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Added 13 mins ago
AW
Sr. Enterprise Sales Manager, Financial Services (Banking, Wealth management, Payments, Insurance)
Amazon Web Services (AWS)
Toronto, ON
- Full-time
…Services within Canadian Enterprise customers? Do you have the business savvy and the technical sales background necessary to help establish Amazon as a key technology platform…
Added 13 mins ago
TT
Air and Ocean Supervisor
Top Tier Talent Group
Brampton, ON
- Full-time
Reporting to the Operations Manager, the Supervisor will provide direction to the operations team while remaining actively involved in shipment coordination, carrier relationships, customer…
Added 13 mins ago
NC
Account Manager - Plumbing
Noble Corporation
Concord, ON
- Full-time
The Account Manager will oversee the expansion of existing territory by visiting regions to meet the needs of potential consumers. Strong negotiation, strategic skills, and experience…
Added 14 mins ago
TH
Sr. Analyst, Consumer Insights, Tim Hortons
Tim Hortons
Toronto, ON
- Full-time
Works with your manager on the development, execution and evaluation of custom research projects and analysis of syndicated studies
Added 14 mins ago
M
Account Manager, SEM
Monks
Toronto, ON
- Full-time
Our Sr. Account Managers, Paid Search are responsible for driving KPI improvements and developing cutting-edge strategies tailored to client goals. Your core responsibilities in this role…
Added 14 mins ago
S
Manager, Customer Experience
Sysco
Calgary, AB · Sysco Calgary
- Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…
Added 28 mins ago
SM
Accounting Manager (Contract)
Spin Master Ltd
Toronto, ON
- Full-time
Spin Master is seeking a Accounting Manager, to join our dynamic Finance team! As a Accounting Manager, you will report to the Sr. Manager, Corporate Accounting and help lead the financial…
Added 44 mins ago
TH
Department Supervisor Full Time - 7172 Sherwood Park
The Home Depot Canada
Sherwood Park, AB
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 44 mins ago
TH
Human Resources Staffing Coordinator Full Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Full-time
Reporting to the Store Human Resources Manager (SHRM) this role will support the HR function in the store in the areas of staffing, associate training, associate development, and WSIB/WCB…
Added 44 mins ago
TH
Department Supervisor Full Time (AURORA)
The Home Depot Canada
Aurora, ON
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 44 mins ago
TH
Department Supervisor Full Time 6 Month Contract (AURORA)
The Home Depot Canada
Aurora, ON
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 44 mins ago
WM
Coordinator, Production & Content Media Operation
Warner Music Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Ensure successful delivery for priority releases with each digital account using proprietary business applications and account based CMSes including iTunes Connect, Spotify for Music…
Added 44 mins ago
TH
Product Manager II, Advanced Analytics, Tim Hortons, Canada
Tim Hortons
Toronto, ON
- Full-time
We’re expanding our Digital Analytics capabilities and are looking for a Product Manager, Advanced Analytics to join our Tim Hortons team in Toronto. This role will focus on coordinating…
Added 44 mins ago
Supervisor
JD Sports / Livestock / Size?
Abbotsford, BC
…Sevenoaks location in Abbotsford, BC! Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities include delivering excellent customer experience and…
Added 1 hour ago
Assistant Store Manager - BOSS Laval
HB Canada, Inc.
Laval, QC
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 1 hour ago
Territory Manager
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
London, ON
Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Partner with Creative, Analytics, Engineering, Sales, and vertical leadership to align paid media strategy with business priorities.
Added 2 hours ago
Assistant Store Manager - BOSS Mirabel
HB Canada, Inc.
Mirabel, QC
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 2 hours ago
KD
Premier·ère comptable | Senior Accountant
Keurig Dr Pepper
Montreal, QC
- Full-time
Work closely developing strong business relationships and understanding of department interdependencies with Treasury, Finance, Tax, Sales, SGA Marketing, and other business partners as…
Added 2 hours ago
EC
PS C&I National Sales Manager
Eaton Corporation
Toronto, ON · Windsor, ON · Ottawa, ON · Mississauga, ON · Burlington, ON · Milton, ON · Montreal, QC · Brossard, QC · Delta, BC · Airdrie, AB · Edmonton, AB · Calgary, AB
- Full-time
The Power Systems (PS) Commercial/Industrial (C&I) National Sales Manager (NSM) position requires a highly motivated, preferably competitive personality, with strong leadership and…
Added 2 hours ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
The successful candidate will play a key role in delivering accurate commercial reporting, forecasting, budgeting, and business performance analysis across Vale Base Metals' Copper and…
Added 3 hours ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Partner with Creative, Analytics, Engineering, Sales, and vertical leadership to align paid media strategy with business priorities.
Added 3 hours ago
P
Store Manager
PartSource
Brampton, ON
- Full-time
Drive outside sales through commercial accounts and new business development.

Sysco

Manager, Customer Experience

Calgary, AB, Canada
Sysco Calgary, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB DESCRIPTION

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Customer Experience Manager will lead complex analytical projects and develop strategic frameworks to enhance customer loyalty and business value. They will act as a trusted advisor to executive leadership, driving innovation and cross-functional collaboration across departments.

Requirements

Candidates must possess a bachelor's degree or equivalent experience and at least 7 years of relevant professional experience. Proficiency in customer experience methodologies, CRM systems, and executive-level communication is required.

Skills

Customer experience strategy
Analytical leadership
Data analysis
Journey mapping
Design thinking
Business intelligence
Salesforce
Project management
Strategic planning
Data visualization
Executive communication
Stakeholder management
Mentorship
Team development
Change management

Benefits

Health and Dental
Health Care Spending Account
Wellness Account
Short-Term Disability
Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP
TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Strategy
Analytical Leadership
Data Analysis
Journey Mapping
Design Thinking
Business Intelligence
CRM
Salesforce
Microsoft Office Suite
Project Management
Data Visualization
Executive Leadership
CCSM
Foodservice Distribution
Supply Chain
Cross-functional Collaboration
Change Management
Mentorship
Customer Insights
Strategic Recommendations
Performance Updates
Customer-centric Culture
Industry Best Practices
Analytical Excellence

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