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Added 16 mins ago
TC
Overnight Awake Residential Worker, Full-Time
Taproot Community Support Services
Victoria, BC
- Full-time
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90…
Added 16 mins ago
TC
Overnight Awake Residential Worker, Part-Time
Taproot Community Support Services
Victoria, BC
- Part-time
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90…
Added 1 hour ago
TC
Community Support Worker, Temp Part Time
Taproot Community Support Services
Surrey, BC
- Part-time
- Temporary
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90…
Added 1 hour ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 1 hour ago
S
Project Manager I - BC Mental Health and Substance Use Services
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
We invite applications to join BCMHSUS as Project Manager for the new Prince George Mental Health and Substance Use 72 bed Program that will be dedicated to the care and treatment of…
Added 1 hour ago
DC
Student Financial Aid & Accounts Manager
Discovery Community College
Vancouver, BC
- Full-time
Discovery Community College (DCC) is seeking an experienced and student-focused Student Financial Aid & Accounts Manager to lead financial aid administration and student accounts operations…
Added 1 hour ago
GL
Assistant Store Manager
Guess?, LLC.
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store…
Added 1 hour ago
MG
Manager, Cardiology
Michael Garron Hospital
Toronto, ON
- Full-time
The Manager consistently applies best practices in leadership, business management, planning, process improvement, change management, team development, communication, problem solving, and…
Added 1 hour ago
MG
Technical Project Manager, Cybersecurity
Michael Garron Hospital
Toronto, ON
- Full-time
…offering a quality work environment focused on learning and development, MGH invests in people to meet their professional goals and to reach their personal…
Added 1 hour ago
TT
Delivery Lead (Montreal / Hybrid)
TECH TALENTS AGENCY
Montreal, QC
- Full-time
The role is suitable for an experienced Project Manager, Delivery Manager, or Head of Delivery Managers with a strong software development background who is ready to take broader ownership…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
Nelson Motors and Equipment is a family owned, 5 location John Deere agricultural dealership in business since 1959. The family owners are actively involved in the day-to-day operations and…
Added 1 hour ago
CH
Manager, Health & Safety
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
The Manager, Health and Safety is responsible for providing strategic and operational leadership for the Alterra Experiences Division's occupational health and safety program, ensuring the…
Added 1 hour ago
DC
Workforce Development & Funding Partnerships Manager
Discovery Community College
Surrey, BC
- Full-time
Discovery Community College is seeking an entrepreneurial and results-driven Workforce Development & Funding Partnerships Manager to lead the development, acquisition, and delivery of…
Added 1 hour ago
HB
Assistant Manager - BOSS Store, Sherway Gardens
HUGO BOSS Canada, Inc.
Toronto, ON · Etobicoke, CA-ON
- Other
Utilize effective communication skills in training and developing staff, delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 1 hour ago
AC
Consultant En Audit TI Et Contrôles SOX
Aston Carter
Montreal, QC
- $35 to $75 CAD / hour
- Contract
For more candidates, contribute to engagement management, client development, and team mentorship.
Added 1 hour ago
DC
Workforce Development & Funding Partnerships Manager
Discovery Community College
Surrey, BC
- Full-time
Discovery Community College is seeking an entrepreneurial and results-driven Workforce Development & Funding Partnerships Manager to lead the development, acquisition, and delivery of…
Added 1 hour ago
Brick Manager, General Sales
Leons Furniture Limited
NL
The Brick Manager, General Sales, is responsible for leading and overseeing the sales operations within a designated retail location in Canada, ensuring the achievement of sales targets and…
Added 1 hour ago
LF
Brick Associate, Sales
Leons Furniture Limited
Mississauga, ON
- Full-time
Business at The Brick is BOOMING! We are Canada’s biggest
Added 1 hour ago
LF
Brick Associate, Sales
Leons Furniture Limited
Kelowna, BC
- $42,000 to $125,000 CAD / year
- Full-time
Business at The Brick is BOOMING! We are Canada’s biggest
Added 1 hour ago
LF
Brick Associate, Sales
Leons Furniture Limited
Belleville, ON
- Full-time
Business at The Brick is BOOMING! We are Canada’s biggest
Added 1 hour ago
LF
Brick Associate, Sales
Leons Furniture Limited
Fort St. John, BC
- $37,000 to $100,000 CAD / year
- Full-time
Business at The Brick is BOOMING! We are Canada’s biggest
Added 1 hour ago
LF
Reporting & Analysis Manager (Financial Services)
Leons Furniture Limited
Edmonton, AB
- Full-time
The Financial Services Reporting & Analysis Manager will oversee reporting and analytics for the entire Financial Services division at LFL – which includes support for consumer credit,…
Added 1 hour ago
E
Management Trainee
Enterprise
Fort St. John, BC
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 1 hour ago
BM
Resort Experience Manager - Year-Round - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
As a key member of the Resort Experience leadership team, the Manager, Resort Experience plays a vital role in shaping a culture of purpose-driven service, ensures operational excellence…
Added 1 hour ago
CI
Supply chain manager
Chengheng International Trade
Markham, ON
- From $61 CAD / hour
- Full-time
- On-site
Specialization/experience (business sales and services)

SysGen Solutions Group

IT Manager

Calgary, AB, T2G 0K3, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

IT Manager

SysGen Solutions Group changes the way people use technology to solve business challenges and enhance productivity, collaboration and processes. Our IT solutions include fully managed IT services, network administration and design, cloud computing, cybersecurity and data management. We're committed to providing unmatched customer service, comprehensive IT support, and innovative IT solutions for clients across Alberta and British Columbia.

We are looking for an exciting & enthusiastic addition to assist in leading our growing tech team. The IT Manager builds strategic plans and technology solutions based on client business goals. Responsible for leading a team of technical professionals, this position oversees the effective and efficient delivery and evolution of services to their assigned clients.

Working at SysGen means being part of a team of dedicated professionals who refuse to take themselves too seriously. We work hard to foster an inspiring, energetic and healthy work environment where our employees are respected, empowered, and rewarded for going the extra mile. We value honesty, kindness, and out-of-the-box thinking.

Life at SysGen Solutions - Perks & Benefits – What’s in it for you?

Professional Training: Paid-for courses to meet your career development goals.
Distinctive Compensation Program: The base salary and variable compensation program give you the ability to drive your annual income.
Culture of Health & Wellness: We believe that work-life balance is important – when you have time to refresh with family and friends you are more energized and engaged in everything you do.
Diversity & Inclusion: Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas that are generated when diverse experiences and talent work together toward solutions.
President’s Club for ALL Employees: SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
Unique Double Dip Time-Off Policy: Double your vacation time with a payout option at the end of the year!
Group Benefits Plan: A comprehensive plan to cover the needs of you and your family.
Award-Winning Culture: We invest in our people and drive innovation. Here are some of our awards:
- Canada’s Top 100 Small & Medium Employers(2018, 2019, 2021, 2022)
- Alberta’s Top 75 Employers (2017, 2018, 2022)
- Canada’s Top Growing Companies by The Globe and Mail(2019 & 2021, 2022)
- CDN Top 100 and CRN MSP 500awards (2015-2021)
- Top Managed Services Provider by Channel Futures(2022, 2023)

Responsibilities:

Work across multiple SysGen accounts as their IT Manager and Strategist to provide technology solutions to business challenges
Monitor service and financial targets of existing contracts to support client satisfaction and retention, and growth of the organization in both technical services activity and project work.
Define, deliver and arrange support for strategic plans and projects in the implementation of IT assets and accomplishing clients’ IT goals. This includes evergreening strategies, or migration to new technologies identified as either lowering costs or increasing efficiencies.
Validate Service Level Agreement objectives against field performance and provide feedback to service teams
Provide direct management and leadership to the Technical Account Executives. Communicate values, strategies, objectives; planning, monitoring and appraise job results; develop a climate for offering information and opinions
Increase SysGen effectiveness by orienting, training, coaching, and counseling staff as well as identifying unique training or knowledge needs to support and service clients
Ensure technicians document a knowledgebase of their assigned clients
Run ticketing system reports to identify patterns of failure in technology and/or personnel and prescribe correctional programs for recurring issues as indicated through reporting from the ticketing system
As part of the Escalation Group, be available to assume the role of Escalation Manager where needed. Manage technical teams for incident and problem management
Ensure SysGen monitoring tools are properly configured and utilized for clients
Exhibit leadership behaviors that value our people, help employees reach their full potential, and enable them to create a high-performance work environment
Maintain quality service by establishing corporate standards and enforcing SysGen standards, suggesting areas for improvement to client’s internal processes and identifying and creating policies in alignment with client needs and their HR processes

Requirements:

5+ years’ experience in Operating Systems and Networking.
3+ years’ experience in IT/IS management including strategic planning.
Bachelor's degree or Diploma in Information Technology, Computer Science, a related field, or equivalent experience is an asset
ITIL v3/4 or other ITSM best practices certification program is an asset
Relevant IT Vendor certifications (MSCE, VCP, CCNA etc.) is an asset
Proven competency in monitoring, maintaining and optimizing computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Depth of knowledge in IT infrastructure and operations best practices and emerging technologies
Management of technical teams of 4-8 people.
Ability to liaise with all levels of client organization and provide executive level communication and presentations
Ability to work remotely and onsite as required

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.

#sysgengrey

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More about this job

Responsibilities

The IT Manager leads a team of technical professionals to deliver strategic IT solutions and manage client service contracts. They are responsible for monitoring service targets, defining strategic plans, and ensuring high-performance standards across all assigned accounts.

Requirements

Candidates must have at least 5 years of experience in operating systems and networking, along with 3 years in IT management. A bachelor's degree or diploma in a related field is preferred, as are relevant IT certifications like ITIL or vendor-specific credentials.

Skills

IT management
Strategic planning
Team leadership
Network administration
Cloud computing
Cybersecurity
Data management
Incident management
Problem management
Technical account management
Staff coaching
Ticketing system reporting
IT infrastructure
Systems administration
Executive communication

Benefits

Professional training
Compensation program
Health and wellness program
President’s club
Vacation payout policy
Group benefits plan

Visa sponsorship

Not detected in the job text

Keywords

IT Manager
Managed IT Services
Network Administration
Cloud Computing
Cybersecurity
Data Management
Strategic Planning
ITIL
MSCE
VCP
CCNA
IT Infrastructure
Systems Administration
Incident Management
Problem Management
Technical Account Executive
Ticketing System
Service Level Agreement
Evergreening
Database Management
Phone Systems
Leadership
Coaching
Client Relations
Managed Services

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