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Added 12 mins ago
SO
SAP Solution Architect
Spirit Omega Inc.
Remote, Canada
- Contract
- Remote
OPG is seeking an experienced, hands-on SAP Solution Architect to lead solution design across a portfolio of SAP modernization initiatives. The role will provide end-to-end architecture…
Added 12 mins ago
LB
Sr. Analyst, Sequencer
Labatt Breweries of Canada
Montreal, QC
- Full-time
Lead cross-functional Joint Daily Planning meeting (JDP); ensure business priorities and key stakeholder feedback are considered.
Added 12 mins ago
OEM National Account Manager
Siemens
AB · Toronto, ON · Ottawa, ON · Oakville, ON · Montreal, QC · Vancouver, BC · Calgary, AB
We are looking for an OEM National Account Manager to lead the development and growth of strategic Original Equipment Manufacturer (OEM) relationships across Canada.
Added 12 mins ago
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Senior Manager, Operational Risk & Resilience
Vancity
Vancouver, BC
- Full-time
…Vancity’s operational risk management and resilience. You will lead the implementation, continued development, and maturity of enterprise programs covering the Operational Risk Management…
Added 12 mins ago
Y
Senior Process Engineer
Yellowhead
Barriere, BC
- Full-time
Lead metallurgical and mineral processing testwork programs, including representative sample selection, laboratory management, data interpretation, and metallurgical recovery/throughput…
Added 12 mins ago
Network Engineer - Cisco SD-WAN & SDA
Bell
Toronto, ON
Lead the integration of SD-WAN and SDA solutions with security services (e.g., Firewalls, Cisco ISE, Prisma Access), cloud platforms (AWS and Azure), and other critical IT systems.
Added 12 mins ago
AI Data Architect
Insight Enterprises, Inc.
Toronto, ON
Design and lead modern data architectures that support analytics, business intelligence, machine learning, and AI-driven use cases.
Added 12 mins ago
M
RQ11601 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
environments, including the execution of systems integration tests, specialized
Added 12 mins ago
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Coordinator, Integrations
BonLook
AB · Calgary, AB
- Full-time
Lead post-integration inventory reconciliation processes, including valuation analysis, discrepancy resolution, and financial verification using internal cost models and clinic-provided…
Added 12 mins ago
Directeur/trice de l'approvisionnement indirect / Indirect Procurement Manager
Univar Solutions
Dorval, QC
Contribuer à l’amélioration continue des processus d’approvisionnement, à la gouvernance de l’intégration des fournisseurs, ainsi qu’aux initiatives de développement durable et de diversité…
Added 12 mins ago
RB
Lead Senior Software Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
…Markets, and external vendor partners. We are looking for a lead senior software engineer, a seasoned technologist to build cutting-edge, products and solutions in cloud environments.…
Added 12 mins ago
Q
Junior Software Quality Engineer
Quadient
Vancouver, BC
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 6 hours ago
NF
Lead Project Engineer
New Flyer
Winnipeg, MB
- Full-time
Completes product launch integration to Production, Quality Assurance, Customer Service Support and other departments as directed
Added 6 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Toronto, ON
- Full-time
Zynque is FIQ's integration platform (iPaaS) for supply chain and logistics. After a year of development, it is live in production with active customers onboarding, and it now needs to grow…
Added 6 hours ago
DC
Technical Specialist, Real Property Management (Real Property Spatial Projects Coordinator)
Defence Construction Canada
Ottawa, ON
- Full-time
Lead complex real property project work, spatial data guidance, technical reviews, strategic and development plans.
Added 6 hours ago
DC
Technical Specialist, Real Property Management (Real Property Spatial Data Requirements Specialist)
Defence Construction Canada
Ottawa, ON
- Full-time
Lead complex real property project work, spatial data guidance, technical reviews, strategic and development plans.
Added 6 hours ago
HP
Engineering Manager (Automotive Manufacturing)
HCR Permanent Search
Mississauga, ON
- $140,000 to $155,000 CAD / year
- Full-time
They are seeking an Engineering Manager to lead our Manufacturing Engineering activities and launch teams in a high-volume automotive environment. In this role, you will drive process…
Added 6 hours ago
Q
Junior Software Quality Engineer
Quadient
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 6 hours ago
FI
AI QA Lead
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Extensive hands-on experience with all layers of testing: UI, Integration, Regression, Performance, AI-enabled systems, and User Acceptance Testing - across web-based, mobile, and cloud…
Added 6 hours ago
V
AI Onboarding & Implementation Specialist
Voxira
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Deliver client training and lead go-live activities.
Added 6 hours ago
Y
OpenText Consultant
Yochana
Toronto, ON
- Full-time
Lead OpenText application installation, configuration, prerequisite setup (.NET, IIS), and multi-tier integration (web, app, DB layers).
Added 6 hours ago
T
Quality Engineer II
TD
Toronto, ON
- Full-time
Role objective: Lead a team of approximately 5-6 Quality Engineers while remaining hands-on in automation development, test architecture, estimation, work allocation, and delivery. Ensure…
Added 6 hours ago
SM
Senior Project Manager
Solutions Metrix
Montreal, QC
- Full-time
You’ll lead several client engagements at once and own their scope, budget, schedule and quality. Clients, from executive sponsors to marketing and IT leads, will rely on you as their main…
Added 6 hours ago
M
Director, Fitness & Performance
Medcan
Toronto, ON
- $117,979 to $162,220.75 CAD / year
- Full-time
The Director will lead Fitness operations, team performance, program innovation, and capacity planning while ensuring an exceptional member experience. Success in this role requires close…
Added 6 hours ago
WE
Senior Manager, HPIbet Product Operations, Platform & Compliance
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
Lead business UAT, acceptance criteria, stakeholder testing, and business sign-off.

Takeda

CXF Manager

Toronto, ON, Canada
CAN - Toronto Head Office, Canada

$127,000.00 - $173,800.00 · Full-time

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Job details

Pay: $127,000.00 - $173,800.00
Job type: Full-time
Posting language: English
Posted: Jul 8, 2026

Original job description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Title: CXF Manager

Location: Toronto, Canada

Reporting Manager: Head of DD&T, Canada

About the role:

As the CXF Manager, you will be responsible for enabling the successful deployment, adoption, and optimization of CRM and related customer engagement platforms within the LOC. You will lead the local transition to the Customer Experience of the Future (CXF) platform, ensuring a stable, compliant, and well-supported CRM environment while planning and executing the end-to-end migration to CXF. The role is accountable for driving adoption of new capabilities and ensuring they deliver value for Medical and Commercial teams. You will work closely with Commercial, Medical, Marketing & Commercial Excellence (MCE), Enterprise DD&T, and global DD&T teams, the CRM/CXF Enablement Lead provides the platform, configuration, data, integration, and compliance foundations that customer engagement capabilities depend upon. You will partner up with the CRM Manager within Commercial & Marketing Operations, and serve as a key business-facing DD&T partner, helping local teams maximize value from customer engagement technologies while supporting the evolution of future platform capabilities.

How will you contribute:

CXF Migration & Adoption

Lead the end-to-end technical migration to Customer Experience of the Future (CXF) in Canada, including planning, configuration, validation, cutover, and local change management.
Drive deployment, readiness, adoption, and value realization of new CXF capabilities for Medical and Commercial teams.
Lead migration of Medispend and related customer engagement capabilities to CXF in close coordination with the Tech & AI Partner, Medical Excellence, Data Excellence and Digital CX to ensure aligned delivery, integration, and continuity of customer-journey capabilities.
Coordinate local user enablement and adoption activities so new platform capabilities are embedded effectively in Canada.
Ensure CRM and CXF interoperate effectively with adjacent customer experience, content, and analytics platforms.

CRM & Customer Engagement Platforms

Serve as the DD&T owner for CRM and related customer engagement platforms.
Manage platform configuration, releases, integrations, access management, and operational support.
Enable customer engagement capabilities including audience management, lead generation, and campaign execution.
Ensure interoperability across customer engagement, content, and analytics platforms.
Monitor platform health, utilization, and effectiveness.
Coordinate with IBU, DD&T, Commercial and Marketing Operations, and cross-functional teams to plan, implement, and communicate new modules, capabilities, and platform releases.

Platform Governance, Configuration and Compliance

Partner with business teams to improve platform utilization, data quality, and local process adherence, and gather user feedback to identify improvement opportunities.
Gather user feedback and identify improvement opportunities.
Own CRM and CXF configuration aligned to Canada business needs and evolving platform requirements.
Oversee and evolve user access management and related controls to support secure and efficient platform use.
Lead execution and maintenance of data privacy processes, including consent management and privacy notices in partnership with cross-functional teams.
Ensure compliance with Takeda policies, global governance, and security standards.

Future Platform Capabilities

Support deployment and adoption of AgentForce and AI-enabled CRM capabilities.
Identify opportunities to improve customer engagement and operational efficiency through automation and emerging technologies.
Support the evolution of future customer engagement platform capabilities in line with Canada LOC priorities.

What this role is not - This role does not perform CRM business administration - territory alignment, list and cycle planning and loading, targeting, call and account-planning execution, field segmentation etc. Those accountabilities reside in Commercial & Marketing Operations, whereas this role’s focus is end-to-end leadership of the CXF migration and adoption in Canada.

What you bring to Takeda:

University degree required in a relevant field such as information technology, computer science, business, life sciences, or a related discipline.
5-7 years of relevant CRM/technology experience in pharmaceutical/life sciences, in roles such as CRM Product Owner, CRM/Technology Manager, Project Manager, Analyst, or Business Partner.
Strong growth mindset, with openness to feedback, continuous learning, and adapting quickly in a changing business and technology environment.
Experience leading platform migrations or major CRM releases, ideally including next-generation customer engagement platforms is critical.
Strong hands-on expertise with CRM and related platforms - Veeva CRM, Salesforce, Veeva Vault, Align, PromoMats.
Effective stakeholder and change management skills in a complex, global, multi-stakeholder organization.
Demonstrated business analysis and project management skills, including translating business needs into technology requirements.
Knowledge of data privacy, consent management, and compliance requirements in a regulated environment.
Working knowledge of Sales Force Effectiveness (SFE) processes e.g. targeting, interaction planning an advantage.

Data-driven and quality-focused - uses data to make decisions and takes pride in trustworthy, well-governed CRM data.
Bridges technology and business - communicates complex platform and data topics clearly to technical and non-technical audiences.
Takes initiative and works independently; demonstrates curiosity and a growth mindset.
Collaborative and influential across functions and geographies; builds trust and drives adoption without authority.
Strong digital fluency and security awareness - leverages digital collaboration tools and protects sensitive information.

This job posting is for a new role.

Takeda may use additional Talent Acquisition technologies and artificial intelligence to support the recruitment process, including video interviewing. Artificial intelligence will be used to support, but not solely determine, applicability for a specific position.

Takeda Canada encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.

Locations

Toronto, Canada

Base Salary Range:

$127,000.00 - $173,800.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Canada based employees may be eligible for a comprehensive range of benefits and incentives. Benefit eligibility varies by position and can include, amongst others:

short-term and/or long-term incentives
subsidies for fitness and internet
medical, dental, and vision insurance
basic life and accidental death and dismemberment (AD&D) insurance
participation in the Registered Retirement Savings Plan (RRSP); company match into a Deferred Profit-Sharing Plan (DPSP) (if eligible)
short-term and long-term disability coverage
annual vacation entitlement; additional paid time off and company holidays
a tuition reimbursement program
a variety of well-being benefits

Les collaborateurs basés au Canada peuvent, selon leurs postes, bénéficier d’un ensemble complet d’avantages sociaux. L’éligibilité à ces avantages varie selon le poste, et peut inclure:

des primes ou dispositifs d’intéressement à court et/ou long terme,
des subventions pour les abonnements sportifs et abonnements internet
une assurance santé incluant la prise en charge des frais médicaux, dentaires et optiques
une assurance vie de base ainsi qu’un assurance en cas de décès ou de mutilation accidentels (AD&D)
une participation au Régime enregistré d’épargne-retraite (REER) ; contribution équivalente de l’entreprise dans un régime de participation différée aux bénéfices (RPDB) (si admissible)
une couverture en cas d’incapacité de travail temporaire ou prolongée
un droit à congés payés annuels, avec jours de vacances, jours de récupération et jours fériés spécifiques à l’entreprise
un programme de remboursement des frais de scolarité
une variété d’avantages liés au bien-être

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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More about this job

Responsibilities

The CXF Manager will lead the end-to-end technical migration and adoption of the Customer Experience of the Future (CXF) platform in Canada. They are responsible for managing CRM platform configuration, ensuring compliance, and driving value realization for Medical and Commercial teams.

Requirements

Candidates must hold a university degree in a relevant field and possess 5-7 years of CRM or technology experience within the life sciences industry. Strong expertise in platforms like Veeva and Salesforce, along with proven project management and stakeholder engagement skills, is required.

Skills

CRM management
Platform migration
Project management
Business analysis
Stakeholder management
Change management
Data privacy
Compliance
Veeva CRM
Salesforce
Veeva Vault
Align
PromoMats
Digital fluency
Strategic planning

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Accidental death and dismemberment insurance
Deferred profit-sharing plan
Short-term disability coverage
Long-term disability coverage
Annual vacation
Tuition reimbursement
Fitness subsidies
Internet subsidies

Visa sponsorship

Not detected in the job text

Keywords

CXF
CRM
Digital Transformation
Life Sciences
Pharmaceutical
Veeva CRM
Salesforce
Veeva Vault
Align
PromoMats
Data Privacy
Consent Management
Change Management
Project Management
Business Analysis
AgentForce
AI
Automation
Customer Engagement
Platform Migration
Compliance
Governance
SFE
Medical Excellence
Commercial Operations

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