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Added 12 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
…Participates in store task team responsibilities as required to support overall…
Added 12 mins ago
WC
Préposé aux caisses libre-service
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 12 mins ago
WC
Préposé aux caisses libre-service
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 12 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Duncan, BC
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 12 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 14 mins ago
ZG
General Manager / Head of Vision Care Canada
ZEISS Group
Toronto, ON
- Full-time
Build and lead the local leadership team; developing capabilities and capacity to support the immediate and future business. Set goals for leadership team and enable delivery.
Added 14 mins ago
BR
Health and Safety Coordinator
Brad Ryan - Wright Canada Holdings LTD
Prince George, BC · CAN - SRGI Office - BC
- Full-time
Offer expert advice and assistance to Operations and Support Services teams to support the successful execution and maintenance of a robust OHS program.
Added 14 mins ago
T
Manager, Customer Experience II - Fixed Term Contract
TD
Kenora, ON
- Full-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 14 mins ago
C
Sr. Security Service Manager, Application Security
CIBC
Toronto, ON
- Full-time
As a Senior Security Services Manager, Application Security, you will play a pivotal role in advancing CIBC’s enterprise-wide Application Security program. Your primary focus will be to…
Added 14 mins ago
B
Personal Banking Associate
BMO
Knowlton, QC
- Full-time
Added 14 mins ago
B
Senior Technology Manager, Loan Servicing Technology
BMO
Toronto, ON · FCP
- Full-time
Loan IQ platform support, administration, batch operations, environment management, releases, upgrades, and integrations.
Added 14 mins ago
A
Spécialiste, Cartes corporatives et gestion du compte de depense***Corporate Card & Travel Expense Specialist
Aliaxis
Canada
- Full-time
…gestion des comptes de dépenses. Elle veille à l’efficacité des opérations, au respect des politiques internes, aux exigences de conformité et au maintien de contrôles financiers…
Added 14 mins ago
IG
Spécialiste, Cartes corporatives et gestion du compte de depense***Corporate Card & Travel Expense Specialist
IPEX Group
Canada
- Full-time
…gestion des comptes de dépenses. Elle veille à l’efficacité des opérations, au respect des politiques internes, aux exigences de conformité et au maintien de contrôles financiers…
Added 14 mins ago
J
Automation Manager
JLL
Pitt Meadows, BC
- Full-time
Partner with operations, engineering, and support teams to optimize MHE systems and deliver projects.
Added 14 mins ago
E
Field Service Engineer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Field Service Engineer supports customers globally and reports to the Manager, Field Service Operations. The Field Service Engineer is responsible for aspects of deployments,…
Added 14 mins ago
Pharmacy Technician
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Pharmacy Manager and under the general supervision of a Pharmacist or other Pharmacy Technician, the incumbent is responsible for performing the following tasks:
Added 14 mins ago
Diagnostic Imaging Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Diagnostic Imaging (DI) Manager of Operations, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 14 mins ago
Staff Pharmacist
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Manager, Pharmacy, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Pharmacist is…
Added 14 mins ago
Pharmacy Technician
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Pharmacy Manager and under the general supervision of a Pharmacist or other Pharmacy Technician, the incumbent is responsible for performing the following tasks:
Added 43 mins ago
SH
FOH Management - Assistant Manager
Sandman Hotel Group
Sherwood Park, AB
- Full-time
Working with the General Manager, some of your responsibilities will include:
Added 43 mins ago
B
Facility Manager III
BGIS
Milton, ON
- Full-time
Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
Added 43 mins ago
FC
Member Experience Representative
FirstOntario Credit Union
Hamilton, ON
- Full-time
…relating to business development as set forth by the Branch Manager at multiple…
Added 43 mins ago
FC
Manager, Information Security
FirstOntario Credit Union
Hamilton, ON
- Full-time
The Manager, Information Security, is responsible for managing the IT security operations centre, which oversees the daily security operations of FirstOntario Credit Union. This role is…
Added 44 mins ago
Janitorial Services Manager
Kandor
Victoria, BC
We are seeking an experienced and detail-oriented Janitorial Services Manager to lead our facilities operations team. Reporting to senior management, you will be responsible for planning,…
Added 44 mins ago
Niagara- 310T Truck & Coach Apprentice/Technician (Truck Mechanic)
Human Resources
Niagara-on-the-Lake, ON · Niagara Falls, ON
Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable…

SysGen Solutions Group

IT Manager

Calgary, AB, T2G 0K3, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

IT Manager

SysGen Solutions Group changes the way people use technology to solve business challenges and enhance productivity, collaboration and processes. Our IT solutions include fully managed IT services, network administration and design, cloud computing, cybersecurity and data management. We're committed to providing unmatched customer service, comprehensive IT support, and innovative IT solutions for clients across Alberta and British Columbia.

We are looking for an exciting & enthusiastic addition to assist in leading our growing tech team. The IT Manager builds strategic plans and technology solutions based on client business goals. Responsible for leading a team of technical professionals, this position oversees the effective and efficient delivery and evolution of services to their assigned clients.

Working at SysGen means being part of a team of dedicated professionals who refuse to take themselves too seriously. We work hard to foster an inspiring, energetic and healthy work environment where our employees are respected, empowered, and rewarded for going the extra mile. We value honesty, kindness, and out-of-the-box thinking.

Life at SysGen Solutions - Perks & Benefits – What’s in it for you?

Professional Training: Paid-for courses to meet your career development goals.
Distinctive Compensation Program: The base salary and variable compensation program give you the ability to drive your annual income.
Culture of Health & Wellness: We believe that work-life balance is important – when you have time to refresh with family and friends you are more energized and engaged in everything you do.
Diversity & Inclusion: Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas that are generated when diverse experiences and talent work together toward solutions.
President’s Club for ALL Employees: SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
Unique Double Dip Time-Off Policy: Double your vacation time with a payout option at the end of the year!
Group Benefits Plan: A comprehensive plan to cover the needs of you and your family.
Award-Winning Culture: We invest in our people and drive innovation. Here are some of our awards:
- Canada’s Top 100 Small & Medium Employers(2018, 2019, 2021, 2022)
- Alberta’s Top 75 Employers (2017, 2018, 2022)
- Canada’s Top Growing Companies by The Globe and Mail(2019 & 2021, 2022)
- CDN Top 100 and CRN MSP 500awards (2015-2021)
- Top Managed Services Provider by Channel Futures(2022, 2023)

Responsibilities:

Work across multiple SysGen accounts as their IT Manager and Strategist to provide technology solutions to business challenges
Monitor service and financial targets of existing contracts to support client satisfaction and retention, and growth of the organization in both technical services activity and project work.
Define, deliver and arrange support for strategic plans and projects in the implementation of IT assets and accomplishing clients’ IT goals. This includes evergreening strategies, or migration to new technologies identified as either lowering costs or increasing efficiencies.
Validate Service Level Agreement objectives against field performance and provide feedback to service teams
Provide direct management and leadership to the Technical Account Executives. Communicate values, strategies, objectives; planning, monitoring and appraise job results; develop a climate for offering information and opinions
Increase SysGen effectiveness by orienting, training, coaching, and counseling staff as well as identifying unique training or knowledge needs to support and service clients
Ensure technicians document a knowledgebase of their assigned clients
Run ticketing system reports to identify patterns of failure in technology and/or personnel and prescribe correctional programs for recurring issues as indicated through reporting from the ticketing system
As part of the Escalation Group, be available to assume the role of Escalation Manager where needed. Manage technical teams for incident and problem management
Ensure SysGen monitoring tools are properly configured and utilized for clients
Exhibit leadership behaviors that value our people, help employees reach their full potential, and enable them to create a high-performance work environment
Maintain quality service by establishing corporate standards and enforcing SysGen standards, suggesting areas for improvement to client’s internal processes and identifying and creating policies in alignment with client needs and their HR processes

Requirements:

5+ years’ experience in Operating Systems and Networking.
3+ years’ experience in IT/IS management including strategic planning.
Bachelor's degree or Diploma in Information Technology, Computer Science, a related field, or equivalent experience is an asset
ITIL v3/4 or other ITSM best practices certification program is an asset
Relevant IT Vendor certifications (MSCE, VCP, CCNA etc.) is an asset
Proven competency in monitoring, maintaining and optimizing computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Depth of knowledge in IT infrastructure and operations best practices and emerging technologies
Management of technical teams of 4-8 people.
Ability to liaise with all levels of client organization and provide executive level communication and presentations
Ability to work remotely and onsite as required

SysGen employees are guided by our 8 Guiding Principles:

Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.

#sysgengrey

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More about this job

Responsibilities

The IT Manager leads a team of technical professionals to deliver strategic IT solutions and manage client service contracts. They are responsible for monitoring service targets, defining strategic plans, and ensuring high-performance standards across all assigned accounts.

Requirements

Candidates must have at least 5 years of experience in operating systems and networking, along with 3 years in IT management. A bachelor's degree or diploma in a related field is preferred, as are relevant IT certifications like ITIL or vendor-specific credentials.

Skills

IT management
Strategic planning
Team leadership
Network administration
Cloud computing
Cybersecurity
Data management
Incident management
Problem management
Technical account management
Staff coaching
Ticketing system reporting
IT infrastructure
Systems administration
Executive communication

Benefits

Professional training
Compensation program
Health and wellness program
President’s club
Vacation payout policy
Group benefits plan

Visa sponsorship

Not detected in the job text

Keywords

IT Manager
Managed IT Services
Network Administration
Cloud Computing
Cybersecurity
Data Management
Strategic Planning
ITIL
MSCE
VCP
CCNA
IT Infrastructure
Systems Administration
Incident Management
Problem Management
Technical Account Executive
Ticketing System
Service Level Agreement
Evergreening
Database Management
Phone Systems
Leadership
Coaching
Client Relations
Managed Services

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