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Added 8 mins ago
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Full-time
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Kiokii Inc
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$19 to $20 CAD / hour
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Knowledge of retail store operations, merchandising, and customer service standard
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Store Manager
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$55,000 to $59,000 CAD / year
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Familiar with retail operations, including sales, merchandising, and customer service

Tailored Brands

Store Lead

Burnaby, BC, Canada

Pay: Pay Range: $22.00 - $24.00/hr
Job type: Full-time
Experience: Minimum of 1 year of Retail or Sales experience.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Reports to Store Manager:

As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

To be successful in this role the role you will:

Inspire store team to achieve their best performance

Execute to maximize growth and potential

Create an engaged and inclusive store environment

Elevate the customer experience through operational excellence

Exceed customer expectations in all interactions

Leadership:

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.

Models company values and leads by example as an active coach.

Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.

Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.

Performance:

Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.

Understands how to leverage store reports to understand decisions made to drive the store business.

Participates in driving business outreach opportunities and communicates leads to Store Manager.

Identifies performance opportunities and partners with management team to contribute to development plans.

Operational Excellence:

Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.

Assists management team with training store staff on all internal operational functions as assigned.

Stays informed on corporate communication, directives, initiatives, policies and procedures.

Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace:

Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.

Supports a culture of learning and development, ensuring training tools are leveraged.

Serves as a role model to all store team members and provide enthusiastic motivational leadership.

Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.

Customer Experience:

Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.

Leverages customer feedback to prevent or resolve customer concerns.

Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications:

Minimum of 1 year of Retail or Sales experience.

Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.

Self-motivated, results oriented, strategic thinker.

Strong organizational and leadership skills.

Excellent written and verbal communication skills.

Demonstrates active listening and problem-solving skills.

Proven ability to train and develop high performing store teams.

Proficient in technology systems, applications, Microsoft Office, and video conferencing.

Ability to operate a computer and POS System.

Physical Requirements

Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Pay Range: $22.00 - $24.00/hr

We take into consideration an individual’s skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable

You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#SL

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More about this job

Responsibilities

The Store Lead partners with the Store Manager to drive sales performance and operational excellence while serving as the manager on duty. Responsibilities include coaching team members, managing store openings and closings, and ensuring an exceptional customer experience.

Requirements

Candidates must have at least one year of retail or sales experience and strong leadership and organizational skills. Proficiency in technology systems, including POS and Microsoft Office, is required along with the ability to perform physical tasks like lifting up to 50 lbs.

Skills

Retail management
Sales performance
Coaching
Team leadership
Customer experience
Operational excellence
Staff training
Recruiting
Problem-solving
Communication
POS systems
Microsoft Office
Strategic thinking
Organizational skills
Active listening
Visual merchandising

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Store Management
Coaching
Leadership
Customer Service
Operations
POS System
Microsoft Office
Recruiting
Visual Merchandising
Net Promoter Score
Team Development
Inventory
Staffing
Branding
Performance Management
Strategic Planning
Communication
Problem Solving

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