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System Soft Technologies

OverIT NextGen Field Service Management (FSM):

ON, Canada
Ontario, Canada, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Responsibilities for OverIT NextGen Field Service Management (FSM):

Gather, analyze, and document business requirements for scheduling, dispatch, work order management, mobile workforce, and GIS-based field operations.
Configure and customize the OverIT FSM platform: work order lifecycle, scheduling/optimization rules, dispatch boards, mobile app forms, and business rules engine.
Design and implement integrations between OverIT FSM and CRM, ERP, Asset Management, GIS (e.g., ESRI/ArcGIS), and IoT systems.
Configure and support the OverIT mobile app (offline capability, dynamic forms, multimedia capture, debriefing workflows).
Support scheduling/optimization algorithm tuning (skills-based routing, capacity planning, ML-driven dispatch rules).
Conduct workshops, functional design sessions, and UAT with client stakeholders.
Perform data migration, testing, and go-live support for FSM implementations.

Job Qualifications for OverIT NextGen Field Service Management (FSM):

3–7+ years of experience in Field Service Management (FSM) implementation or consulting; hands-on OverIT platform experience strongly preferred.
Solid understanding of FSM domain concepts: work order management, scheduling/dispatch optimization, mobile workforce management, and linear asset industries (utilities, telecom, energy).
Experience with system integrations (REST/SOAP APIs, middleware) connecting FSM to CRM/ERP/GIS/IoT systems.
Working knowledge of GIS concepts and tools (ESRI/ArcGIS integration is a plus).
Familiarity with mobile app configuration and offline-first application design.
Strong analytical and requirement-gathering skills; ability to translate business needs into system configuration.
SQL and basic scripting/data-handling skills for configuration, migration, and troubleshooting.

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More about this job

Responsibilities

Gather and translate business requirements into OverIT FSM configurations for work orders, scheduling, dispatch, mobile workflows, and GIS-based field operations. Implement integrations, support data migration and testing, tune optimization rules, and lead client workshops, UAT, and go-live support.

Requirements

Requires 3–7+ years of FSM implementation or consulting experience, with hands-on OverIT experience strongly preferred. Candidates should understand FSM operations and integrations, have familiarity with GIS and offline-capable mobile apps, and bring strong analytical, requirements-gathering, SQL, and basic scripting skills.

Skills

OverIT FSM Configuration
Requirements Gathering
Work Order Management
Scheduling and Dispatch Optimization
Mobile Workforce Management
System Integration
REST and SOAP APIs
GIS Integration
ESRI and ArcGIS
Mobile App Configuration
Offline-First Application Design
SQL
Data Migration
UAT
Business Rules Configuration
Scheduling Algorithm Tuning

Visa sponsorship

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Keywords

OverIT NextGen FSM
Field Service Management
Work Order Lifecycle
Scheduling
Dispatch Optimization
Skills-Based Routing
Capacity Planning
Machine Learning-Driven Dispatch
Mobile Workforce
GIS
ESRI
ArcGIS
CRM
ERP
Asset Management
IoT
REST APIs
SOAP APIs
Middleware
Offline Capability
Dynamic Forms
Multimedia Capture
Debriefing Workflows
Business Rules Engine
SQL
Scripting
Data Migration
User Acceptance Testing
Utilities
Telecommunications

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