Customer Service Sales Representative

Company Description T-Shirts & More Inc. is located in WINDSOR, ONTARIO and it is a retail company specializing in custom and ready-made apparel and accessories for a wide range of customers. The team focuses on delivering quality products and friendly, efficient service in a fast-paced store environment. Located in Windsor, ON, the company serves individual shoppers, corporate clients, and event organizers seeking personalized merchandise. T-Shirts & More Inc. values reliability, teamwork, and customer satisfaction, and offers opportunities to grow skills in sales, customer support, and retail operations.

Role Description This is a part-time, on-site Customer Service Sales Representative role based in Windsor, ON. The representative will greet customers, answer questions about products and services, and guide shoppers through selection of apparel, sizes, and customization options. Day-to-day responsibilities include processing sales at the point of sale, handling returns and exchanges, responding to in-person and phone or email inquiries, and resolving customer issues in a professional manner. The role also involves maintaining a clean and organized store, restocking inventory, preparing orders for pickup, and collaborating with team members to meet sales targets and deliver consistent service. The individual will follow company policies, use store systems accurately, and contribute ideas to improve customer experience and store performance.

Qualifications

• Strong customer service skills, including active listening, clear communication, and a helpful, professional demeanor.
• Sales and retail abilities, such as engaging customers, identifying needs, recommending products, and closing sales.
• Basic technical skills, including comfort with point-of-sale systems, email communication, and order tracking tools.
• Organizational and multitasking skills, with the ability to manage multiple customer requests and prioritize tasks in a busy environment.
• Teamwork and collaboration skills, including working effectively with colleagues and sharing information to support store goals.
• Ability to stand for extended periods, move merchandise safely, and work scheduled shifts, including evenings and weekends as needed.
• Previous experience in retail, customer service, or sales is preferred but not required; training will be provided.
• High school diploma or equivalent; additional education in business, retail, or communication is an asset.

Salary: $17.95/hr