Closed listing
Customer Success Specialist
- Vancouver, BC, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- 2-4+ year of experience in Customer Success, Client Engagement, Customer Experience, Consulting, Pre-Sales, or SaaS/Software.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Job Title: Customer Success Specialist/ Partner – Bilingual (English/Spanish)
Location: Vancouver, Canada (Hybrid)
Duration: 12 Month with extension
Summary
We are looking for a Customer Success Specialist/ Digital Client Success Partner– Bilingual (English/Spanish) to support customers using SAP Cloud/SaaS solutions. The ideal candidate will be responsible for customer engagement, product adoption, issue resolution, and identifying opportunities to improve customer value.
Key Responsibilities:
- Provide on-demand guidance and support to customers using SAP Cloud products.
- Manage customer engagement and follow-ups using Gainsight and ServiceNow.
- Collaborate with internal teams to resolve customer issues and drive value realization.
- Support customer adoption, retention, and product consumption.
- Identify potential cross-sell and upsell opportunities.
- Monitor customer health and proactively engage at-risk customers.
- Handle a high volume of customer interactions and inbound inquiries.
- Contribute to customer satisfaction, NPS, and Customer Success initiatives.
Requirements:
- 2-4+ year of experience in Customer Success, Client Engagement, Customer Experience, Consulting, Pre-Sales, or SaaS/Software.
- Strong customer-facing and relationship-management experience.
- Experience working with SaaS/Cloud products.
- Bilingual English/Spanish proficiency is required.
- Strong communication, problem-solving, and collaboration skills.
- Ability to work with global and cross-functional teams.
- Gainsight and ServiceNow experience is a plus.
- SAP Cloud/SaaS experience, including S/4HANA Cloud, Ariba, or SAP Customer Experience, is a plus.
More about this job
Responsibilities
The Customer Success Specialist will provide on-demand support for SAP Cloud solutions and manage customer engagement through Gainsight and ServiceNow. They are responsible for driving product adoption, resolving issues, and identifying opportunities for cross-selling and upselling.
Requirements
Candidates must have 2-4+ years of experience in Customer Success, SaaS, or consulting and possess bilingual proficiency in English and Spanish. Strong communication skills and experience with cloud-based software platforms are essential for this role.
Skills
- Customer Success
- Client Engagement
- SaaS
- Cloud Solutions
- SAP
- Gainsight
- ServiceNow
- Bilingual
- Spanish
- English
- Relationship Management
- Problem-solving
- Cross-functional Collaboration
- Upselling
- Cross-selling
- NPS
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Technology
- Software
- Consulting
Keywords
- Customer Success
- SaaS
- Cloud
- SAP
- Gainsight
- ServiceNow
- Bilingual
- Spanish
- English
- Client Engagement
- Consulting
- Pre-Sales
- S/4HANA Cloud
- Ariba
- Customer Experience
- NPS
- Retention
- Cross-sell
- Upsell
- Relationship Management
- Technology
- Software