Avaya Interaction Center ( Technical role ) - PERM
- Toronto, ON, Canada
On-site
Full-time
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Job details
- Job type
- Full-time
- Workplace
- On-site
- Experience
- 5 - 10 years technical work experience (ACD, Vmail, UC, embedded languages, CTI integration, predictive dialers, Click to talk, Click to chat)
- Posting language
- English
- Posted
Original job description
Company Description
System Canada resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.
Visit us at: http://www.SystemCanada.com
System Canada is an equal opportunity employer.
Job Description
The primary purpose of the role is to act as the SME in programming/configuration of code or other technical deliverables on a project by project basis for various Contact Centre clients.
Specifically, this role involves hands-on and expert technical execution and support in the Contact Centre environment and related components. Further, the incumbent liaises directly with the client, or together with the RM client in solution building and collaborative problem solving.
Secondary roles include business case input, design recommendations, support, and vendor management relating to Contact Centre and Branch Communication solutions.
A Communication Solution consists of environments such as PBX/ACD, Voicemail, ACD Reporting, Call Recording, IVR, CTI, UC bundles, Click to talk, Click to chat, Custom solutions, integrated solutions, and all required Hardware. Responsibilities within each include Design, Programming, Protocol (ie: Voip/TDM/IP Interconnect) as well as physical medium (HW components/load balancing etc). Subject components and relevant client areas continually expand or change over time.
Qualifications
- Undergraduate Degree in Computer Science or technical equivalent
- 5 - 10 years technical work experience (ACD, Vmail, UC, embedded languages, CTI integration, predictive dialers, Click to talk, Click to chat)
- Excellent verbal and written communication skills are essential.
- Excellent organizational skills and the ability to manage multiple complex initiatives
- Technical designations an asset (i.e. Avaya, Nortel, Cisco etc)
More about this job
Responsibilities
The Avaya Interaction Center specialist at System Canada Technologies will program and configure contact centre solutions for clients. They will also support clients directly, help design solutions, and manage vendors.
Requirements
Candidates need an undergraduate degree in computer science or a technical equivalent and 5 to 10 years of technical contact centre experience. They need excellent verbal and written communication and strong organizational skills.
Skills
- Avaya Interaction Center
- ACD
- Voicemail
- Unified Communications
- Embedded languages
- CTI integration
- Predictive dialers
- Click to talk
- Click to chat
- IVR
- Call recording
- PBX
- VoIP
- TDM
- IP interconnect
- Load balancing
- Solution design
- Vendor management
- Client liaison
- Technical support
- Programming and configuration
- Avaya
- Nortel
- Cisco
Categories
- Technology
- Customer Service & Support
- Software
Keywords
- Avaya Interaction Center
- contact centre
- ACD
- IVR
- CTI integration
- predictive dialer
- VoIP
- TDM
- unified communications
- Click to talk
- Click to chat
- voicemail
- call recording
- Avaya
- Nortel
- Cisco
- PBX
- embedded languages
- telephony
- technical consultant
Seniority
Senior
Tools
- ACD
- IVR
- CTI
- predictive dialers
- PBX
Languages
- English
Fields of study
- Computer Science