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Systemex Industries Conseils

Director of Operations

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English · French
Posted: Oct 19, 2026

Original job description

English section of this bilingual listing.

Systemex is a growing global organization bringing together complementary expertise in industrial automation and industrial consulting. We help our clients grow and improve customer satisfaction and financial performance through automation, productivity, reliability, operational performance, and the successful delivery of complex projects.

Our organization is comprised of two divisions:

Systemex Automation (SA) – Delivering innovative automation, robotics, control systems, digital manufacturing, and warehouse automation solutions with 24/7 customer support.
Systemex Industrial Consulting (SIC) – Providing lifecycle services focused on operational readiness, commissioning, asset management, maintenance and reliability, workforce solutions, and operational excellence.

This role is part of Systemex Industrial Consulting (SIC)

About the Role

Systemex Industries Conseils (SIC) is seeking an experienced Director of Operations to oversee workforce management, employee development, and operational performance across all service lines.

Reporting to the General Manager, you will lead technical and specialized personnel, optimize resources, and drive operational efficiency, profitability, client satisfaction, and sustainable growth. As part of the leadership team, you will collaborate closely with Technical Directors and other departments to align workforce capabilities with business needs.

Key Responsibilities

Lead workforce planning, allocation, scheduling, mobilization, and optimization across all service lines, ensuring alignment with project requirements.
Own the Sales & Operations Planning (S&OP) process, aligning the sales pipeline, project commitments, workforce capacity, and recruitment needs.
Manage technical and specialized personnel, overseeing performance, career development, engagement, retention, and recruitment and onboarding in collaboration with HR and Technical Directors.
Monitor operational performance, resource utilization, labor costs, project margins, and KPIs while resolving staffing and project delivery challenges.
Support budgeting, financial forecasting, and commercial proposals while driving operational efficiency, profitability, and sustainable growth.
Maintain strong client relationships, manage operational escalations, and collaborate with Business Development and technical teams to support client retention, account growth, and recurring opportunities.
Standardize and improve resource management, project administration, operational systems, reporting, and cross-functional processes.
Foster a culture of accountability, collaboration, continuous improvement, and health and safety while ensuring regulatory and company compliance.

Qualifications & Experience

University degree in Engineering, Business Administration, or a related field.
Minimum 10 years of relevant experience, including significant technical team leadership.
Proven experience in resource management, operational planning, and project delivery within industrial or technical services.
Strong leadership, communication, planning, and problem-solving skills, with financial acumen and experience working in a matrix organization.
Proficiency in French is mandatory. Proficiency in English is also required in order to communicate effectively with internal clients and partners located outside of Quebec.

Why Join Systemex?

Competitive total compensation: salary, benefits, RRSP, Health Spending Account
Flexible hybrid work model and summer schedule
Ongoing professional development and tuition reimbursement program
Strategic industrial projects within a collaborative culture
Company-organized activities throughout the year
Beautiful new office, endless coffee and snacks!

Read the full bilingual original

*English to follow*

À propos de Systemex

Systemex est une organisation mondiale en pleine croissance qui réunit des expertises complémentaires en automatisation industrielle et en services-conseils industriels. Nous accompagnons nos clients dans leur croissance en améliorant leur satisfaction, leur performance financière et leur efficacité opérationnelle grâce à l'automatisation, à l'optimisation de la productivité, à la fiabilité des actifs et à la réalisation réussie de projets industriels complexes.

Notre organisation est composée de deux divisions :

Systemex Automation (SA) – Nous concevons et livrons des solutions innovantes en automatisation, robotique, systèmes de contrôle, fabrication numérique et automatisation d'entrepôts, soutenues par un service à la clientèle disponible 24 heures sur 24, 7 jours sur 7.
Systemex Industries Conseils (SIC) – Nous offrons des services couvrant l'ensemble du cycle de vie des actifs industriels, notamment en préparation opérationnelle, mise en service, gestion des actifs, maintenance et fiabilité, solutions de main-d'œuvre et excellence opérationnelle.

Cette opportunité fait partie de Systemex Industries Conseils (SIC)

À propos du poste

Systemex Industries Conseils (SIC) est à la recherche d’une personne d’expérience pour assurer la direction des opérations, notamment la gestion des ressources humaines, le développement du personnel et la performance opérationnelle de l’ensemble de ses lignes de services.

Relevant de la direction générale, vous serez responsable de la gestion du personnel technique et spécialisé, de l’optimisation des ressources ainsi que de l’efficacité opérationnelle, de la rentabilité, de la satisfaction de la clientèle et de la croissance durable. En tant que membre de l’équipe de direction, vous collaborerez étroitement avec les directions techniques et les autres départements afin d’assurer l’adéquation entre les compétences disponibles et les besoins de l’entreprise.

Principales responsabilités

Diriger la planification, l’affectation, la répartition, la mobilisation et l’optimisation des ressources pour l’ensemble des lignes de services, en fonction des besoins des projets.
Piloter le processus de planification des ventes et des opérations (S&OP) afin d’aligner les occasions d’affaires, les engagements liés aux projets, la capacité des équipes et les besoins de recrutement.
Encadrer le personnel technique et spécialisé, notamment en matière de performance, de développement professionnel, de mobilisation, de fidélisation, de recrutement et d’intégration, en collaboration avec les ressources humaines et les directions techniques.
Suivre la performance opérationnelle, l’utilisation des ressources, les coûts de main-d’œuvre, les marges des projets et les indicateurs de performance (KPI), tout en résolvant les enjeux de dotation et de réalisation des projets.
Contribuer à l’élaboration des budgets, aux prévisions financières et aux propositions commerciales, tout en favorisant l’efficacité opérationnelle, la rentabilité et la croissance durable.
Entretenir de solides relations avec la clientèle, gérer les enjeux opérationnels nécessitant une escalade et collaborer avec le développement des affaires et les équipes techniques afin de favoriser la fidélisation, la croissance des comptes et les occasions d’affaires récurrentes.
Standardiser et améliorer les processus de gestion des ressources, d’administration des projets, les systèmes opérationnels, les outils de suivi et les processus interfonctionnels.
Promouvoir une culture de responsabilisation, de collaboration, d’amélioration continue et de santé et sécurité au travail, tout en veillant au respect des politiques internes et des exigences réglementaires.

Qualifications et expérience

Diplôme universitaire en génie, en administration des affaires ou dans un domaine connexe.
Minimum de 10 ans d’expérience pertinente, dont une expérience significative en gestion d’équipes techniques.
Expérience démontrée en gestion des ressources, en planification opérationnelle et en réalisation de projets dans un environnement industriel ou de services techniques.
Solides compétences en leadership, en communication, en planification et en résolution de problèmes, ainsi qu’une bonne compréhension des enjeux financiers et une expérience de travail au sein d’une organisation matricielle.
La maîtrise du français est obligatoire. La maîtrise de l’anglais est également requise afin de communiquer efficacement avec des clients internes et des partenaires situés à l’extérieur du Québec.

Pourquoi vous joindre à Systemex?

Rémunération globale concurrentielle : salaire, avantages sociaux et REER
Mode de travail hybride flexible et horaire d’été
Développement professionnel continu
Projets industriels stratégiques dans une culture collaborative
Activités organisées par l’entreprise tout au long de l’année

_______________________________________________________________

About Systemex

Our organization is comprised of two divisions:

Systemex Automation (SA) – Delivering innovative automation, robotics, control systems, digital manufacturing, and warehouse automation solutions with 24/7 customer support.
Systemex Industrial Consulting (SIC) – Providing lifecycle services focused on operational readiness, commissioning, asset management, maintenance and reliability, workforce solutions, and operational excellence.

This role is part of Systemex Industrial Consulting (SIC)

About the Role

Systemex Industries Conseils (SIC) is seeking an experienced Director of Operations to oversee workforce management, employee development, and operational performance across all service lines.

Key Responsibilities

Lead workforce planning, allocation, scheduling, mobilization, and optimization across all service lines, ensuring alignment with project requirements.
Own the Sales & Operations Planning (S&OP) process, aligning the sales pipeline, project commitments, workforce capacity, and recruitment needs.
Manage technical and specialized personnel, overseeing performance, career development, engagement, retention, and recruitment and onboarding in collaboration with HR and Technical Directors.
Monitor operational performance, resource utilization, labor costs, project margins, and KPIs while resolving staffing and project delivery challenges.
Support budgeting, financial forecasting, and commercial proposals while driving operational efficiency, profitability, and sustainable growth.
Maintain strong client relationships, manage operational escalations, and collaborate with Business Development and technical teams to support client retention, account growth, and recurring opportunities.
Standardize and improve resource management, project administration, operational systems, reporting, and cross-functional processes.
Foster a culture of accountability, collaboration, continuous improvement, and health and safety while ensuring regulatory and company compliance.

Qualifications & Experience

University degree in Engineering, Business Administration, or a related field.
Minimum 10 years of relevant experience, including significant technical team leadership.
Proven experience in resource management, operational planning, and project delivery within industrial or technical services.
Strong leadership, communication, planning, and problem-solving skills, with financial acumen and experience working in a matrix organization.
Proficiency in French is mandatory. Proficiency in English is also required in order to communicate effectively with internal clients and partners located outside of Quebec.

Why Join Systemex?

Competitive total compensation: salary, benefits, RRSP, Health Spending Account
Flexible hybrid work model and summer schedule
Ongoing professional development and tuition reimbursement program
Strategic industrial projects within a collaborative culture
Company-organized activities throughout the year
Beautiful new office, endless coffee and snacks!

Apply About employer

More about this job

Responsibilities

Lead workforce planning and technical personnel management across service lines, aligning staffing capacity with project needs and the sales pipeline. Monitor operational performance and financial results, improve processes, support client relationships and sustainable growth, and promote accountability, collaboration, and workplace safety.

Requirements

A university degree in Engineering, Business Administration, or a related field and at least 10 years of relevant experience, including significant leadership of technical teams, are required. Candidates need experience in resource management, operational planning, and project delivery in an industrial or technical services environment, strong leadership and financial skills, and proficiency in both French and English.

Skills

Workforce Planning
Resource Allocation
Sales and Operations Planning
Technical Team Leadership
Performance Management
Employee Development
Recruitment and Onboarding
Operational Planning
Project Delivery
Budgeting and Forecasting
Financial Acumen
Process Improvement
Problem-Solving
French and English Proficiency

Benefits

Competitive Salary
Benefits
RRSP
Health Spending Account
Flexible Hybrid Work Model
Summer Schedule
Ongoing Professional Development
Tuition Reimbursement
Company-Organized Activities

Visa sponsorship

Not detected in the job text

Keywords

Industrial Consulting
Industrial Services
Workforce Management
Resource Planning
Resource Allocation
Sales and Operations Planning
Project Delivery
Technical Personnel
Recruitment
Onboarding
Employee Retention
Performance Management
Resource Utilization
Labor Costs
Project Margins
Key Performance Indicators
Budgeting
Financial Forecasting
Commercial Proposals
Business Development
Operational Excellence
Process Standardization
Continuous Improvement
Health and Safety
Regulatory Compliance
Matrix Organization
French
English

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