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Added 13 mins ago
S
Manager, Customer Experience
Sysco
Calgary, AB · Sysco Calgary
- Full-time
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Added 43 mins ago
MC
Spécialiste principal, Économie de la santé et étude des résultats thérapeutiques / Senior Specialist, Health Economics Outcomes Research
Merck Canada
Kirkland, QC
- Full-time
Added 43 mins ago
W
Manager of Financial Planning & Budgeting
WelcometoSSM
Sault Ste. Marie, ON
- Full-time
Monitor organizational cash flow projections and advise CFO of concerns, review of applications and reporting to senior levels of government (i.e. OCIF, CCBF, PTIF, ICIP etc.).
Added 43 mins ago
TH
Product Manager II, Advanced Analytics, Tim Hortons, Canada
Tim Hortons
Toronto, ON
- Full-time
…business outcomes. While this position collaborates closely with senior product leaders to shape long-term analytics strategy, its primary focus is on execution excellence, stakeholder…
Added 1 hour ago
B
VP, Paid Media
Buyerlink
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- Full-time
Partner with Creative, Analytics, Engineering, Sales, and vertical leadership to align paid media strategy with business priorities.
Added 2 hours ago
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RQ00244 – Data Science Developer – Senior
S M Software Solutions Inc
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- Internship
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RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
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- Internship
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RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
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RQ11487 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
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Added 2 hours ago
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RQ00245 – Machine Learning Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Machine Learning Engineer with advanced hands-on experience in Azure Machine Learning, Microsoft Foundry/Azure AI Foundry, Machine Learning Operations…
Added 2 hours ago
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RQ00241 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with significant hands-on experience in designing, developing, and maintaining scalable, production-grade data pipelines and integration…
Added 2 hours ago
M
Spécialiste principal, Économie de la santé et étude des résultats thérapeutiques / Senior Specialist, Health Economics Outcomes Research
Merck
Kirkland, QC
- Full-time
Added 2 hours ago
WH
Lead, WELLTrust Consent & Patient Experience Program
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
…relationships across the WELL ecosystem. We’re looking for a senior, high-agency leader to be the single accountable owner of…
Added 2 hours ago
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Programme LEAP hiver 2027, Stagiaire - Finances commerciales | Winter 2027 LEAP Intern - Commercial Finance
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Montreal, QC
- Full-time
…performance metrics, and create a foundation for future self-service analytics and AI-enabled insights, allowing stakeholders to spend less time gathering data and more time driving…
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Premier·ère comptable | Senior Accountant
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- Full-time
Reporting to the Accounting Manager-Canada, the Senior Accountant will primarily support the Canadian operations and the global derivatives portfolio of KDP. Requires a problem-solving…
Added 2 hours ago
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Analyst, Investment Research and Solutions
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
…looking to build a career in investment management research and…
Added 2 hours ago
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Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
The Analytics, Insights and Artificial Intelligence function at TD is at the forefront of driving data-driven decision-making and innovation across the organization. It harnesses advanced…
Added 2 hours ago
C
WFM Real Time Management Analyst (Onsite)
CNX
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
Ability to foster a sense of professionalism and relationship building for self, team and various levels of Senior Leadership.
Added 2 hours ago
B
Senior Technical Specialist
BMO
Toronto, ON · SCC
- Full-time
The Senior Technical Specialist will provide technical leadership and subject-matter expertise for Commercial Credit Risk applications, with a primary focus Commercial lending. The role…
Added 2 hours ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
We are seeking a Senior Analyst, Commercial Reporting – Copper & PGMs to join the Commercial team for a permanent opportunity based in Toronto, Ontario. This role reports to the Commercial…
Added 3 hours ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Partner with Creative, Analytics, Engineering, Sales, and vertical leadership to align paid media strategy with business priorities.
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Business Analyst
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Toronto, ON
- Full-time
The Central Agencies Cluster is seeking an experienced Senior Business Analyst to provide comprehensive I&IT business analysis services and support complex business and technology…
Added 4 hours ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 4 hours ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 4 hours ago
CC
Data Engineer
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Ottawa, ON
- Full-time
Reporting to the Senior Manager, Data Engineering & Services, the Data Engineer is involved in designing, developing, maintaining and optimizing data platform services, meta-data driven…

Sysco

Manager, Customer Experience

Calgary, AB, Canada
Sysco Calgary, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

JOB DESCRIPTION

Purpose

The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer experience strategy. This individual acts as a trusted advisor to executive leadership, leading complex analyses, developing innovative solutions, and shaping long-term CX initiatives. The Customer Experience Manager possesses deep customer insights, exceptional analytical skills, and a proven ability to translate data into actionable strategies that drive business value and enhance customer loyalty.

Responsibilities

Develop & Refine CX Frameworks & Methodologies: Develop and refine analytical frameworks, methodologies, and tools to improve the effectiveness of CX processes, measurement, and decision-making. Introduce innovative approaches to customer data analysis and insight generation.
Drive CX Innovation & Thought Leadership: Proactively identify emerging CX trends, technologies, and evolving customer needs. Provide thought leadership and drive innovation within the customer experience function, influencing industry best practices.
Influence Executive Decision-Making: Present complex analyses, strategic recommendations, and CX program performance updates to executive leadership and the Board of Directors, influencing key decisions that shape Sysco's customer-centric culture and business strategy.
Mentor & Develop Analytical Talent: Mentor and develop high-potential analysts within the customer experience organization, fostering a culture of analytical excellence and continuous improvement.
Cross-Functional Collaboration & Leadership: Lead and manage complex, cross-functional projects related to CX initiatives, ensuring alignment and collaboration across departments (Sales, Marketing, Operations, Technology, Supply Chain).

Skills

Deep understanding of customer experience principles, methodologies (e.g., journey mapping, design thinking), and best practices.
Knowledge of business intelligence platforms, CRM systems (e.g., Salesforce), and Microsoft Office Suite (Excel, PowerPoint, Word).
Exceptional communication (written and verbal), presentation, and data visualization skills, with the ability to effectively communicate complex information to executive audiences.
Exceptional project management and organizational skills, with the ability to manage multiple complex projects simultaneously.
Proven ability to influence senior leadership, drive change within a large organization, and build consensus among diverse stakeholders.
Strong leadership, mentorship, and team development skills.

Certifications

Certified Customer Service Manager (CCSM)

Education

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

7+ years of experience

Physical Demands

Reasonable accommodations will be taken where necessary

Travel Requirements

0-25%

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.

COMPANY OVERVIEW

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Our Purpose: Connecting the world to share food and care for one another

Our Mission: Delivering success for our customers through industry-leading people, products and solutions

Our Identity: Together we define our future of foodservice and supply chain

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Customer Experience Manager will lead complex analytical projects and develop strategic frameworks to enhance customer loyalty and business value. They will act as a trusted advisor to executive leadership, driving innovation and cross-functional collaboration across departments.

Requirements

Candidates must possess a bachelor's degree or equivalent experience and at least 7 years of relevant professional experience. Proficiency in customer experience methodologies, CRM systems, and executive-level communication is required.

Skills

Customer experience strategy
Analytical leadership
Data analysis
Journey mapping
Design thinking
Business intelligence
Salesforce
Project management
Strategic planning
Data visualization
Executive communication
Stakeholder management
Mentorship
Team development
Change management

Benefits

Health and Dental
Health Care Spending Account
Wellness Account
Short-Term Disability
Long-Term Disability
Life Insurance
Voluntary Optional Insurance
Parental Leave Plan
Company Pension Plan
Group RRSP
TFSA
Employee and Family Assistance
Stock Purchase Plan
Maple Virtual Care
Unlimited on-line learning
Sysco product discounts
Preferred vendor discounts
Associate Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Strategy
Analytical Leadership
Data Analysis
Journey Mapping
Design Thinking
Business Intelligence
CRM
Salesforce
Microsoft Office Suite
Project Management
Data Visualization
Executive Leadership
CCSM
Foodservice Distribution
Supply Chain
Cross-functional Collaboration
Change Management
Mentorship
Customer Insights
Strategic Recommendations
Performance Updates
Customer-centric Culture
Industry Best Practices
Analytical Excellence

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