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Added 8 mins ago
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SysGen Solutions Group

IT Administrator

Edmonton, AB, T6X 1E9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3-5+ years experience supporting SMB networks and systems
Posting language: English
Posted: Oct 30, 2026

Original job description

From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.

As an IT Administrator, you’ll be the go-to tech expert for a portfolio of clients, keeping their systems running smoothly, finding ways to make their technology better, and jumping in when support is needed. You’ll work hands-on with client environments, build strong relationships, and make a real impact on how clients experience their technology.

At SysGen, you’re not just starting a job; you’re logging into a team that’s wired for collaboration, cloud-level fun, and big ideas that never crash.

Life at SysGen - Perks & Benefits (What’s in it for you?)

Earn More: Competitive salary plus performance-based compensation.
Vacation Your Way: Take advantage of our unique Double Dip vacation program.

Live Well: Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.
Culture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.
Get Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip the trip (last time it was to Mexico!)
Grow Your Career: Paid training and development to help you level up.
Make Your Mark: We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.

Join a Winning Team: SysGen is diverse, innovative, and recognized with multiple awards, such as:

- Top Managed Services Provider by Channel Futures (Last 4 consecutive years)
- Cloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)
- Canada’s Top 100 & MSP500 Small & Medium Employers (7 Years in a row)
- Alberta’s Top 75 Employers (3 Years)
- Canada’s Top Growing Companies by The Globe and Mail (3 Years)

Role & Responsibilities

Monitor, maintain, and optimize client systems, applications, and network environment
Efficiently respond to client needs and troubleshoot or escalate issues as required
Provide remote support for remote users
Perform server administration tasks, including user/group administration, security permissions, group policies, print services
Provide level:1, 2 & 3 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)
Provide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)
Provide Level - 1, 2, & 3 server / database administration
Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
Install and configure Windows Desktop
Check events and logs and escalate issues as required
Complete weekly and monthly Service Level Agreement tasks
Create and manage user network accounts
Monitor backup / storage (SAN, NAS)

Requirements

Diploma or Degree in Computer Science or Information Technology
3-5+ years experience supporting SMB networks and systems
Fundamental knowledge or exposure to the following technologies:
- Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering
- Networking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP
Excellent customer service skills
Highly proficient at identifying user and system issues and resolving or escalating
Proficient in configuring and deploying Microsoft Office Applications including Office 365
Ability to effectively prioritize and manage multiple tasks
Strong troubleshooting skills
CompTIA training
Microsoft Level 1: Fundamentals (MTA) Certification
Highly proficient in remote access and conferencing tools
Valid drivers license and vehicle

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.

Apply About employer

More about this job

Responsibilities

The IT Administrator will monitor, maintain, and optimize client systems, applications, and network environments while providing technical support. They will also manage user accounts, perform server administration, and deploy hardware solutions across client sites.

Requirements

Candidates must hold a diploma or degree in Computer Science or Information Technology and possess 3-5+ years of experience supporting SMB networks. Proficiency in Windows environments, networking hardware, and strong troubleshooting skills are essential for this role.

Skills

Windows Server administration
Network support
Troubleshooting
Customer service
Office 365
VMWare
Hyper-V
Firewalls
VPN
DNS
TCP
VLAN
Active Directory
Group Policy
Backup management
Remote support

Benefits

Competitive salary
Performance-based compensation
Double Dip vacation program
Hybrid work schedule
Comprehensive benefits
Health & wellness culture
Team-building activities
Paid training and development
President’s Club eligibility

Visa sponsorship

Not detected in the job text

Keywords

IT Administrator
Managed Services
Windows Server
Networking
SMB
VMWare
Hyper-V
Meraki
SonicWALL
Cisco
Office 365
CompTIA
MTA
SAN
NAS
VLAN
VPN
Firewalls
Cloud
System Administration
Technical Support
Hardware Deployment
Service Level Agreement
Active Directory
Group Policy
Remote Access
Infrastructure
Cybersecurity
Database Administration
Client Relations

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