, ON
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 43 mins ago
TH
Kitchen & Bath Sales Associate : Part Time - PORT COQUITLAM
The Home Depot Canada
Port Coquitlam, BC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 43 mins ago
TH
Merchandising Execution Associate : Part Time - RICHMOND (Mon-Fri 6AM-2:30PM Availability)
The Home Depot Canada
Richmond, BC
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 43 mins ago
TH
Flooring and Decor Sales Associate : Part Time - PORT COQUITLAM
The Home Depot Canada
Port Coquitlam, BC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 43 mins ago
TH
Electrical & Plumbing Sales Associate Full Time - 7057 Polo Park
The Home Depot Canada
Winnipeg, MB
- Full-time
Experience in a fast paced customer service environment
Added 43 mins ago
Queens Park - Store Sales Associate
Running Room
Toronto, ON
Delivering sales, outstanding customer experience, and operational expectations
Added 58 mins ago
WC
(CAN) Meat Associate
Walmart Canada
Montreal, QC
- Contract
Position Summary...Working as a Meat Associate at Walmart Canada is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding…
Added 58 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Longueuil, QC
- Contract
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 58 mins ago
TL
AP Associate
TruckPro, LLC
AB · Alberta, Canada
- Full-time
Company culture grounded in customer service and values its people
Added 58 mins ago
S-
Retail Associate Seasonal P/T
Showcase - Home of the Hottest Trends
Vernon, BC
- Temporary
…life! We are known for creating an engaging and interactive experience for our customers with a challenging and rewarding opportunity for our associates. At Showcase, we celebrate diversity…
Added 58 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Sysco

Manager, Customer Experience

Calgary, AB, Canada
Sysco Calgary, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB DESCRIPTION

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.

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More about this job

Responsibilities

The Customer Experience Manager will lead complex analytical projects and develop strategic frameworks to enhance customer loyalty and business value. They will act as a trusted advisor to executive leadership, driving innovation and cross-functional collaboration across departments.

Requirements

Candidates must possess a bachelor's degree or equivalent experience and at least 7 years of relevant professional experience. Proficiency in customer experience methodologies, CRM systems, and executive-level communication is required.

Skills

Customer experience strategy
Analytical leadership
Data analysis
Journey mapping
Design thinking
Business intelligence
Salesforce
Project management
Strategic planning
Data visualization
Executive communication
Stakeholder management
Mentorship
Team development
Change management

Benefits

Health and Dental
Health Care Spending Account
Wellness Account
Short-Term Disability
Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP
TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Strategy
Analytical Leadership
Data Analysis
Journey Mapping
Design Thinking
Business Intelligence
CRM
Salesforce
Microsoft Office Suite
Project Management
Data Visualization
Executive Leadership
CCSM
Foodservice Distribution
Supply Chain
Cross-functional Collaboration
Change Management
Mentorship
Customer Insights
Strategic Recommendations
Performance Updates
Customer-centric Culture
Industry Best Practices
Analytical Excellence

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