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Added 13 mins ago
AW
Sr. Enterprise Sales Manager, Financial Services (Banking, Wealth management, Payments, Insurance)
Amazon Web Services (AWS)
Toronto, ON
- Full-time
Would you like to lead a team focused on increasing adoption of Amazon Web Services within Canadian Enterprise customers? Do you have the business savvy and the technical sales background…
Added 13 mins ago
TT
Air and Ocean Supervisor
Top Tier Talent Group
Brampton, ON
- Full-time
Maintain effective communication between Operations, Sales, Management, and other departments.
Added 13 mins ago
SI
SVP, Commercial Lines
StoneRidge Insurance Brokers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…drive national growth, strengthen our market position, and lead a high-performing team across…
Added 13 mins ago
IB
Insurance Producer
INSURELINE BROKERS (VIVA) INC
North Vancouver, BC
- Other
Candidates should possess strong sales, prospecting, and negotiation skills to develop new business and expand existing client portfolios.
Added 14 mins ago
M
Account Manager, SEM
Monks
Toronto, ON
- Full-time
Taking on clients in month 1, you will build & optimize Google and Bing search campaigns for a roster of B2B, lead generation, and/or ecommerce clients across various industries
Added 14 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Ottawa, ON · Nepean, ON
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 14 mins ago
P
Part Time Sales Lead
Pandora
Laval, QC
- Part-time
The Sales Lead will be the ultimate Pandora Fan. As a Sales Lead, you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer…
Added 14 mins ago
P
Part Time Sales Lead
Pandora
Laval, QC
- Part-time
The Sales Lead will be the ultimate Pandora Fan. As a Sales Lead, you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer…
Added 14 mins ago
S
Manager, Customer Experience
Sysco
Calgary, AB · Sysco Calgary
- Full-time
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales,…
Added 28 mins ago
TS
Inside Account Executive - Directeur(trice) de comptes internes - bilingue
TD SYNNEX Canada ULC
Quebec, QC · St. Laurent, Quebec
- Full-time
Lead and coordinate responses to RFPs/RFIs, proposals, QBRs, and strategic business reviews with field and inside sales partners.
Added 28 mins ago
SM
Accounting Manager (Contract)
Spin Master Ltd
Toronto, ON
- Full-time
Lead the commissions calculation, accrual and payment process for in-house and 3rd party sales reps, working closely with the sales team to ensure information
Added 44 mins ago
MC
Stagiaire en affaires médicales / Medical Affairs Intern
Merck Canada
Kirkland, QC
- Internship
…Office Applications, Oncology, Oncology Nursing, Pharmaceutical Sales {+ 9…
Added 44 mins ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Ottawa, ON · Nepean, ON
- $20 CAD / hour
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 44 mins ago
DC
Sales Consultant
Downtown Chrysler Dodge Jeep Ram
Toronto, ON
- Full-time
…the CRM system, and contribute to meeting individual and team sales targets. Day-to-day responsibilities also include staying current with product knowledge, participating in sales meetings…
Added 44 mins ago
TH
Product Manager II, Advanced Analytics, Tim Hortons, Canada
Tim Hortons
Toronto, ON
- Full-time
…restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and…
Added 44 mins ago
Back of House - Sous Chef
Northland Properties
Kelowna, BC
…a part of our Leadership Team. With the opportunity to help lead the culinary operations in the restaurant, including developing leaders and team members, learning to maintain a positive…
Added 1 hour ago
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Chef de Programme / Program Manager
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Added 1 hour ago
U
Route Service Supervisor - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
At UniFirst, we Always Deliver - for our customers and our people. As a Route Service Supervisor you’ll lead and work alongside a team of Route Service Representatives who service a diverse…
Added 1 hour ago
Assistant Store Manager - BOSS Laval
HB Canada, Inc.
Laval, QC
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 1 hour ago
PB
Lead DZ Driver
Primo Brands
Mississauga, ON
- Full-time
Lead the team to achieve and exceed sales targets by coaching team members on effective language and techniques for upselling products
Added 1 hour ago
AT
Commission-Based Marketing Specialist
Axieo Technologies Inc
Toronto, ON
- Full-time
…This role focuses on generating qualified leads and driving sales for Axieo’s security audit services through targeted outreach, campaigns, and partnerships. The specialist will plan and…
Added 1 hour ago
FM
Welder Lead Hand
Fortis Mining Engineering & Manufacturing
Saskatoon, SK
- Full-time
Our diverse Group of Companies consists of Northern Strands, Fortis Mining, Engineering, & Manufacturing, and Certified Sales & Rentals comprising 15 divisions ranging from rigging/lifting…
Added 1 hour ago
SD
Diamond Consultant
Spence Diamonds
Calgary, AB
- $100,000 to $130,000 CAD / year
- Full-time
Our starting base salary is $50,000 annually, on top of which our Sales teams receive commissions on each of their sales as well as a yearly bonus based on total sales results. The more you…
Added 1 hour ago
R
Business Development Representative
RavGB
Calgary, AB
- Contract
- Previous experience in sales, business development, or a client facing role where you dealt with customers or business owners directly. Banking, real estate, insurance, or running your…
Added 1 hour ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
…and Automotive business. This role will define the vision, lead and develop a high-performing team, set strategy, build and optimize campaigns, improve lead quality and scale volume, and…

Sysco

Manager, Customer Experience

Calgary, AB, Canada
Sysco Calgary, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB DESCRIPTION

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Customer Experience Manager will lead complex analytical projects and develop strategic frameworks to enhance customer loyalty and business value. They will act as a trusted advisor to executive leadership, driving innovation and cross-functional collaboration across departments.

Requirements

Candidates must possess a bachelor's degree or equivalent experience and at least 7 years of relevant professional experience. Proficiency in customer experience methodologies, CRM systems, and executive-level communication is required.

Skills

Customer experience strategy
Analytical leadership
Data analysis
Journey mapping
Design thinking
Business intelligence
Salesforce
Project management
Strategic planning
Data visualization
Executive communication
Stakeholder management
Mentorship
Team development
Change management

Benefits

Health and Dental
Health Care Spending Account
Wellness Account
Short-Term Disability
Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP
TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Strategy
Analytical Leadership
Data Analysis
Journey Mapping
Design Thinking
Business Intelligence
CRM
Salesforce
Microsoft Office Suite
Project Management
Data Visualization
Executive Leadership
CCSM
Foodservice Distribution
Supply Chain
Cross-functional Collaboration
Change Management
Mentorship
Customer Insights
Strategic Recommendations
Performance Updates
Customer-centric Culture
Industry Best Practices
Analytical Excellence

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