Account Manager

Company Description Taiv connects venues and advertisers by placing targeted content on TVs at the moments people pay the most attention, using advanced targeting, execution, and measurement. Brands and agencies gain premium access to live sports and other high-attention TV moments across bars, restaurants, and similar venues, with buying options similar to CTV or linear TV but targeted down to specific venues, markets, sports, teams, and games. Venues use Taiv to control every screen from a single platform, filling commercial breaks with their own promotions, engaging content, and more relevant ads. This experience is powered by Taiv’s AI, which detects live TV commercial breaks in real time and switches seamlessly between broadcast content and custom programming. Founded in a Winnipeg sports bar in 2018, Taiv is venture-backed, a Y Combinator Winter 2020 graduate, and recognized as one of Canada’s fastest-growing companies by Deloitte and The Globe and Mail.
Role Description The Account Manager is a full-time, on-site role based in Winnipeg, MB, responsible for managing and growing relationships with venue partners and advertising clients. In this role, the Account Manager will oversee onboarding and training for new venues, ensure successful adoption of Taiv’s platform, and serve as the primary point of contact for day-to-day client needs. The Account Manager will coordinate campaign setup and execution, monitor performance, and provide regular reporting and insights to advertisers and venues. They will collaborate closely with sales, product, and operations teams to resolve issues, gather feedback, and identify opportunities to expand usage and revenue. The role also includes proactively identifying upsell opportunities, renewing contracts, and maintaining high levels of client satisfaction through responsive, solution-focused support.
Qualifications

• Client relationship management and account management skills, with experience supporting B2B customers or partners.
• Strong communication and presentation abilities, including clear written and verbal communication and confidence speaking with stakeholders at various levels.
• Organizational and project management skills, such as managing multiple accounts, prioritizing tasks, and meeting deadlines.
• Analytical and problem-solving skills, including comfort working with data, interpreting performance metrics, and turning insights into recommendations.
• Familiarity with advertising, media, or SaaS platforms; experience in digital media, ad tech, or hospitality is an asset.
• Ability to work on-site in Winnipeg, MB, collaborate across teams, and build trust-based relationships with clients.
• Proficiency with common business tools (e.g., CRM systems, spreadsheets, presentation software) and willingness to learn new platforms.
• Post-secondary education in business, marketing, communications, or a related field, or equivalent practical experience.