Find work in Canada.

527,264 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
Nuclear Services Technologist
ATS Automation
Cambridge, ON
Identify, schedule, and track procurement of critical long-lead items.
Added just now
AC
Senior Proposal Specialist
Allnorth Consultants Limited
Sherwood Park, AB · AB · Kamloops, BC · Kelowna, BC · Nanaimo, BC · Prince George, BC · Vancouver, BC · Victoria, BC · Saskatoon, SK · Calgary, AB
- Full-time
Bring your proposal expertise to a role where you can own the process and help make it better. You’ll lead submissions from planning and kickoff through final delivery, turning technical…
Added just now
A
Senior Technical Account Manager
Airbyte
Remote, Canada
- $185,000 to $222,000 CAD / year
- Full-time
- Remote
Lead and execute impactful customer technical projects, including the implementation and deployment of Airbyte solutions, while ensuring alignment with client requirements and industry best…
Added just now
CH
Workplace Experience Supervisor
CBRE HV
Vancouver, BC
- Full-time
Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
Added just now
Z
Client Account Manager
ZayZoon
Remote, Canada
- $67,000 to $106,000 CAD / year
- Full-time
- Remote
…reporting reduced financial stress, we know our solutions help lead to happier and more productive employees. ZayZoon was also recognized for its growth in the 2025 Deloitte Technology Fast…
Added just now
D
Chief Solution Architect (Pre-sales, AI + Data Transformation)
Datatonic
Remote, Canada
- Full-time
- Remote
Lead early discovery alongside Sales: understand business pain points, qualify opportunities, and translate ambiguity into structured technical narratives.
Added just now
C
Head of Marketing Operations
Cohere
Remote, Canada
- Full-time
- Remote
You'll lead marketing operations and analytics at Cohere. That covers the team, the martech stack, how we measure marketing's contribution to pipeline, and the budget and pipeline numbers…
Added just now
Senior Software Dev Engineer, Route 53 Health Checks and Console Core
Amazon
Vancouver, BC
…direction for the team and drive the plan with leadership, lead how we use AI to design, build, test, and operate software, and grow the engineers around you. You will own the distributed…
Added 14 mins ago
Director, Strategic Partnerships
Clutch Technologies Inc.
Toronto, ON
…the business case, win the partner, negotiate the economics, lead the launch and keep improving the relationship. Reporting directly to our CFO & Head of Marketing, you’ll have the autonomy…
Added 14 mins ago
Product Security Lead
SMART Technologies
Calgary, AB
The Product Security Lead serves as SMART's subject matter expert for product cybersecurity and Secure Software Development Lifecycle (SSDLC) practices. Working across desktop and embedded…
Added 14 mins ago
Instructor, Child and Youth MCY
YMCA of Southwestern Ontario
Middlesex Centre, ON
Learn how to effectively lead all child and youth programming
Added 14 mins ago
Municipal Enforcement Officer
The City of Red Deer
Red Deer, AB
Added 14 mins ago
TH
Senior Manager, Finance
Teladoc Health
Toronto, ON · CAN - Toronto
- Full-time
Lead delivery of the Finance Business Plan, establishing clear owners, milestones, dependencies and measures of success across the Finance team.
Added 14 mins ago
W
Lead Electrical Engineer, Mission Critical Buildings
WSP
Calgary, AB
- Full-time
Join our Mission Critical & Data Centers team as a Lead Electrical Engineer and help shape the future of digital infrastructure across Alberta and Western Canada. This is an opportunity to…
Added 14 mins ago
W
Lead Mechanical Engineer, Mission Critical Buildings
WSP
Calgary, AB
- Full-time
Lead the mechanical design of resilient, scalable, mission-critical facilities that enable cloud, artificial intelligence, and high-performance computing across Alberta and Western Canada.…
Added 14 mins ago
C
Memory Living Manager
Chartwell
Guelph, ON
- Full-time
…care team? As the Memory Living Manager at Chartwell, you’ll lead a specialized neighborhood that focuses on the social impact of Alzheimer’s and dementia, creating a secure, engaging, and…
Added 14 mins ago
JI
Plumbing Specialist
J.D. Irving, Limited
Charlottetown, PE
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 14 mins ago
A
Advertising Sales Rep Senior Analyst - Direct Partner Manager
Accenture
Mississauga, ON
- Full-time
Added 14 mins ago
P
AML Analytics Manager
PwC
Toronto, ON
- Full-time
Lead end-to-end delivery of AML Analytics projects, including project planning, team management, client engagement, project economics, and quality of deliverables.
Added 15 mins ago
MP
Corporate Controller (12-month contract)
Mother Parkers Tea & Coffee
Mississauga, ON
- Contract
…month-end reporting and close processes. In addition, they will lead a team of 8 individuals responsible for all controllership…
Added 15 mins ago
SH
Personal Support Worker
SE Health
Windsor, ON
- Full-time
…exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being…
Added 15 mins ago
IR
Civil Superintendent
Impact Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Lead and oversee day-to-day civil construction operations, ensuring projects are delivered safely, efficiently, and in accordance with project plans and specifications.
Added 15 mins ago
YH
EXECUTIVE ASSISTANT AND BOARD LIAISON
YWCA Hamilton
Hamilton, ON
- Full-time
…have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our…
Added 15 mins ago
IR
Civil Foreman
Impact Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Lead and manage site crews, equipment operators, and subcontractors, delegating tasks and monitoring productivity.
Added 15 mins ago
YH
RELIEF KITCHEN HELPER
YWCA Hamilton
Hamilton, ON
- Full-time
…have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our…

Talan

Customer Evolution Manager, SAP AMS

Toronto, ON, Canada
Montreal, QC, Canada

$140,000 to $200,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $140,000 to $200,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently

Job Description

Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client relationship as well as service health and commercial account performance across both RUN operations and Evolution initiatives.

You operate Talan’s Continuous Value Operations model through a structured and repeatable approach to client governance and account evolution. You establish an account baseline, agree on measurable objectives with the client, build an evolution roadmap, and rigorously track outcomes to move each engagement from reactive service toward continuous value creation.

You safeguard fast and accurate ticket resolution, system monitoring, release readiness, and service-level attainment while maintaining an improvement backlog, tracking business indicators, and advancing the client roadmap.

You also use AI-enabled delivery tools, drive adoption across the team, and contribute to their improvement.

Your mission consists of:

Customer orientation and partnership
- Act as the primary point of contact and trusted advisor for assigned clients, owning the relationship at the operational and management levels and maintaining an executive sponsor connection on each account.
- Establish and lead a structured governance model for each account, including a defined cadence of operational meetings, service reviews, and executive reviews, with clear mechanisms to track decisions, risks, commitments, outcomes, and Evolution opportunities.
- Understand each client’s business drivers, operating calendar, and roadmap so that service decisions reflect business priorities and not only ticket activity.
- Support renewals, satisfaction, and retention by maintaining visibility into contract terms, scope evolution, and consumption, then preparing the evidence and action plans required with Sales.
- Develop and maintain an integrated account plan connecting the client’s business priorities, service health, risks, contractual commitments, improvement backlog, SAP roadmap, and Evolution opportunities.
Operational excellence
- Lead daily delivery by planning activities, assigning tickets, coordinating resources, and resolving issues to meet SLA and SLO commitments.
- Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, and priority incident management, including post-incident review and root-cause follow-through.
- Govern services through regular meetings, performance reporting, and transparent management of risks, escalations, quality, budgets, invoicing, and margin.
Consultative intelligence
- Assess each account’s maturity against a documented baseline, agree with the client on measurable objectives and indicators, and execute a structured evolution plan that moves the account from stabilization toward continuous improvement and value creation.
- Build, prioritize, and actively manage a documented improvement backlog with the client, covering automation, recurring incident elimination, process simplification, clean-core alignment, and adoption gaps. For each initiative, define the expected value, ownership, dependencies, timeline, success criteria, and next actions.
- Define and monitor indicators covering service performance, client experience, pain-point reduction, solution adoption, value delivered, and progress against Evolution initiatives; use those results to adjust priorities and demonstrate measurable progress.
- Identify Evolution needs through service data, governance discussions, and the client roadmap. Structure and qualify each opportunity by defining the business problem, expected value, stakeholders, urgency, preliminary scope, and next steps, then collaborate with Sales and Customer Solution teams through a clear opportunity handoff.
Leadership, vision and initiative
- Coach and develop the consultants assigned to the portfolio by setting clear expectations for quality, responsiveness, client communication, and documentation.
- Adjust workload to client needs, participate in staffing decisions, and support service continuity through skills development, knowledge transfer, and succession planning.
- Lead the transition of new clients into AMS after go-live, including knowledge transfer, hypercare handover, and establishment of steady-state governance.
Knowledge sharing
- Establish and maintain a structured knowledge base for every client covering the technology landscape, processes, custom developments, known incidents, operating procedures, governance, and release history.
- Embed documentation into service workflows so that significant incidents and changes update the knowledge base before closure and reduce key-person dependency.
- Use Talan’s AI delivery tools daily, drive adoption, contribute real cases, prompts, and improvement ideas, and remain current on relevant SAP capabilities, including Joule.

Qualifications

SAP and ERP experience: At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure and proven experience in SAP Application Management Services, managed services, or a comparable ongoing delivery environment.
Account management and governance: Demonstrated experience owning client relationships at the operational and management levels, including running governance, handling escalations, supporting renewals, and developing accounts.
Client evolution methodology: Demonstrated experience applying a structured and repeatable approach to assess account maturity, establish governance, build and prioritize an improvement backlog, translate client priorities into measurable action plans, and track outcomes.
Service management: Strong command of ITIL-aligned incident, problem, and change management practices and SLA governance; working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP delivery models.
Financial and resource management: Experience managing delivery budgets, margin, and multidisciplinary consultant teams, including workload allocation and staffing decisions.
Leadership: Experience coaching and developing consultants, including feedback, performance management, and skills development.
Education: Bachelor’s degree required; a degree in Information Technology or a related field is preferred.
Conditions: Canada-based remote role; occasional travel across North America, typically under 15% of working time.
Communication: Good oral and written communication skills, in English, to communicate with clients located across North America.

Assets

Experience serving Canadian mid-market clients, particularly in consumer packaged goods, retail, or asset-intensive industries such as metals and mining.
Experience transitioning clients from an SAP S/4HANA go-live into a steady-state AMS model and maturing an engagement beyond reactive support into continuous improvement.
Hands-on experience with AI-enabled service delivery, structured knowledge management, and tools such as SAP Cloud ALM, Solution Manager, or a comparable platform.
ITIL 4 Foundation or equivalent certification; SAP certification in an S/4HANA functional or technical area; PMP, PRINCE2, or equivalent certification considered an asset.

Additional Information

What about the advantages of joining us?

Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, such as the opportunity to be part of a talented team.

All that you deserve and more:

Professional development
Profit sharing
Health & well-being insurance on your first day
RPDP, Deferred Profit-Sharing Regime
Flexible work in hybrid mode
Allowance for public transit and cell phone
Generous employer participation to your RRSP.

If this opportunity speaks to you, apply today!

Talan offers competitive salaries and equal opportunities for all. If you are motivated to take on stimulating challenges and meet the requirements, send us your resume now!

Please note that we will only communicate with candidates selected for an interview. For the purposes of this job offer, the feminine and masculine genders designate indistinctly the staff of both sexes and do not establish any distinction based on sex. Talan is committed to employment equity.

Contract Type: Permanent contract

Compensation: CAD 140000 - CAD 200000 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Evolution Manager acts as the primary point of accountability for a portfolio of SAP clients, overseeing service health, commercial performance, and continuous value operations. They lead governance, manage delivery teams, and drive the client roadmap through structured improvement backlogs and AI-enabled service delivery.

Requirements

Candidates must have at least seven years of relevant ERP experience, including significant SAP Application Management Services delivery and account management expertise. A bachelor's degree is required, along with strong command of ITIL practices and experience managing multidisciplinary teams.

Skills

SAP AMS
Account management
Governance
SAP S/4HANA
Service level management
ITIL
Project management
Budget management
Resource management
Strategic planning
Consulting
AI-enabled delivery
Knowledge management
Change management
Incident management

Benefits

Professional development
Profit sharing
Health and well-being insurance
Deferred profit-sharing regime
Flexible work in hybrid mode
Public transit allowance
Cell phone allowance
Employer RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

SAP
AMS
ERP
S/4HANA
ITIL
Governance
Account Management
Continuous Improvement
Cloud ALM
Solution Manager
AI
Joule
Consulting
Service Level Agreement
SLA
SLO
Change Management
Incident Management
Problem Management
Business Transformation
Data & AI
Managed Services
Release Readiness
Preventive Maintenance
Stakeholder Management
Roadmap Planning
Financial Management
Team Leadership
Knowledge Base
Client Retention

Report this job