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T&T Power Group

Service Manager

Wellesley, ON, Canada

$80,000 to $95,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $95,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

T&T Power is disrupting the power industry with an elite service and production team, an unbelievable atmosphere and an unparalleled focus on customer satisfaction. Clients across Canada have used T&T Power Group for our consultative knowledge, our experienced and dedicated services, and our willingness and determination to solve problems and see things through to the end. We are seeking a qualified individual to fill the opening of the GTA Service Manager position.

About T&T

In 1980, T&T Diesel Power was formed with a focus on standby and emergency generators. Over the next forty years, we established ourselves as the standard in building and servicing power generation equipment. Today we offer solutions that range from small standby power generators for residences to multi-megawatt combined heat and power solutions for health care and industry. We operate nationally through established offices in Vancouver, Prince George, Edmonton, Calgary, Saskatoon, Toronto, Wellesley, Montreal, & Moncton. We are a company built on unique core values resulting in many awards, including being named the Siemens Gas Engines Distributor of the Year, Danfoss Global Partner of the Year and Canada Best Managed Companies.

Your key responsibilities will be:

Model the way for safe, environmentally sound and healthy work behaviours in support of T&T Power groups Health and Safety Policies, Programs and initiatives.
Ensure all employees comply with established customer safety rules
Generally, work with team members to ensure efficient and effective coordination of technicians, parts and deficiencies and customer communications
Take full responsibility for departmental P&L
Provide excellent customer service as key contact for field service requirements and work orders to maximize the productivity of field service operations
Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high-level service
Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
Improve customer and employee satisfaction by initiating corrective procedures in the field service operations
Provide directions on financial implications of work orders, including customer pay, warranties, claims, policies and return visits
Create quotes and review, and prepare invoices for internal and external customers
Manage work-in-progress (WIP) and contamination control
Investigate and report accidents or near misses
Identify and resolve issues by initiating corrective actions
Encourage continuous improvement for field operations through regularly scheduled meetings and associated training
Assist the PSM with the management of fixed assets and preparation for capital expenditures
Manage maintenance on the fleet of field service trucks
Manage employees at off-site locations
Work with a sense of urgency and foster team efforts to encourage growth
Monitoring and improving service KPIs and reporting results to senior leadership

Requirements:

We cannot stress enough that strong computer aptitude with the ability to quickly learn new software programs and procedures is a critical and non-negotiable skill required for this job - ERP experience an asset

Comfort in a fast-paced and constantly changing working environment
Ability to produce consistent quality of work under pressure

Relevant Technical Background is Required: Demonstrated experience or understanding within a technically-focused industry such as Automotive, Mechanical, Electrical, or Power Generation (Engines/Generators/Parts).

Experience with Microsoft Office Suite
Ability to identify and solve problems through meticulous planning and careful execution with little to no oversight or direction
team player with excellent written/verbal communication skills (English)

Strong consideration will be given to individuals with experience in any/all of the following areas:

Management & Leadership
Health and safety
Post-secondary education or equivalent work experience is an asset
A competitive wage & benefit package will be offered based on candidate experience and capabilities. We’d like to thank all who apply, however, only relevant candidates will be chosen for an interview.

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

T&T Power Group is an Equal Opportunity Employer who values workplace diversity and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Vacancy Status: This posting is for an active opening to support our team's ongoing growth.

AI Disclosure: No artificial intelligence is used in the screening or selection process for this position.

Job Type: Full-time

Benefits:

Casual dress
Company events
Dental care
Employee assistance program
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
RRSP match
Store discount
Vision care

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More about this job

Responsibilities

Manage the field service department’s operations, employees, customer communications, safety, and full departmental P&L, while coordinating technicians, parts, work orders, quotes, invoices, and fleet maintenance. Improve customer and employee satisfaction, coach the team, resolve operational issues, monitor service KPIs, and report results to senior leadership.

Requirements

Candidates need a relevant technical background or demonstrated understanding of a technical industry such as automotive, mechanical, electrical, or power generation, along with strong computer aptitude and Microsoft Office experience; ERP experience is an asset. The role also calls for leadership capability, strong communication and problem-solving skills, and the ability to deliver consistent work in a fast-paced environment with minimal oversight; post-secondary education or equivalent experience is an asset.

Skills

Service Operations Management
Profit And Loss Management
Customer Service
Team Leadership And Coaching
Health And Safety
Field Service Coordination
Work-In-Progress Management
Problem-Solving
Continuous Improvement
KPI Monitoring And Reporting
Microsoft Office
ERP Software
Written And Verbal Communication
Financial And Invoice Management
Fleet Maintenance
Power Generation

Benefits

Casual Dress
Company Events
Dental Care
Employee Assistance Program
Extended Health Care
Flexible Schedule
Life Insurance
On-Site Parking
Paid Time Off
RRSP Match
Store Discount
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Power Generation
Standby Generators
Emergency Generators
Combined Heat And Power
Field Service Operations
Departmental P&L
Work Orders
Customer Satisfaction
Health And Safety
Environmental Safety
Technician Coordination
Parts Coordination
Performance Evaluations
Corrective Actions
Customer Pay
Warranties
Claims
Quotes
Invoices
Work-In-Progress
Contamination Control
Accident Investigation
Continuous Improvement
Capital Expenditures
Fleet Maintenance
Service KPIs
Microsoft Office Suite
ERP
Automotive
Mechanical And Electrical Systems

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