Find work in Canada.

527,264 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Manager, Merchant Strategy & Operations
DoorDash Canada
Vancouver, BC · Toronto, ON
…one of the largest in the company, powers many facets of our business and is one of the primary drivers of growth and revenue. On the Merchant Strategy & Ops team, our mission is to have…
Added 7 mins ago
V
Business Development Representative (Engineering) - Toronto, ON
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
We’re looking for a Business Development Representative to join our team in the GTA. Reporting to the Engineering Solutions Manager, you’ll play a crucial role in driving growth and…
Added 7 mins ago
V
Business Development Representative (Engineering) - Vancouver, BC
Victaulic
Surrey, BC · British Columbia
- Full-time
We’re looking for a Business Development Representative to join our team in Vancouver, BC. Reporting to the Engineering Solutions Manager, you’ll play a crucial role in driving growth and…
Added 7 mins ago
HE
Panel Builder, General Labourer
Honey Electric Limited
Leamington, ON
- Full-time
Added 7 mins ago
Produce - Clerk Department Second Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Elmsdale, NS
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 7 mins ago
SI
Food-Beverage Manager - 1 FT
Saskatchewan Indian Gaming Authority
Prince Albert, SK
- Full-time
Successful completion of a two-year program in Hospitality Management, Business Administration, Commerce, or a related discipline. Minimum of five years Food & Beverage managerial…
Added 7 mins ago
G Licence Truck Driver
Diabetes Canada / National Diabetes Trust
Newmarket, ON
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
Added 7 mins ago
Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
Added 7 mins ago
HA
Sr Manufacturing Associate
Honeywell Aerospace
Cambridge, ON
- Full-time
You will report directly to our Senior Quality Engineering Manager, and you’ll work out of our Cambridge, ON location on an On-site work schedule.
Added 7 mins ago
WL
Communications Specialist
WeirFoulds LLP
Toronto, ON
- Full-time
We are seeking an experienced Communications Specialist to join our Marketing and Business Development team on a permanent full-time basis. This role reports to the Communications Manager,…
Added 7 mins ago
TH
Senior Manager, Finance
Teladoc Health
Toronto, ON · CAN - Toronto
- Full-time
The Senior Manager, Finance, is a hands-on strategic finance leader responsible for defining and supporting the broader Canadian Finance mandate, serving as a senior Finance partner within…
Added 7 mins ago
RU
Manager, Value Creation
RSM US LLP
Toronto, ON
- Full-time
The Manager, Value Creation Advisory leads day‑to‑day execution of value creation engagements, supporting clients in identifying and realizing value across transactions. The role manages…
Added 7 mins ago
A
Advertising Sales Rep Senior Analyst - Direct Partner Manager
Accenture
Mississauga, ON
- Full-time
…and executing personalized strategies that align with their business objectives, ensuring a strong start to the…
Added 7 mins ago
R
Service Specialist, Operations II
RBC
Toronto, ON
- Full-time
…all Canadian Wealth Management (CWM) and Capital Markets (CM) business lines. In addition, incumbent provides analysis, processing, and customer service support for manual, exception-based…
Added 7 mins ago
P
AML Analytics Manager
PwC
Toronto, ON
- Full-time
As a AML Analytics Manager , unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 8 mins ago
SH
General Duty Sonographer - Diagnostic Imaging - Repost
Shared Health-Soins Communs
Steinbach, MB
- Full-time
…health services and supports centralized administrative and business functions for Manitoba health…
Added 8 mins ago
EL
Supply Chain & Distribution Manager
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
This role combines Supply Chain expertise with business judgment, analytics, project leadership and strong cross-functional partnership. The Manager translates business needs and Supply…
Added 8 mins ago
NF
Grocery Department Manager Full Time Day
No Frills
Paradise, NL
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 8 mins ago
A
Global Category Manager, Mechanical - Business Line Analytical
ABB
Quebec, QC
- Full-time
Are you a sourcing professional who can turn strategy into action? ABB's Analytical business line is looking for a Global Category Manager to own the mechanical category - covering…
Added 8 mins ago
SI
Worker, General Help - UNION Red Deer
Saputo Inc.
Red Deer, AB
- Full-time
Reporting to the Plant Manager, General Plant Help (GPH) is responsible for the efficient and accurate operation of all butter production and packaging equipment, including churns, butter…
Added 8 mins ago
II
Assistant Manager – Oracle EBS Techno-Functional
Indian Institutes of Public Health (IIPHs)
Amos, QC
- Full-time
…applications. The role involves application support, troubleshooting, business requirement analysis, reports and customizations, integrations, and system enhancements. The candidate should…
Added 8 mins ago
TI
Senior JavaScript Developer (Node.js)
Themesoft Inc.
Toronto, ON
- Contract
Collaborate with cross-functional teams, including application developers, architects, and business stakeholders.
Added 8 mins ago
SM
Manager of Human Resources and Administration
SeedMaster Manufacturing Ltd.
Emerald Park, SK
- Full-time
Hold regular HR planning and manager meetings to strengthen communication, accountability, and follow-through on the approved HR business plan.
Added 8 mins ago
DG
BDC Appointment Coordinator
Dilawri Group of Companies
Regina, SK
- Full-time
The BDC Appointment Coordinator is based in Regina, Saskatchewan and reports directly to the BDC Manager. This role is a key member of the Business Development Centre (BDC) team, providing…
Added 8 mins ago
BC
Vice President, ETF Algo Engineer
BMO Capital Markets
Toronto, ON
- Full-time
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By…

Talan

Customer Evolution Manager, SAP AMS

Toronto, ON, Canada
Montreal, QC, Canada

$140,000 to $200,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $140,000 to $200,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently

Job Description

Reporting to the Principal Director, SAP AMS, the Customer Evolution Manager, SAP AMS is the primary point of accountability for a portfolio of Talan SAP clients. The role owns the client relationship as well as service health and commercial account performance across both RUN operations and Evolution initiatives.

You operate Talan’s Continuous Value Operations model through a structured and repeatable approach to client governance and account evolution. You establish an account baseline, agree on measurable objectives with the client, build an evolution roadmap, and rigorously track outcomes to move each engagement from reactive service toward continuous value creation.

You safeguard fast and accurate ticket resolution, system monitoring, release readiness, and service-level attainment while maintaining an improvement backlog, tracking business indicators, and advancing the client roadmap.

You also use AI-enabled delivery tools, drive adoption across the team, and contribute to their improvement.

Your mission consists of:

Customer orientation and partnership
- Act as the primary point of contact and trusted advisor for assigned clients, owning the relationship at the operational and management levels and maintaining an executive sponsor connection on each account.
- Establish and lead a structured governance model for each account, including a defined cadence of operational meetings, service reviews, and executive reviews, with clear mechanisms to track decisions, risks, commitments, outcomes, and Evolution opportunities.
- Understand each client’s business drivers, operating calendar, and roadmap so that service decisions reflect business priorities and not only ticket activity.
- Support renewals, satisfaction, and retention by maintaining visibility into contract terms, scope evolution, and consumption, then preparing the evidence and action plans required with Sales.
- Develop and maintain an integrated account plan connecting the client’s business priorities, service health, risks, contractual commitments, improvement backlog, SAP roadmap, and Evolution opportunities.
Operational excellence
- Lead daily delivery by planning activities, assigning tickets, coordinating resources, and resolving issues to meet SLA and SLO commitments.
- Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, and priority incident management, including post-incident review and root-cause follow-through.
- Govern services through regular meetings, performance reporting, and transparent management of risks, escalations, quality, budgets, invoicing, and margin.
Consultative intelligence
- Assess each account’s maturity against a documented baseline, agree with the client on measurable objectives and indicators, and execute a structured evolution plan that moves the account from stabilization toward continuous improvement and value creation.
- Build, prioritize, and actively manage a documented improvement backlog with the client, covering automation, recurring incident elimination, process simplification, clean-core alignment, and adoption gaps. For each initiative, define the expected value, ownership, dependencies, timeline, success criteria, and next actions.
- Define and monitor indicators covering service performance, client experience, pain-point reduction, solution adoption, value delivered, and progress against Evolution initiatives; use those results to adjust priorities and demonstrate measurable progress.
- Identify Evolution needs through service data, governance discussions, and the client roadmap. Structure and qualify each opportunity by defining the business problem, expected value, stakeholders, urgency, preliminary scope, and next steps, then collaborate with Sales and Customer Solution teams through a clear opportunity handoff.
Leadership, vision and initiative
- Coach and develop the consultants assigned to the portfolio by setting clear expectations for quality, responsiveness, client communication, and documentation.
- Adjust workload to client needs, participate in staffing decisions, and support service continuity through skills development, knowledge transfer, and succession planning.
- Lead the transition of new clients into AMS after go-live, including knowledge transfer, hypercare handover, and establishment of steady-state governance.
Knowledge sharing
- Establish and maintain a structured knowledge base for every client covering the technology landscape, processes, custom developments, known incidents, operating procedures, governance, and release history.
- Embed documentation into service workflows so that significant incidents and changes update the knowledge base before closure and reduce key-person dependency.
- Use Talan’s AI delivery tools daily, drive adoption, contribute real cases, prompts, and improvement ideas, and remain current on relevant SAP capabilities, including Joule.

Qualifications

SAP and ERP experience: At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure and proven experience in SAP Application Management Services, managed services, or a comparable ongoing delivery environment.
Account management and governance: Demonstrated experience owning client relationships at the operational and management levels, including running governance, handling escalations, supporting renewals, and developing accounts.
Client evolution methodology: Demonstrated experience applying a structured and repeatable approach to assess account maturity, establish governance, build and prioritize an improvement backlog, translate client priorities into measurable action plans, and track outcomes.
Service management: Strong command of ITIL-aligned incident, problem, and change management practices and SLA governance; working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP delivery models.
Financial and resource management: Experience managing delivery budgets, margin, and multidisciplinary consultant teams, including workload allocation and staffing decisions.
Leadership: Experience coaching and developing consultants, including feedback, performance management, and skills development.
Education: Bachelor’s degree required; a degree in Information Technology or a related field is preferred.
Conditions: Canada-based remote role; occasional travel across North America, typically under 15% of working time.
Communication: Good oral and written communication skills, in English, to communicate with clients located across North America.

Assets

Experience serving Canadian mid-market clients, particularly in consumer packaged goods, retail, or asset-intensive industries such as metals and mining.
Experience transitioning clients from an SAP S/4HANA go-live into a steady-state AMS model and maturing an engagement beyond reactive support into continuous improvement.
Hands-on experience with AI-enabled service delivery, structured knowledge management, and tools such as SAP Cloud ALM, Solution Manager, or a comparable platform.
ITIL 4 Foundation or equivalent certification; SAP certification in an S/4HANA functional or technical area; PMP, PRINCE2, or equivalent certification considered an asset.

Additional Information

What about the advantages of joining us?

Aside from joining a professional and dynamic team, you will be entitled to our compensation plan and various other benefits, such as the opportunity to be part of a talented team.

All that you deserve and more:

Professional development
Profit sharing
Health & well-being insurance on your first day
RPDP, Deferred Profit-Sharing Regime
Flexible work in hybrid mode
Allowance for public transit and cell phone
Generous employer participation to your RRSP.

If this opportunity speaks to you, apply today!

Talan offers competitive salaries and equal opportunities for all. If you are motivated to take on stimulating challenges and meet the requirements, send us your resume now!

Please note that we will only communicate with candidates selected for an interview. For the purposes of this job offer, the feminine and masculine genders designate indistinctly the staff of both sexes and do not establish any distinction based on sex. Talan is committed to employment equity.

Contract Type: Permanent contract

Compensation: CAD 140000 - CAD 200000 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Evolution Manager acts as the primary point of accountability for a portfolio of SAP clients, overseeing service health, commercial performance, and continuous value operations. They lead governance, manage delivery teams, and drive the client roadmap through structured improvement backlogs and AI-enabled service delivery.

Requirements

Candidates must have at least seven years of relevant ERP experience, including significant SAP Application Management Services delivery and account management expertise. A bachelor's degree is required, along with strong command of ITIL practices and experience managing multidisciplinary teams.

Skills

SAP AMS
Account management
Governance
SAP S/4HANA
Service level management
ITIL
Project management
Budget management
Resource management
Strategic planning
Consulting
AI-enabled delivery
Knowledge management
Change management
Incident management

Benefits

Professional development
Profit sharing
Health and well-being insurance
Deferred profit-sharing regime
Flexible work in hybrid mode
Public transit allowance
Cell phone allowance
Employer RRSP contribution

Visa sponsorship

Not detected in the job text

Keywords

SAP
AMS
ERP
S/4HANA
ITIL
Governance
Account Management
Continuous Improvement
Cloud ALM
Solution Manager
AI
Joule
Consulting
Service Level Agreement
SLA
SLO
Change Management
Incident Management
Problem Management
Business Transformation
Data & AI
Managed Services
Release Readiness
Preventive Maintenance
Stakeholder Management
Roadmap Planning
Financial Management
Team Leadership
Knowledge Base
Client Retention

Report this job