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Added 6 mins ago
MR
Manager, Innovation & Brand Experience
Magnum RFM Ice Cream, Inc. (Selecta Philippines)
Toronto, ON
- Full-time
The role This is an opportunity to shape the future of some of the world's most iconic ice cream brands. As Manager, Innovation & Brand Experience, you'll lead the development of…
Added 6 mins ago
MR
Assistant Manager, Innovation & Brand Experience
Magnum RFM Ice Cream, Inc. (Selecta Philippines)
Toronto, ON
- Full-time
…aisle. That's exactly what you'll do in this role. As Assistant Manager, Innovation & Brand Experience, you'll join a team that is transforming Canada's ice cream category through bold…
Added 6 mins ago
P
Senior Partnerships Manager
Plusgrade
Toronto, ON · CAN - Toronto
- Full-time
…work closely with cross-functional teams spanning Marketing, Product, and Analytics to build 3-year commercial plans, identify upsell opportunities, and guide partner strategic directions…
Added 6 mins ago
P
Director, Product Management: AI
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
AI is changing how travelers discover and buy travel. Based in Montreal, you will lead the Solutions business unit's AI product portfolio, from strategy through to products that ship and…
Added 6 mins ago
P
Senior Software Developer
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
…our operating model and infrastructure. You will partner with product managers, designers, and engineers to turn ambitious ideas into scalable, high-performance…
Added 6 mins ago
P
Senior Applied AI Developer
Plusgrade
Montreal, QC · CAN - Montreal
- Full-time
…mission-critical products running smoothly. Working alongside Product, Operations, and Engineering teams, you will turn complex commercial challenges into high-throughput, production-ready…
Added 18 mins ago
CT
Analyst, Retail Capability & Support - (17-Months Contract)
Canadian Tire Corporation
Toronto, ON
- Full-time
Support the development and implementation of initial product capabilities.
Added 22 mins ago
S
Marketing Specialist
Seequent
Vancouver, BC · Canada Vancouver BC Office
- Full-time
Reporting to Senior Marketing Manager, Civil, this role is responsible for developing and executing segment-focused marketing strategies that support pipeline growth, solution positioning,…
Added 22 mins ago
S
Business Development Manager
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
…long-term strategic goals, prioritizing the use of advanced analytics and other forms of lead generation while leveraging Sysco’s Salesforce platform, and negotiating contracts to secure…
Added 37 mins ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
Assess the O365 product requirements for clinical and corporate staff.
Added 51 mins ago
LP
FP&A Corporate Finance Manager
Luminary People Collective
Toronto, ON
- Full-time
Luminary People Collective is partnering with SMYTHE to find an experienced FP&A & Corporate Finance Manager to join their growing team.
Added 51 mins ago
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Product Manager
PolarGrid
Remote, Canada
- $140,000 to $180,000 USD / year
- Full-time
- Remote
You will be PolarGrid's first product manager. You will own the customer journey, from first evaluation to running in production, and work directly with our CTO, who sets product direction.
Added 52 mins ago
BB
E-Commerce Coordinator
Bed Bath & Beyond
Toronto, ON
- Full-time
…optimization of Silk & Snow's online store. Reporting to the Manager, E-commerce, you'll help maintain the health of our website, coordinate promotion & product launches, support site…
Added 1 hour ago
T
Senior Manager, Pricing, Pension Risk Transfer
TD
Toronto, ON
- Full-time
The Senior Manager, Pricing, Pension Risk Transfer (PRT) is responsible for the end-to-end pricing analysis and ownership of group annuity plans / PRT bids / deals. This role develops and…
Added 1 hour ago
D
Founding Forward Deployed Engineer
Docebo
Remote, Canada
- $150,000 to $200,000 CAD / year
- Full-time
- Remote
Own the Product Lifecycle: Take full ownership from discovery and system architecture to production deployment, monitoring, and iterative optimization.
Added 2 hours ago
M
Manager, Growth & Commercial Activation, Vitality
Manulife
Waterloo, ON
- Full-time
The Manager, Growth & Commercial Activation, Vitality is responsible for developing and executing commercial activation strategies that drive advisor engagement, customer adoption, and…
Added 2 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 2 hours ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
Prepare pricing summaries by product segment; work with Product Managers to understand the monthly pricing impact to support the PVMC process
Added 2 hours ago
ST
Performance Marketing Manager
Savvy Talent
Vancouver, BC
- Full-time
As the Performance Marketing Manager, you will be the owner of top-of-funnel growth. You will run and scale paid acquisition across Meta, Google, LinkedIn and new channels, and you will be…
Added 2 hours ago
RD
Growth Marketing Strategist (Paid Media)
Rely Digital
Vancouver, BC
- Full-time
Manage and optimize product feeds in Google Merchant Center and Meta Commerce Manager
Added 2 hours ago
PB
Senior SEO Strategist
Powered by search
Remote, Canada
- Full-time
- Remote
Build trust with senior marketing, demand generation, product marketing, and executive stakeholders
Added 2 hours ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
Collaborate with Developers, BSAs, Product Owners, and other stakeholders throughout the Agile delivery lifecycle.
Added 2 hours ago
ST
Performance Marketing Manager
Savvy Talent
Remote, Canada
- Remote
As the Performance Marketing Manager, you will be the owner of top-of-funnel growth. You will run and scale paid acquisition across Meta, Google, LinkedIn and new channels, and you will be…
Added 2 hours ago
M
Product Manager, Group Benefits
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Product Manager supports the strategy, management, and execution of the disability product portfolio. Working in close collaboration with teams such as Marketing, Sales, Operations,…
Added 2 hours ago
E
Marketing Manager B2C CRM
eBay
Toronto, ON
- Full-time
…measurement and continuous optimization in partnership with Product, Operations, Creative, Planning, Analytics and Marketing…

Takeda

CXF Manager

Toronto, ON, Canada
CAN - Toronto Head Office, Canada

$127,000.00 - $173,800.00 · Full-time

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Job details

Pay: $127,000.00 - $173,800.00
Job type: Full-time
Posting language: English
Posted: Jul 8, 2026

Original job description

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Title: CXF Manager

Location: Toronto, Canada

Reporting Manager: Head of DD&T, Canada

About the role:

As the CXF Manager, you will be responsible for enabling the successful deployment, adoption, and optimization of CRM and related customer engagement platforms within the LOC. You will lead the local transition to the Customer Experience of the Future (CXF) platform, ensuring a stable, compliant, and well-supported CRM environment while planning and executing the end-to-end migration to CXF. The role is accountable for driving adoption of new capabilities and ensuring they deliver value for Medical and Commercial teams. You will work closely with Commercial, Medical, Marketing & Commercial Excellence (MCE), Enterprise DD&T, and global DD&T teams, the CRM/CXF Enablement Lead provides the platform, configuration, data, integration, and compliance foundations that customer engagement capabilities depend upon. You will partner up with the CRM Manager within Commercial & Marketing Operations, and serve as a key business-facing DD&T partner, helping local teams maximize value from customer engagement technologies while supporting the evolution of future platform capabilities.

How will you contribute:

CXF Migration & Adoption

Lead the end-to-end technical migration to Customer Experience of the Future (CXF) in Canada, including planning, configuration, validation, cutover, and local change management.
Drive deployment, readiness, adoption, and value realization of new CXF capabilities for Medical and Commercial teams.
Lead migration of Medispend and related customer engagement capabilities to CXF in close coordination with the Tech & AI Partner, Medical Excellence, Data Excellence and Digital CX to ensure aligned delivery, integration, and continuity of customer-journey capabilities.
Coordinate local user enablement and adoption activities so new platform capabilities are embedded effectively in Canada.
Ensure CRM and CXF interoperate effectively with adjacent customer experience, content, and analytics platforms.

CRM & Customer Engagement Platforms

Serve as the DD&T owner for CRM and related customer engagement platforms.
Manage platform configuration, releases, integrations, access management, and operational support.
Enable customer engagement capabilities including audience management, lead generation, and campaign execution.
Ensure interoperability across customer engagement, content, and analytics platforms.
Monitor platform health, utilization, and effectiveness.
Coordinate with IBU, DD&T, Commercial and Marketing Operations, and cross-functional teams to plan, implement, and communicate new modules, capabilities, and platform releases.

Platform Governance, Configuration and Compliance

Partner with business teams to improve platform utilization, data quality, and local process adherence, and gather user feedback to identify improvement opportunities.
Gather user feedback and identify improvement opportunities.
Own CRM and CXF configuration aligned to Canada business needs and evolving platform requirements.
Oversee and evolve user access management and related controls to support secure and efficient platform use.
Lead execution and maintenance of data privacy processes, including consent management and privacy notices in partnership with cross-functional teams.
Ensure compliance with Takeda policies, global governance, and security standards.

Future Platform Capabilities

Support deployment and adoption of AgentForce and AI-enabled CRM capabilities.
Identify opportunities to improve customer engagement and operational efficiency through automation and emerging technologies.
Support the evolution of future customer engagement platform capabilities in line with Canada LOC priorities.

What this role is not - This role does not perform CRM business administration - territory alignment, list and cycle planning and loading, targeting, call and account-planning execution, field segmentation etc. Those accountabilities reside in Commercial & Marketing Operations, whereas this role’s focus is end-to-end leadership of the CXF migration and adoption in Canada.

What you bring to Takeda:

University degree required in a relevant field such as information technology, computer science, business, life sciences, or a related discipline.
5-7 years of relevant CRM/technology experience in pharmaceutical/life sciences, in roles such as CRM Product Owner, CRM/Technology Manager, Project Manager, Analyst, or Business Partner.
Strong growth mindset, with openness to feedback, continuous learning, and adapting quickly in a changing business and technology environment.
Experience leading platform migrations or major CRM releases, ideally including next-generation customer engagement platforms is critical.
Strong hands-on expertise with CRM and related platforms - Veeva CRM, Salesforce, Veeva Vault, Align, PromoMats.
Effective stakeholder and change management skills in a complex, global, multi-stakeholder organization.
Demonstrated business analysis and project management skills, including translating business needs into technology requirements.
Knowledge of data privacy, consent management, and compliance requirements in a regulated environment.
Working knowledge of Sales Force Effectiveness (SFE) processes e.g. targeting, interaction planning an advantage.

Data-driven and quality-focused - uses data to make decisions and takes pride in trustworthy, well-governed CRM data.
Bridges technology and business - communicates complex platform and data topics clearly to technical and non-technical audiences.
Takes initiative and works independently; demonstrates curiosity and a growth mindset.
Collaborative and influential across functions and geographies; builds trust and drives adoption without authority.
Strong digital fluency and security awareness - leverages digital collaboration tools and protects sensitive information.

This job posting is for a new role.

Takeda may use additional Talent Acquisition technologies and artificial intelligence to support the recruitment process, including video interviewing. Artificial intelligence will be used to support, but not solely determine, applicability for a specific position.

Takeda Canada encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.

Locations

Toronto, Canada

Base Salary Range:

$127,000.00 - $173,800.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Canada based employees may be eligible for a comprehensive range of benefits and incentives. Benefit eligibility varies by position and can include, amongst others:

short-term and/or long-term incentives
subsidies for fitness and internet
medical, dental, and vision insurance
basic life and accidental death and dismemberment (AD&D) insurance
participation in the Registered Retirement Savings Plan (RRSP); company match into a Deferred Profit-Sharing Plan (DPSP) (if eligible)
short-term and long-term disability coverage
annual vacation entitlement; additional paid time off and company holidays
a tuition reimbursement program
a variety of well-being benefits

Les collaborateurs basés au Canada peuvent, selon leurs postes, bénéficier d’un ensemble complet d’avantages sociaux. L’éligibilité à ces avantages varie selon le poste, et peut inclure:

des primes ou dispositifs d’intéressement à court et/ou long terme,
des subventions pour les abonnements sportifs et abonnements internet
une assurance santé incluant la prise en charge des frais médicaux, dentaires et optiques
une assurance vie de base ainsi qu’un assurance en cas de décès ou de mutilation accidentels (AD&D)
une participation au Régime enregistré d’épargne-retraite (REER) ; contribution équivalente de l’entreprise dans un régime de participation différée aux bénéfices (RPDB) (si admissible)
une couverture en cas d’incapacité de travail temporaire ou prolongée
un droit à congés payés annuels, avec jours de vacances, jours de récupération et jours fériés spécifiques à l’entreprise
un programme de remboursement des frais de scolarité
une variété d’avantages liés au bien-être

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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More about this job

Responsibilities

The CXF Manager will lead the end-to-end technical migration and adoption of the Customer Experience of the Future (CXF) platform in Canada. They are responsible for managing CRM platform configuration, ensuring compliance, and driving value realization for Medical and Commercial teams.

Requirements

Candidates must hold a university degree in a relevant field and possess 5-7 years of CRM or technology experience within the life sciences industry. Strong expertise in platforms like Veeva and Salesforce, along with proven project management and stakeholder engagement skills, is required.

Skills

CRM management
Platform migration
Project management
Business analysis
Stakeholder management
Change management
Data privacy
Compliance
Veeva CRM
Salesforce
Veeva Vault
Align
PromoMats
Digital fluency
Strategic planning

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Accidental death and dismemberment insurance
Deferred profit-sharing plan
Short-term disability coverage
Long-term disability coverage
Annual vacation
Tuition reimbursement
Fitness subsidies
Internet subsidies

Visa sponsorship

Not detected in the job text

Keywords

CXF
CRM
Digital Transformation
Life Sciences
Pharmaceutical
Veeva CRM
Salesforce
Veeva Vault
Align
PromoMats
Data Privacy
Consent Management
Change Management
Project Management
Business Analysis
AgentForce
AI
Automation
Customer Engagement
Platform Migration
Compliance
Governance
SFE
Medical Excellence
Commercial Operations

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