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Added 21 days ago
Senior Manager, Taxation
Metergy Solutions
Toronto, ON
…team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across…
Added 21 days ago
E
Lab Manager/Project Manager
EXP
Burnaby, BC
- Full-time
The Lab Manager / Project Manager is responsible for the leadership, technical oversight, and day-to-day operation of EXP's Soils and Materials Laboratory in Burnaby, BC. The role combines…
Added 21 days ago
C
Project/Program Portfolio Manager (Real Estate Projects) (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Value Management Delivery Office (VMDO), the Project/Program Portfolio Manager (Real Estate Projects) plays a pivotal matrix leadership role. Operating without direct…
Added 21 days ago
EC
Intermediate Electrical Technologist
EnGlobe Corp.
Dartmouth, NS
- Full-time
Assist with the planning, design, and drafting of electrical systems for a variety of building and infrastructure projects;
Added 21 days ago
EC
Senior Electrical Engineer
EnGlobe Corp.
Dartmouth, NS
- Full-time
We are seeking a Senior Electrical Engineer to provide technical leadership, project oversight, and client support for a diverse portfolio of building and infrastructure projects.
Added 21 days ago
EC
Junior Electrical Engineer
EnGlobe Corp.
Dartmouth, NS
- Full-time
As a Junior Electrical Engineer, you will join a multidisciplinary team contributing to a variety of building and infrastructure projects. This role is ideal for an Engineer-in-Training…
Added 21 days ago
EC
Technical Director, Geotechnical
EnGlobe Corp.
Toronto, ON · Etobicoke, Ontario
- Full-time
…retaining structures, groundwater management, and transportation…
Added 21 days ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Dartmouth, NS
- $52,500 CAD / year
- Full-time
After completing the program, you’ll be ready to step into a Profit Centre Manager role - running your own location like a business owner.
Added 21 days ago
DO
Project Officer
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Explore our career opportunities and graduate program to discover how you can make a meaningful impact. For current vacancies, visit us on LinkedIn or head to the DEED corporate website.
Added 21 days ago
CB
Junior Civil Project Manager
CapWest Build
Vancouver, BC
- Full-time
We’re seeking a Junior Civil Project Manager to help drive civil construction projects from start to finish. If you’re organized, collaborative, and ready to take on a hands-on role…
Added 21 days ago
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Sr. Security Service Manager, Application Security
CIBC
Toronto, ON
- Full-time
As a Senior Security Services Manager, Application Security, you will play a pivotal role in advancing CIBC’s enterprise-wide Application Security program. Your primary focus will be to…
Added 21 days ago
Senior Manager, Document Management Platforms (COR.TRANSFORM)
Symcor
Mississauga, ON
The Senior Manager, COR.TRANSFORM leads the team responsible for implementing, maintaining, and supporting Symcor’s Document Management platforms, ensuring solutions meet business,…
Added 21 days ago
CB
Civil Project Manager
CapWest Build
Vancouver, BC
- Full-time
…this is the role where your civil expertise builds more than infrastructure - it shapes entire communities. As a senior force on Onni Contracting's team, you'll own complex civil scopes…
Added 21 days ago
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Senior Manager, Software Development
RBC
Toronto, ON
- Full-time
We are seeking an experienced Senior Manager, Software Development to lead this transformation. This role combines deep technical expertise, people leadership, software architecture, and…
Added 21 days ago
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Fixed Income Trading Analyst
BMO
Toronto, ON · FCP
- Full-time
Lead various workstreams associated with BMO’s program to build, consolidate and improve fixed income trading platforms
Added 21 days ago
WM
Sales Support Manager - Bids & Tenders
Waste Management, Inc. (WM)
Kitchener, ON
- Full-time
Help shape solutions that support communities, customers and critical infrastructure across Canada.
Added 21 days ago
CG
Manager, RF & Antenna Systems
Calian Group
Ottawa, ON
- Full-time
The Manager, RF & Antenna Systems leads the development of advanced GNSS-based systems, including CRPA products, anti-jam technologies, smart antennas, and Alternative PNT solutions. The…
Added 21 days ago
CG
Manager, Mechanical Design and Core Engineering
Calian Group
Ottawa, ON
- Full-time
The Manager, Mechanical Design and Core Engineering is responsible for establishing and executing the strategic roadmap for shared engineering capabilities, laboratories, technical…
Added 21 days ago
SS
IT Manager
SysGen Solutions Group
Calgary, AB
- Full-time
We are looking for an exciting & enthusiastic addition to assist in leading our growing tech team. The IT Manager builds strategic plans and technology solutions based on client business…
Added 21 days ago
ES
Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
…information to the Business Continuity & Disaster Recovery Program Steering…
Added 21 days ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and…
Added 21 days ago
TI
Inventory Control Manager
Techtronic Industries Canada Inc.
Georgina, ON
- Full-time
Reporting to the Plant Manager, the Inventory Control Manager is responsible for overseeing inventory management and control processes within a high SKU environment. This role plays a…
Added 21 days ago
DG
Chef Manager
Dexterra Group
Oakville, ON
- Contract
…form Dexterra have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and…
Added 21 days ago
E
EQXJP00005574 Technology Program Management Senior Staff_CAN
Equinix
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Department: Digital and Innovation Office (DIO), Technical Program Management Office
Added 21 days ago
HM
Maintenance Supervisor - FIFO from Western Canada
Hecla Mining
Whitehorse, YT · Prince George, BC · Vancouver, BC · Elsa, YT · Edmonton, AB · Calgary, AB
- Full-time
Develop audit systems for site infrastructure and corresponding preventative maintenance programs

SysGen Solutions Group

IT Manager

Calgary, AB, T2G 0K3, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

IT Manager

SysGen Solutions Group changes the way people use technology to solve business challenges and enhance productivity, collaboration and processes. Our IT solutions include fully managed IT services, network administration and design, cloud computing, cybersecurity and data management. We're committed to providing unmatched customer service, comprehensive IT support, and innovative IT solutions for clients across Alberta and British Columbia.

We are looking for an exciting & enthusiastic addition to assist in leading our growing tech team. The IT Manager builds strategic plans and technology solutions based on client business goals. Responsible for leading a team of technical professionals, this position oversees the effective and efficient delivery and evolution of services to their assigned clients.

Working at SysGen means being part of a team of dedicated professionals who refuse to take themselves too seriously. We work hard to foster an inspiring, energetic and healthy work environment where our employees are respected, empowered, and rewarded for going the extra mile. We value honesty, kindness, and out-of-the-box thinking.

Life at SysGen Solutions - Perks & Benefits – What’s in it for you?

Professional Training: Paid-for courses to meet your career development goals.
Distinctive Compensation Program: The base salary and variable compensation program give you the ability to drive your annual income.
Culture of Health & Wellness: We believe that work-life balance is important – when you have time to refresh with family and friends you are more energized and engaged in everything you do.
Diversity & Inclusion: Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas that are generated when diverse experiences and talent work together toward solutions.
President’s Club for ALL Employees: SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
Unique Double Dip Time-Off Policy: Double your vacation time with a payout option at the end of the year!
Group Benefits Plan: A comprehensive plan to cover the needs of you and your family.
Award-Winning Culture: We invest in our people and drive innovation. Here are some of our awards:
- Canada’s Top 100 Small & Medium Employers(2018, 2019, 2021, 2022)
- Alberta’s Top 75 Employers (2017, 2018, 2022)
- Canada’s Top Growing Companies by The Globe and Mail(2019 & 2021, 2022)
- CDN Top 100 and CRN MSP 500awards (2015-2021)
- Top Managed Services Provider by Channel Futures(2022, 2023)

Responsibilities:

Work across multiple SysGen accounts as their IT Manager and Strategist to provide technology solutions to business challenges
Monitor service and financial targets of existing contracts to support client satisfaction and retention, and growth of the organization in both technical services activity and project work.
Define, deliver and arrange support for strategic plans and projects in the implementation of IT assets and accomplishing clients’ IT goals. This includes evergreening strategies, or migration to new technologies identified as either lowering costs or increasing efficiencies.
Validate Service Level Agreement objectives against field performance and provide feedback to service teams
Provide direct management and leadership to the Technical Account Executives. Communicate values, strategies, objectives; planning, monitoring and appraise job results; develop a climate for offering information and opinions
Increase SysGen effectiveness by orienting, training, coaching, and counseling staff as well as identifying unique training or knowledge needs to support and service clients
Ensure technicians document a knowledgebase of their assigned clients
Run ticketing system reports to identify patterns of failure in technology and/or personnel and prescribe correctional programs for recurring issues as indicated through reporting from the ticketing system
As part of the Escalation Group, be available to assume the role of Escalation Manager where needed. Manage technical teams for incident and problem management
Ensure SysGen monitoring tools are properly configured and utilized for clients
Exhibit leadership behaviors that value our people, help employees reach their full potential, and enable them to create a high-performance work environment
Maintain quality service by establishing corporate standards and enforcing SysGen standards, suggesting areas for improvement to client’s internal processes and identifying and creating policies in alignment with client needs and their HR processes

Requirements:

5+ years’ experience in Operating Systems and Networking.
3+ years’ experience in IT/IS management including strategic planning.
Bachelor's degree or Diploma in Information Technology, Computer Science, a related field, or equivalent experience is an asset
ITIL v3/4 or other ITSM best practices certification program is an asset
Relevant IT Vendor certifications (MSCE, VCP, CCNA etc.) is an asset
Proven competency in monitoring, maintaining and optimizing computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Depth of knowledge in IT infrastructure and operations best practices and emerging technologies
Management of technical teams of 4-8 people.
Ability to liaise with all levels of client organization and provide executive level communication and presentations
Ability to work remotely and onsite as required

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.

#sysgengrey

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More about this job

Responsibilities

The IT Manager leads a team of technical professionals to deliver strategic IT solutions and manage client service contracts. They are responsible for monitoring service targets, defining strategic plans, and ensuring high-performance standards across all assigned accounts.

Requirements

Candidates must have at least 5 years of experience in operating systems and networking, along with 3 years in IT management. A bachelor's degree or diploma in a related field is preferred, as are relevant IT certifications like ITIL or vendor-specific credentials.

Skills

IT management
Strategic planning
Team leadership
Network administration
Cloud computing
Cybersecurity
Data management
Incident management
Problem management
Technical account management
Staff coaching
Ticketing system reporting
IT infrastructure
Systems administration
Executive communication

Benefits

Professional training
Compensation program
Health and wellness program
President’s club
Vacation payout policy
Group benefits plan

Visa sponsorship

Not detected in the job text

Keywords

IT Manager
Managed IT Services
Network Administration
Cloud Computing
Cybersecurity
Data Management
Strategic Planning
ITIL
MSCE
VCP
CCNA
IT Infrastructure
Systems Administration
Incident Management
Problem Management
Technical Account Executive
Ticketing System
Service Level Agreement
Evergreening
Database Management
Phone Systems
Leadership
Coaching
Client Relations
Managed Services

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