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Added 5 hours ago
C
Conseiller(ère) principal(e) – Gouvernance des TI
CGI
Montreal, QC
- Full-time
Contribute to the successful delivery of strategic initiatives at the heart of an innovation-driven organization!
Added 15 hours ago
FS
Account Manager
Fresh Start Foods Canada Ltd.
Richmond, BC · Fresh Start West Richmond-British Columbia-FSW
- Full-time
For more than 30 years, Fresh Start Foods has proudly delivered a full range of fresh produce solutions to customers across Canada. As a valued member of the Gordon Food Service (GFS)…
Added 16 hours ago
FH
Lead, Clinical Engagement, Meditech Expanse Project
Fraser Health
Surrey, BC
- Temporary
…transformation and implementation of the M* Expanse system. The Lead has a fundamental clinical lead role in the success of this complex, organization-wide clinical transformation…
Added 20 hours ago
Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Manager to lead strategy and consulting engagements. You've successfully managed cross-functional teams of consultants, designers and developers through…
Added 1 day ago
Senior Project Engineer, Pipeline, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…role provides engineering leadership for the development and delivery of pipeline engineering through pre-FEED and FEED and is accountable for helping ensure designs and technical…
Added 1 day ago
UO
Senior Learning Designer & Consultant
University of Alberta
Edmonton, AB
- Full-time
…Faculty of Medicine & Dentistry (FoMD), dedicated to advancing health sciences education through design-oriented solutions. Our team delivers a diverse portfolio including eLearning courses…
Added 1 day ago
TC
Health & Safety Manager
Trinity Consultants Canada
Victoria, BC
- Full-time
Identify, assess, and monitor health and safety risk across Canadian operations by developing practical, risk-based solutions that support safe and effective project delivery while…
Added 1 day ago
TC
Health & Safety Manager
Trinity Consultants Canada
ON · Guelph, Ontario
- Full-time
Identify, assess, and monitor health and safety risk across Canadian operations by developing practical, risk-based solutions that support safe and effective project delivery while…
Added 1 day ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
Fraser Health Authority is seeking a Lead, Health Informatics to join our Clinical Informatics and Digital Health team. This role provides leadership across health informatics initiatives…
Added 1 day ago
FH
Lead, Clinical Engagement, Meditech Expanse Project
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
…transformation and implementation of the M* Expanse system. The Lead has a fundamental clinical lead role in the success of this complex, organization-wide clinical transformation…
Added 1 day ago
D
Dayforce HCM Consultant - Operate
Deloitte
Toronto, ON
- Full-time
Deloitte is seeking an experienced Consultant, HR Systems – Dayforce to support HR technology transformation and implementation initiatives. The successful candidate will haev HCM / HR…
Added 1 day ago
W
Principal Process Automation Engineer
Worley
AB · Edmonton, AB
- Full-time
…leveraging cutting-edge digital, technology, and autonomous solutions. The consultant will play a pivotal role in identifying and capitalizing on emerging trends, fostering strategic…
Added 1 day ago
CTO Manager
Aecon
Toronto, ON
…Venture (CJV) team with global expertise in delivering innovative solutions for both railway and civil construction projects. Working under Alliance agreements with Metrolinx, the team is…
Added 1 day ago
O
CTO Manager
ONxpress
Toronto, ON
- Full-time
…Venture (CJV) team with global expertise in delivering innovative solutions for both railway and civil construction projects. Working under Alliance agreements with Metrolinx, the team is…
Added 1 day ago
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Environmental Consulting Leader
Arup
ON · Ontario, Canada
- Full-time
…collaborate closely with the Americas Region Discipline Group Lead for Climate, Sustainability, and Energy Specialists who also oversees the Environmental Consulting team for the Americas.…
Added 1 day ago
S
Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Our strategic vision is to be the first in our industry to lead with bringing more and delivering outcomes as we work to become the world’s most customer-obsessed and employee-empowered…
Added 1 day ago
E
Construction Technology Consultant
EllisDon
Ottawa, ON
- Full-time
…to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there…
Added 1 day ago
S
Senior Consultant, Microsoft Security Engineer – Purview & AI Protection
Slalom
Calgary, AB
- Full-time
Our strategic vision is to be the first in our industry to lead with bringing more and delivering outcomes as we work to become the world’s most customer-obsessed and employee-empowered…
Added 1 day ago
Manager, Marketing Automation
Freedom Mobile
Toronto, ON
…marketing automation specialists while staying hands-on in campaign delivery. The role owns our marketing technology stack as a product (roadmap, optimization, vendor partnerships and…
Added 1 day ago
A
Environmental Consulting Leader
Arup
Toronto, ON
- Full-time
…collaborate closely with the Americas Region Discipline Group Lead for Climate, Sustainability, and Energy Specialists who also oversees the Environmental Consulting team for the Americas.…
Added 1 day ago
D
Consultant or Senior Consultant
Deloitte
Toronto, ON
- Full-time
Lead or contribute to the analysis, design, development, integration, testing, deployment, and support of modern applications and cloud-based solutions for clients.
Added 1 day ago
S+
Mechanical Project Manager
Smith + Andersen
Toronto, ON
- Full-time
Lead end-to-end project delivery, coordinating consultants, vendors, and procurement to achieve scope, schedule, and quality objectives, while partnering with senior leadership to support…
Added 1 day ago
GC
Assistant Project Manager
Greenwin Corp.
Mississauga, ON
- Full-time
…contractors, and stakeholders to facilitate efficient project delivery and support the successful completion of an impactful…
Added 2 days ago
WU
Financial Officer (Operations)
Western University
London, ON
- Temporary
…expertise in all areas of project execution, control and successful delivery. The Project Coordinator will manage the creation of project plans for each project and will ensure the…
Added 2 days ago
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Delivery Lead IM – Redevelopment / IM Delivery Manager
Akkodis
Vancouver, BC
- Contract
Position: Delivery Lead IM – Redevelopment / IM Delivery Manager

Talan

Customer Evolution Manager, SAP AMS

Toronto, ON, Canada
Montreal, QC, Canada

$140,000 to $200,000 CAD / year · Full-time

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Job details

Pay: $140,000 to $200,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

Company Description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently

Job Description

Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client relationship as well as service health and commercial account performance across both RUN operations and Evolution initiatives.

You operate Talan’s Continuous Value Operations model to move each engagement from reactive service toward continuous value creation. You safeguard fast and accurate ticket resolution, system monitoring, release readiness, and service-level attainment while maintaining an improvement backlog, tracking business indicators, and advancing the client roadmap.

You also use AI-enabled delivery tools, drive adoption across the team, and contribute to their improvement.

Your mission consists of:

Customer orientation and partnership
- Act as the primary point of contact and trusted advisor for assigned clients, owning the relationship at the operational and management levels and maintaining an executive sponsor connection on each account.
- Understand each client’s business drivers, operating calendar, and roadmap so that service decisions reflect business priorities and not only ticket activity.
- Support renewals, satisfaction, and retention by maintaining visibility into contract terms, scope evolution, and consumption, then preparing the evidence and action plans required with Sales.
Operational excellence
- Lead daily delivery by planning activities, assigning tickets, coordinating resources, and resolving issues to meet SLA and SLO commitments.
- Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, and priority incident management, including post-incident review and root-cause follow-through.
- Govern services through regular meetings, performance reporting, and transparent management of risks, escalations, quality, budgets, invoicing, and margin.
Consultative intelligence
- Move each account along the Continuous Value Operations maturity curve from stabilization to continuous improvement by setting explicit objectives with the client.
- Maintain an improvement backlog covering automation, recurring incident elimination, process simplification, clean-core alignment, and adoption gaps.
- Identify and qualify Evolution and consulting opportunities arising from daily service, then provide Sales and Customer Solution teams with the business context required to develop them.
Leadership, vision and initiative
- Coach and develop the consultants assigned to the portfolio by setting clear expectations for quality, responsiveness, client communication, and documentation.
- Adjust workload to client needs, participate in staffing decisions, and support service continuity through skills development, knowledge transfer, and succession planning.
- Lead the transition of new clients into AMS after go-live, including knowledge transfer, hypercare handover, and establishment of steady-state governance.
Knowledge sharing
- Establish and maintain a structured knowledge base for every client covering the technology landscape, processes, custom developments, known incidents, operating procedures, governance, and release history.
- Embed documentation into service workflows so that significant incidents and changes update the knowledge base before closure and reduce key-person dependency.
- Use Talan’s AI delivery tools daily, drive adoption, contribute real cases, prompts, and improvement ideas, and remain current on relevant SAP capabilities, including Joule.

Qualifications

SAP and ERP experience: At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure and proven experience in SAP Application Management Services, managed services, or a comparable ongoing delivery environment.
Account management and governance: Demonstrated experience owning client relationships at the operational and management levels, including running governance, handling escalations, supporting renewals, and developing accounts.
Service management: Strong command of ITIL-aligned incident, problem, and change management practices and SLA governance; working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP delivery models.
Financial and resource management: Experience managing delivery budgets, margin, and multidisciplinary consultant teams, including workload allocation and staffing decisions.
Leadership: Experience coaching and developing consultants, including feedback, performance management, and skills development.
Education: Bachelor’s degree required; a degree in Information Technology or a related field is preferred.
Conditions: Canada-based remote role; occasional travel across North America, typically under 15% of working time.
Communication: Good oral and written communication skills, in English, to communicate with clients located across North America.

Assets

Experience serving Canadian mid-market clients, particularly in consumer packaged goods, retail, or asset-intensive industries such as metals and mining.
Experience transitioning clients from an SAP S/4HANA go-live into a steady-state AMS model and maturing an engagement beyond reactive support into continuous improvement.
Hands-on experience with AI-enabled service delivery, structured knowledge management, and tools such as SAP Cloud ALM, Solution Manager, or a comparable platform.
ITIL 4 Foundation or equivalent certification; SAP certification in an S/4HANA functional or technical area; PMP, PRINCE2, or equivalent certification considered an asset.

Additional Information

What about the advantages of joining us?

Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, such as the opportunity to be part of a talented team.

All that you deserve and more:

Professional development
Profit sharing
Health & well-being insurance on your first day
RPDP, Deferred Profit-Sharing Regime
Flexible work in hybrid mode
Allowance for public transit and cell phone
Generous employer participation to your RRSP.

If this opportunity speaks to you, apply today!

Talan offers competitive salaries and equal opportunities for all. If you are motivated to take on stimulating challenges and meet the requirements, send us your resume now!

Please note that we will only communicate with candidates selected for an interview. For the purposes of this job offer, the feminine and masculine genders designate indistinctly the staff of both sexes and do not establish any distinction based on sex. Talan is committed to employment equity.

Contract Type: Permanent contract

Compensation: CAD 140000 - CAD 200000 - yearly

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More about this job

Responsibilities

The Customer Evolution Manager acts as the primary point of accountability for SAP AMS clients, overseeing service health, commercial performance, and continuous value creation. They lead daily delivery operations, manage client relationships, and drive the adoption of AI-enabled tools to improve service maturity.

Requirements

Candidates must have at least seven years of relevant ERP experience, including significant SAP delivery and managed services exposure. A bachelor's degree is required, along with strong command of ITIL practices and experience in managing multidisciplinary consultant teams.

Skills

SAP AMS
Account management
Service level management
SAP S/4HANA
ITIL
Incident management
Change management
Consulting
Financial management
Resource management
Leadership
Knowledge management
AI-enabled delivery
SAP Cloud ALM
Solution Manager
Strategic planning

Benefits

Professional development
Profit sharing
Health and well-being insurance
RPDP
Deferred Profit-Sharing Regime
Flexible work
Public transit allowance
Cell phone allowance
RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

SAP AMS
ERP
SAP S/4HANA
RISE with SAP
GROW with SAP
ITIL
SLA
SLO
Continuous Value Operations
Account Management
Consulting
AI-enabled delivery
SAP Cloud ALM
Solution Manager
Project Management
PMP
PRINCE2
Consumer Packaged Goods
Retail
Asset-intensive industries
Governance
Budget management
Knowledge management
Joule
Clean-core alignment

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